Returning customers looking to upgrade bed. Good choice of product and not rushed to try beds. Really helpful sales person who gave good advice and recommendations. Not given 5 stars ((yet) as items... Voir plus
Établissement
Changer d'établissementUnit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX Banbury, Oxfordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Our whole buying experience was handled with great care with useful advice which Mandy gave without any sales pressure. We now have 4 fabulous beds and bedding for our 2 new cottages. The delivery tea... Voir plus
L'entreprise a répondu
Really friendly sales team, let me and my partner try out multiple different mattresses and pillows! Once we had settled on both, we got prompt and easy delivery as well as our old mattress recycled... Voir plus
L'entreprise a répondu
Very knowledgeable sales person. Friendly without being too familiar. Gave us the information we needed and then left us to make our own choice. Straightforward purchase. Delivery communication very... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Banbury
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX, Banbury, Oxfordshire, Royaume-Uni
- 1295267193
4,8
Excellent
426 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First Class…
From entering the store to the delivery of our mattress it has been first class service.
23 janvier 2026
Réponse de Bensons For Beds - Banbury
We're happy to hear that you had a first-class experience from the moment you entered our store until your mattress was delivered! Thank you for your positive feedback.
great customer service Pete was extremely helpful
Banbury store , Pete was extremely helpful . Great customer helping us find what we needed . Showing us different materials , colours that what were on show in store
10 janvier 2026
Réponse de Bensons For Beds - Banbury
We’re delighted to hear Pete provided such helpful and informative service at our Banbury store, guiding you through materials and colours to find exactly what you needed. Thank you for your positive review – Lauryn at Customer Care 💜
Informed customer service
Excellent service and provided useful information to help us choose.
8 janvier 2026
Réponse de Bensons For Beds - Banbury
Thank you for your kind words Colin! We’re so pleased our team could provide excellent service and the right information to help you choose with confidence.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Staff are helpful and friendly they…
Staff are helpful and friendly they help you with any questions but left you alone to try the beds for what best suits you they were never to far away if needed.
4 janvier 2026
Réponse de Bensons For Beds - Banbury
Thanks for the lovely review Mrs Dixon! We’re thrilled you felt supported while still having the freedom to find your perfect bed. That’s exactly the balance we aim for—always nearby, never in the way!
- Megan at Customer Care
Quality representatives - Naomi
Naomi really was a lovely representative. She provided enough information without overloading with information and left us to think on our own. Naomi was very calm and professional - she knew what she was talking about. Sometimes company representatives can be so over the top that it can put you off. Naomi got it completely right. We bought a mattress and matching pillows within 20 minutes of being in the shop. She made your sale that day.
1 janvier 2026
Réponse de Bensons For Beds - Banbury
Thank you for such a fantastic review Kirsty! We’re thrilled Naomi made your experience so easy and enjoyable. Striking the perfect balance of helpful and relaxed is what we aim for, and it’s great to hear she got it just right. Enjoy your new mattress and pillows,
Megan at Customer Care
Réponse de Bensons For Beds - Banbury
We’re so glad you found our staff friendly and helpful—that’s exactly what we aim for!
Looking forward to seeing you again!
Megan at Customer Care
Réponse de Bensons For Beds - Banbury
We appreciate your positive feedback regarding our attentive and helpful colleague; we are happy you had a great experience with our team. Thank you for your positive review – Lauryn at Customer Care 💜
Had a great experience
Had a great experience, purchasing a new mattress with help from the very friendly and knowledgeable Naomi at the Banbury store.
28 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Banbury
We appreciate you sharing your positive experience. We're happy to hear that our team member was so helpful and knowledgeable in choosing your new mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Was told that they had a sale on Boxing…
Was told that they had a sale on Boxing day 10% but when I came there I was told that a 25% discount would only apply if I spent over a certain amount. Not impressed!
26 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Banbury
We regret the misunderstanding about the Boxing Day discount. We appreciate your feedback and we'll review our communication to prevent this issue from recurring.
Thank you, Lauryn at Customer Care
From entering the showroom to the…
From entering the showroom to the delivery and build of my new bed everything was flawless and professional.
Greta job guys
14 décembre 2025
Réponse de Bensons For Beds - Banbury
We are so glad everything went smoothly, from the showroom visit to the delivery and assembly of your new bed! We appreciate your positive feedback and are grateful for your recognition.
Thank you, Team Bensons - Jess
Ease of ordering
Ease of ordering. Great support in store at point of sale. Delivery on time and great communication
6 décembre 2025
Réponse de Bensons For Beds - Banbury
We’re delighted to hear your experience was seamless from start to finish! It’s great that ordering was easy, in-store support was helpful, and delivery communication was spot on. 💜 Thank you for your positive review – Lauryn at Customer Care.
very good first class
3 décembre 2025
Réponse de Bensons For Beds - Banbury
We're glad you had a first class experience. Thank you for sharing your positive feedback with our team.
– Thank you, Jess- Team Bensons
Great choice great customer service and…
Great choice great customer service and a seamless delivery
28 novembre 2025
Réponse de Bensons For Beds - Banbury
We're glad you enjoyed your experience with us. Thank you for your positive feedback regarding our customer service and delivery.
Wonderful Wendy at Banbury
Very warm welcome from Wendy who is very knowledgeable about all the products. Spent a lot of time showing us around and helped us choose the divan base and mattress that we wanted. Easy to order and process, and all done with a smile. Thank you.
25 novembre 2025
Réponse de Bensons For Beds - Banbury
We're happy to hear that you felt so welcome and well-informed during your visit. We appreciate you mentioning the assistance you received in choosing your divan base and mattress. Thank you for your positive feedback,
Megan at Customer Care
Réponse de Bensons For Beds - Banbury
We’re so pleased to hear you found our service excellent and helpful—that’s exactly what we aim for! 💜 Thank you for your positive review – Lauryn at Customer Care
The sales lady greeted us with a…
The sales lady greeted us with a smile and left us alone to browse and was ready for questions and sale brilliant well done that girl
8 novembre 2025
Réponse de Bensons For Beds - Banbury
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Friendly staff and very helpful
5 novembre 2025
Réponse de Bensons For Beds - Banbury
Thank you for your feedback Sally. We’re delighted to hear that our team were both friendly and helpful during your visit. Providing excellent service and support is always our priority.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent experience
Excellent experience, from choosing the mattress to the prompt and efficient delivery
8 novembre 2025
Réponse de Bensons For Beds - Banbury
Thank you for your wonderful feedback Stella! We’re delighted to hear your experience was excellent from selecting your mattress to the prompt and efficient delivery. Making the process smooth and stress-free is what we strive for! 💜
Thank you for your positive review – Lauryn at Customer Care
Good Communication and Knowledge of…
Good Communication and Knowledge of Products within shop. Very good information on delivery date and time.
2 novembre 2025
Réponse de Bensons For Beds - Banbury
We appreciate you taking the time to share your feedback! We're happy to hear that you received good communication and product knowledge, including delivery information.
Looking forward to welcoming you back again soon,
Megan at Customer Care
Given excellent information on all the…
Given excellent information on all the different mattress types plenty of time to check out and decide without being pushed.
Excellent service
3 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Banbury
We're happy to hear that you received excellent information and were given plenty of time to decide without feeling pressured. We appreciate your positive feedback,
Megan at Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.