The guy, Zared, in the shop explained the best way to choose what mattress was correct for us. It made it easier to feel confident in getting the right one when it can be overwhelming with lots of c... Voir plus
Établissement
Changer d'établissement(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP Maidstone, Kent, GB
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Lisez les avis des autres
Knowledeable sales assistant, Tom, who could answer questions but also knew when to stop and let us look. This made choosing easier as we gave him the criteria and he showed us 4 options to consider.... Voir plus
L'entreprise a répondu
We initially came in from a bedroom fitting company to measure a couple of beds to make sure they would fit our bedroom. Tailie was very helpful and showed us a variety of beds with and without hea... Voir plus
L'entreprise a répondu
Benson for beds from start to finish have been amazing. From the time we chose the beds, to delaying delivery due unforeseen circumstances to delivery has been easy and stress free. Staff have been he... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Aylesford
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP, Maidstone, Kent, Royaume-Uni
- 1622478986
4,7
Excellent
325 avis
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"I recently purchased a bed from this…
"I recently purchased a bed from this store and I couldn't be happier with my experience! The selection of beds was fantastic, with a wide variety of styles and comfort levels to choose from. The staff were incredibly helpful and knowledgeable, patiently answering all of my questions and guiding me towards the perfect bed for my needs. The quality of the bed I chose is outstanding – it's incredibly comfortable and has made a huge difference in my sleep quality. The delivery was smooth and efficient, and the bed was set up quickly. Overall, I highly recommend this store "To anyone looking for a new bed. Excellent products and exceptional customer service!"
English translation (for your reference): "I recently purchased a mattress from this store and was very pleased with my experience! The mattress selection was great, with a wide variety of styles and comfort levels to choose from. The staff were incredibly helpful and knowledgeable, patiently answering all my questions and guiding me to the best mattress for my needs. The quality of the mattress I chose was outstanding – incredibly comfortable and made a huge difference in the quality of my sleep. Delivery was smooth and efficient, and the bed was installed quickly. Overall, I would highly recommend this store to anyone looking for a new mattress. Great products and exceptional customer service!"
8 avril 2025
Avis spontané
Réponse de Bensons For Beds - Aylesford
Thank you for your kind words! We are thrilled to hear that you had a fantastic experience at our store while purchasing your new bed. Our team takes pride in providing excellent products and exceptional customer service. It's wonderful to know that you are satisfied with your choice and enjoying a better quality of sleep. Thank you again for choosing us, we appreciate your recommendation to others!
Good experience
Tom was helpful and not pushy which was nice. Explained everything at length.
6 avril 2025
Réponse de Bensons For Beds - Aylesford
Thank you for your kind words, we pride ourselves on providing helpful and informative service without being pushy. We appreciate your positive feedback and hope to continue providing excellent service in the future!
I received excellent customer service.
30 mars 2025
Réponse de Bensons For Beds - Aylesford
We appreciate you sharing your great customer service experience! We are happy to hear that you were very satisfied with our service. Take care, Megan at Customer Care
So helpful and friendly both on line…
So helpful and friendly both on line and in store. Time wasn’t an issue and wanted to get us get discounts. Great long guarantee better than competitors. Will definitely be shopping here again.
26 mars 2025
Réponse de Bensons For Beds - Aylesford
We're happy to hear that our team was helpful and friendly, both online and in-store! We appreciate you mentioning our guarantee and discounts. Thank you for your positive feedback; we look forward to your next visit! Take care, Megan at Customer Care
Staff member was great
Staff member was great, clearly understood what we wanted and gave good advice
24 mars 2025
Réponse de Bensons For Beds - Aylesford
We're happy to hear that our staff member provided excellent service and advice tailored to your needs. Thank you for sharing your positive experience, Megan at Customer Care
Réponse de Bensons For Beds - Aylesford
We're happy to hear that you found our team member helpful at Aylesford. We appreciate your positive feedback and your time. Take care, Megan at Customer Care
Réponse de Bensons For Beds - Aylesford
We're happy to hear that you had very good communication and enjoyed the mattress. Thank you for your recommendation and positive feedback, Megan at Customer Care
Great service
Great service, Vicki was very knowledgeable and personable, she made the whole transaction very easy
4 mars 2025
Réponse de Bensons For Beds - Aylesford
We appreciate your positive feedback! We are so glad to hear that you received great service and that the transaction was easy due to our team member.
Take care,
Megan at Customer Care
Very helpful but not intrusive sales…
Very helpful but not intrusive sales person, information supplied as needed. We weren’t rushed into making a decision
11 février 2025
Réponse de Bensons For Beds - Aylesford
We're happy to hear that our sales approach was helpful and informative without being pushy. Thank you for acknowledging that we respect your decision-making process.
Take care,
Megan at Customer Care
Réponse de Bensons For Beds - Aylesford
We're happy to hear that the team member's knowledge was excellent. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Vikki who we dealt with was very…
Vikki who we dealt with was very knowledgeable, friendly and helpful. She was a pleasure to deal with.
29 janvier 2025
Réponse de Bensons For Beds - Aylesford
We're happy to hear that you found our team member to be knowledgeable, friendly, and helpful. We appreciate you taking the time to share your positive experience!
Take care,
Megan at Customer Care
Stewart walked us through the various…products
Stewart walked us through the various products and made it simple to make an informed choice on our purchase.
25 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Aylesford
We're happy to hear that our team helped you navigate our products and simplify your decision-making process. Thank you for sharing your positive experience with us, Megan at Customer Care
Do not impulse buy in the shop. Go away look into it & check online 1st before purchasing
Website is fine. I had originally gone into your shop where I was told I could not use blue light discount in conjunction with any other offer & because they were running a offer the blue light could not be used. The information they gave me on beds was very very good. I went home as not to impulse buy & to research my intended purchase. I went on Bensons website to purchase the intended beds & found I COULD use blue light! So I got further discount which is the opposite of what I was informed by your employee. When we went back to the shop, the employee recognised us & looked happy to see us, we wanted to check the bed we had purchased. When we told them that we had already ordered online they did not even get out of their chair. They had a face like thunder & all customer service immediately evaporated into thin air. I am not made of money & as much as I would like to purchase in store I will do what is best for me. I will not spend extra if I do not have to. You should make the price the same in the shop so that you get more footfall in your shops which are completely dead!
28 janvier 2025
Réponse de Bensons For Beds - Aylesford
We appreciate you taking the time to share your experience. We're sorry to hear about the inconsistent information regarding the blue light discount and the change in service you experienced in our store. We will address this internally to ensure our policies are clear and our service is consistent, whether a purchase is made in-store or online.
Thank you,
Megan at Customer Care
DREADFUL SERVICE
DREADFUL SERVICE. After requesting (and having a full conversation with the incompetent sales person) that my old bed needed to be collected due to it being a super king and agreeing to pay the £100 charge, I was told on the day of delivery of my new bed that this service had not been included. I am now stuck with 2 beds in the same room. Customer services would not arrange for the old bed to be collected as the new one had been delivered, even though the lorry drivers said they could arrange it. The email on their invoice is wrong. Go elsewhere if you want good customer service.
23 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Aylesford
We regret to hear about the issues with your bed collection and the incorrect email on the invoice. We are sorry that the service was not included, despite your conversation with our salesperson. We appreciate your feedback and will review our processes to prevent this from happening again.
Take care,
Megan at Customer Care
Staff who dealt with me in store
17 janvier 2025
Réponse de Bensons For Beds - Aylesford
We appreciate you taking the time to share your experience with our team. We're glad you were happy with the service you received in our store.
Take care,
Megan at Customer Care
Réponse de Bensons For Beds - Aylesford
We appreciate you taking the time to leave us this wonderful review! We're so glad you are happy with our prompt service and product choice. Take care,
Megan at Customer Care
New Mattress needed fo our son
Needed a new mattress for our son, the salesman explained what mattress would be the best options in a friendly professional manner. Purchased the mattress with no issues and in good time. Will purchase again from here.
15 janvier 2025
Réponse de Bensons For Beds - Aylesford
We're happy to hear that the purchase of your son's new mattress went smoothly. We appreciate you mentioning the friendly and professional service you received. Thank you for your positive feedback and we look forward to assisting you again, Megan at Customer Care
All round welcoming professional service
All round welcoming professional attitude from staff and product knowledge helped us make a good choice.
14 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Aylesford
We appreciate your positive feedback! We are so glad to hear that our welcoming and professional staff and their product knowledge helped you make a great choice.
Take care,
Megan at Customer Care
Helpful and knowledgeable
Helpful, knowledgeable staff. Whole process of choosing a new bed and mattress was a faultless experience.
11 janvier 2025
Réponse de Bensons For Beds - Aylesford
We're happy to hear that our knowledgeable staff provided helpful assistance, making your bed and mattress selection a faultless experience.
Take care,
Megan at Customer Care
Tom was great
Tom was great , very knowledgeable on the product, excellent customer service
2 janvier 2025
Réponse de Bensons For Beds - Aylesford
We appreciate you sharing your experience! We're happy to hear that our team member was knowledgeable and provided excellent support.
Take care,
Megan at Customer Care
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