Our whole buying experience was handled with great care with useful advice which Mandy gave without any sales pressure. We now have 4 fabulous beds and bedding for our 2 new cottages. The delivery tea... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX Banbury, Oxfordshire, GB
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Lisez les avis des autres
Really friendly sales team, let me and my partner try out multiple different mattresses and pillows! Once we had settled on both, we got prompt and easy delivery as well as our old mattress recycled... Voir plus
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Very knowledgeable sales person. Friendly without being too familiar. Gave us the information we needed and then left us to make our own choice. Straightforward purchase. Delivery communication very... Voir plus
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Decided I needed a new mattress, popped into Banbury Store, Pete served us, listened about my back problems, put me on the mattress machine, decided which comfort I liked. Pete then took me aroun... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Banbury
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX, Banbury, Oxfordshire, Royaume-Uni
- 1295267193
4,8
Excellent
426 avis
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Contact with Staff - Great Service!
great service, both in the shop and delivery service... great communication.
Even though they couldn't get the old bed down the stairs, they were very helpful to try and get me a refund for recycling the bed.... however, it was pretty obvious that admin then management (Eventually) at the end of the phone seemed to make the drivers job more difficult! Once this was approved, again brilliant service when I phoned up the shop to claim my approved refund. Thanks for a great service and quality new bed and mattress!
23 février 2026
Réponse de Bensons For Beds - Banbury
Really appreciate you sharing your experience! Fantastic to hear both the shop team and delivery crew provided great service and kept you well informed. We’re sorry the old bed couldn’t be removed, but glad the drivers went the extra mile to help secure your recycling refund. Happy to hear the store sorted it swiftly once approved. Thank you for choosing us—enjoy your new bed and mattress,
Megan at Customer Care!
Very knowledgeable assistant
Very knowledgeable assistant, good delivery and fitting, only problem it took 2 months from order to delivery which I thought was too long
26 février 2026
Réponse de Bensons For Beds - Banbury
Thank you for your feedback! We’re really glad to hear you were happy with the assistance, delivery, and fitting. We’re sorry the two‑month wait felt too long — we understand how frustrating that can be. We truly appreciate your patience and hope you enjoy your new purchase,
Megan at Customer Care
Courteous & friendly staff and know…
Courteous & friendly staff and know when to step in to help..Wardrobes were fitted quickly and efficiently..
Delivery drivers protected my floors by wearing protective indoor shoes..
14 février 2026
Réponse de Bensons For Beds - Banbury
Really appreciate your kind words Carole! Wonderful to hear the team were friendly, respectful and helpful throughout, and that your wardrobes were fitted with speed and care. So pleased the delivery drivers took the extra step to protect your floors too. Thank you for the fantastic review,
Megan at Customer Care
Absolutely no fuss
Absolutely no fuss, sales staff are professional and respectful, everything was explained throughout so no surprises.
I will use them again for my sons bed.
20 février 2026
Réponse de Bensons For Beds - Banbury
Really appreciate your lovely feedback! Delighted the process was smooth, well‑explained and completely hassle‑free. We’ll be here to help again when you need that next bed,
Megan at Customer Care⭐
Good service
18 février 2026
Réponse de Bensons For Beds - Banbury
We appreciate you taking the time to share your positive experience!
Stewart - Team Bensons
Réponse de Bensons For Beds - Banbury
We're very happy to hear that you found our services informative and efficient. Thank you for your positive feedback!
Overall an enjoyable shopping experience when we feared it might be a chore!
Naomi - your Sales advisor was very good and answered our questions knowledgeably. Choice of mattresses was good - price was reasonable.
14 février 2026
Réponse de Bensons For Beds - Banbury
We're happy to hear that our sales advisor was helpful and answered your questions knowledgeably. We appreciate your positive feedback regarding our mattress selection and reasonable prices.
Pete was very efficient
Pete was very efficient, attentive and knowledgeable about all the products.
14 février 2026
Réponse de Bensons For Beds - Banbury
We appreciate you sharing! We're so happy to hear that our staff was efficient, attentive, and knowledgeable about all of our products. Thank you for your positive review – Lauryn at Customer Care 💜
My experience in the shop was amazing but delivery was shocking
My experience in the shop was amazing and the lady serving us was brilliant.
The delivery was shocking!
The men have damaged the plastic pillar on the outside of the property where they have hit it with the new bed. They were like the chuckle brothers trying to get the bed in, my daughter had to suggest taking out the old bed first before bringing in the new. One man was very grumpy and rude.
Please note a complaint has already been submitted on Monday via email.
13 février 2026
Avis spontané
Réponse de Bensons For Beds - Banbury
We appreciate your feedback and are happy you enjoyed the shop experience. We're sorry the delivery damaged your property and that the team's behaviour was unprofessional. So we can review this further, please can you contact us with your order details and we will be happy to help.
Thank you for your review - Lauryn at Customer Care
Replacement for faulty mattress!
We had a refund for a mattress only purchased 3yrs ago which was really uncomfortable considering it was nearly £1,000 & in your"Bespoke" range. Bensons dealt with our complaint promptly & efficiently & sending out someone to check it out. He advised it was faulty & you telephoned to advised us to return to the Banbury store to replace it. We saw a very helpful, efficient & particularly knowledgeable lady called Mandy who took us through the store explaining each mattress! Very confusing, as so much choice now. We eventually whittled it down to 2 & she explained the difference of each. Our only gripe was that the test bed which was supposed to advise you what mattress was best for you wasn't working correctly as apparently quite old, which was disappointing & may of helped with our choice. Hopefully we chosen the best one for us, which is, as you will appreciate quite difficult only trying a bed out for a few minutes! We were advised if you felt it wasn't right for you, there was a return option, but at a cost!
13 février 2026
Avis spontané
Réponse de Bensons For Beds - Banbury
We appreciate your feedback and are glad the refund was handled promptly. It's great to hear that our staff was helpful during your visit. We regret the bed test wasn't working and hope your new mattress suits you.
Very helpful staff and the delivery was…
Very helpful staff and the delivery was great too. We love the new bed & mattress.
I would highly recommend Bensons for Beds.
12 février 2026
Réponse de Bensons For Beds - Banbury
We're happy to hear that our staff was very helpful and the delivery was great! We are pleased that you love the new bed and mattress. Thank you for recommending us!
Stewart - Bensons Team
We were met and treated with warm and…
We were met and treated with warm and enthusiasm. Everything was explained to us and we left having a positive experience..
However having everything added on was a damper!
8 février 2026
Réponse de Bensons For Beds - Banbury
We're happy you felt welcomed and that everything was explained clearly, leading to a positive experience. We appreciate your feedback regarding the added costs and will review our processes.
Delivery of a new mattress done on…
Delivery of a new mattress done on time, old mattress taken away, staff helpful and friendly.
8 février 2026
Réponse de Bensons For Beds - Banbury
We're so happy the mattress delivery was on time, the old one removed, and our staff were helpful and friendly! Thank you for your positive feedback.
Good selection of beds at reasonable…
Good selection of beds at reasonable prices with some good deals. Delivery was easy to arrange, efficient and spot on.
3 février 2026
Réponse de Bensons For Beds - Banbury
We're glad you found a good selection of beds at reasonable prices and that the delivery was easy to arrange and efficient. Thanks for your positive feedback!
Really good service and rapid assembly…
Really good service and rapid assembly of my bed
6 février 2026
Réponse de Bensons For Beds - Banbury
We're happy to hear that you received really good service and rapid assembly of your bed! We appreciate your positive feedback.
Great service from start to finish
Great customer service from start of buying process to delivery. Naomi was very patient and informative in helping us to decide on the right bed/mattress for us and Andrew and Stephen were very conscientious when delivering, wearing shoe protectors at all times inside and advising we took down the pictures on stair walls to avoid any damage. Great communication before delivery and aftercare information.
31 janvier 2026
Réponse de Bensons For Beds - Banbury
We're happy to hear that you received great customer service throughout your buying process. It's great to know that our team was patient and informative, and that our delivery team was conscientious. Thank you for your positive feedback,
Megan at Customer Care
experence in store was good
experence in store was good, delivery was excelent.Thank you very much.
29 janvier 2026
Réponse de Bensons For Beds - Banbury
We appreciate you sharing your positive experience with us! We're so glad to hear that you were happy with our in-store experience and delivery.
Réponse de Bensons For Beds - Banbury
We're glad that our team member was helpful and knowledgeable! Thank you for your positive feedback; we appreciate it greatly.
Mandy was extremely helpful and…
Mandy was extremely helpful and knowledgeable and showed us different mattress options which helped us choose with confidence.
20 janvier 2026
Réponse de Bensons For Beds - Banbury
We're happy to hear that our team member's expertise and guidance helped you confidently choose a mattress. Thank you for sharing your positive experience with us!
First Class…
From entering the store to the delivery of our mattress it has been first class service.
23 janvier 2026
Réponse de Bensons For Beds - Banbury
We're happy to hear that you had a first-class experience from the moment you entered our store until your mattress was delivered! Thank you for your positive feedback.
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