Bensons For Beds - Barnstaple Avis 

I visited two Bensons and other bed retailers before deciding to buy. Bensons in Barnstable had a helpful member of staff who advised me on my options and the costs. At the Taunton store the staff weren't so helpful but apparently the computers were down that day and they looked a bit stressed. After some consideration I opted to purchase from Bensons online, and realised I could get a discount that way and saved myself about £100! Ottoman base and headboarad has yet to arrive but the ordering process and interest free credit option was easy to negotiate. Can't comment on the bed or delivery as there's a 3 week wait.

Very helpful assistant. Had the sliding door wardrobes we were looking for and able to take advantage of some special offers. A good experience all round.

Very helpful, quick payment processes and knowledgeable staff.

Helpful,knowledgable staff.Quick s3rvice without any pressure

Connor was very helpful and wasn’t pushy he took his time with explaining things to us

Excellent service made to feel felaxed with our purchase felt no real pressure to hurry up while other customers where waiting

all staff brilliant and helpful ,,great service, thank you

Friendly sales person. Helpful without being too overbearing. Competitive prices and discounts that make for a feeling of a good deal. A good experience and would recommend.

Darren’s knowledge expertise and manners second to none Made buying a new bed a pleasure.

We change our mind which every bed we saw the only thing I like was getting a medium instead of hard but that was not her fault she was great

Friendly, knowledgeable and not pushy

Clear answers to all our questions
Ordering explained at each step

Fast efficient and knowledgeable service. Understood exactly what I wanted.

Fantastic Sales experience. Straight Forward and Honest. Would recommend.

We purchased an ottoman bed and mattress. We have never had an ottoman bed before but thought that the under bed storage would be very useful. In store we sought advice from the staff and they said that you could use any mattress with any bed. We never had the opportunity to try the mattress which they recommended with the front opening ottoman bed base. The bed was delivered and I am unable to lift the ottoman with the mattress we were sold.
We contacted Bensons and they sent out new pistons rated at 800N to replace the 500N pistons it was delivered with. I was then able to lift the bed but couldn’t lower it. Bensons sent out a man from Homeserve who said there was nothing wrong with the bed or mattress. There clearly is if a bed that is made for lifting cannot be lifted by me ( I am female 5 foot 4 inches and weigh 9 stone 7 pounds). My husband bought a weight gauge and lifting the bed showed it required a lifting force of in excess of 30kgs. The health and safety guidelines are nothing in
excess of 13kg should be lifted by a female from shin height. Bensons have been very unhelpful in this situation. We have never slept on this bed and fortunately we have another bed in another bedroom. This clearly needs resolving. The mattress is obviously too heavy and we were miss sold the two items together. The Customer Service attitude is very much that there is no fault and totally ignores the risk of personal injury.

Helpful assistant, who was knowledgeable enough to assist me with making my final decision

Polite helpful staff. Prompt delivery.

Very welcoming atmosphere, given time and space to view the beds.

Polite knowledgable staff member and the store had a good selection of mattresses.