Bensons For Beds - Aintree Avis 

Query answered swiftly by store staff when I rang. They were very helpful and professional. The website was easy to use. Process and communication is very good. All in all a great service. Thank you.

Great customer care from start to finish great product

Claire from the aintree store was fantastic with me and my little boy when we were shopping for his new bed and mattress. I wasn’t planning on buying his bed and mattress from bensons we were just testing out the mattresses but Claire was brilliant telling me about the offers available and showing me different size beds and different mattresses she made my little boy feel comfortable enough to lie down and test out the mattresses giving him a pillow and telling him to put his feet up and relax. Brilliant service, bed all ordered and delivery date chosen!

The Sales Assistant Chris was very help making us decide which bed was suitable for us, he was very knowledgeable and spent time making sure we got the correct mattress for our needs, we were dealt with in a very professional manner and even though there was issues with the systems in store on that day we were dealt with quickly when coming to place the order

I bought two single pillows £99 pounds each dunlopillo in June my husband stopped using his a while back have had to stop using mine because you just get Earnie is ther anything I can do I’ve still got receipts I thought you pay for comfort but not happening 26 June 2024
I

Lovely staff lovely products

Excellent service. Couldn’t have gone better.

From Chris is Aintree to the delivery team.

All perfect

Excellent , really helpful and good advice, got me exactly what I needed

John was very patient and showed me a fair range of mattresses and bed frames. He very clearly talked me through the price of each item and the delivery procedure

The lady who helped us to choose a bed was super helpful. There was no pressure to buy which I always like. Very friendly and had great knowledge of everything that we asked about.

Really helpful and took time to help us find the best mattress for our needs

Lindsey at Aintree Retail Park provided excellent service . From start to finish,no stone unturned.

Excellent customer service/advice when buying a adjustable bed. I recently visited the Aintree Liverpool store, the level of customer service provided by Chris was excellent! He was extremely knowledgeable, on the different factors to consider in respect of the mattress and the height of the adjustable beds that were available; this was particularly important as the purchase was for a family member with mobility needs.
He went above and beyond our expectations...

Brilliant service, not pushy and very knowledgeable.

read to understand why i give 1 star, but i give 5 stars to manager kyle

I want to share my disappointing experience with Bensons for Beds, particularly regarding their delivery service. I had paid for dismantling, recycling my old bed, and the setup of my new bed. Unfortunately, the delivery driver, an English gentleman, was quite rude and seemed to have an issue with the fact that my bedroom was on the third floor. He claimed the bed board was too large to take up the stairs, despite his 20 years of experience. I ended up helping him, and surprisingly, it fit.

After making a comment about his extensive experience, he became defensive and stated that they do not dismantle beds. I reminded him that I had paid for that service, but he shrugged it off, insisting I should call the store. When I reached for my phone, he began to call someone to explain his side of the story.

I managed to speak with a customer service representative named Chris. After relaying my concerns, Chris instructed the driver to leave and exhibited a dismissive attitude. I informed him that I was recording the conversation for clarity, but he was not pleased, attempted to hang up, and made disparaging remarks about the store manager, Kyle, who had assisted me with my initial purchase. It’s worth noting that Kyle had been very professional and kind, which is why I chose to shop at the Bensons for Beds Liverpool location in the first place.

After the delivery, the driver left the bed in the hallway, not even in the bedroom, leaving me with two beds that needed attention. I decided to reach out to my local store, where I spoke with the store manager, Mo Uddin. He was incredibly understanding and confirmed that the delivery driver had indeed been supposed to dismantle my old bed. Mo arranged for someone to come out that same day to handle the dismantling and setup of my new bed. His exceptional customer service made a world of difference.

I then called the Liverpool store and spoke with Kyle about the issues I faced. He apologized for the inconvenience and refunded the costs for dismantling and recycling, as well as an additional £40 for the delivery charge as a goodwill gesture. His attentive approach reaffirmed my positive impression of Bensons for Beds.

In contrast, Chris’s behavior was disheartening and detrimental to the company’s reputation. If I had encountered him first, I likely would have reconsidered my purchase entirely. Bensons for Beds should prioritize hiring more employees like Kyle and Mo, who provide the kind of approachable and professional service that customers appreciate. Overall, despite the initial mishaps, the resolution and support from Mo and Kyle ultimately restored my faith in Bensons for Beds.

Great deal on my 2 mattresses and Kyle was really helpful

Fab service from Kyle, he listened to us and kept was checking up on us even after we said we don't want help. Not pushy and very informative.
Highly recommend this store.

Very helpful staff member. Gave us plenty of time to make decisions and did not pressure us in any way!

We were looked after by Claire who was helpful, considerate and did not put any pressure on us which is exactly what we wanted. Because of that, we did not look any further.