I have received very poor customer service from one of Bensons competitors, I wasn’t in the best frame of mind. Helen was friendly, knowledgeable, and professional. We were guided through our potenti... Voir plus
Établissement
Changer d'établissementUnit 1a Mayflower Retail Park, SS14 3AP Basildon, Essex, GB
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Lisez les avis des autres
Sheela in the Basildon store was incredibly helpful, attentive when needed but gave us the space and time to check and test product. I would recommend any potential bed-buyer to that branch, to seek h... Voir plus
I can’t recommend Bensons for Beds enough. From being in store to delivery everything was perfect. I haven’t purchased a new bed in a long time so was apprehensive but didn’t need to be. I did go a... Voir plus
I bought my bed online but it was being able to view the bed in store that made this a great experience! I went to two stores - Rayleigh and Basildon and the staff were incredibly helpful! I wouldn’t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Basildon
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, Royaume-Uni
- 1268525908
4,8
Excellent
628 avis
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Excellent service from Sheela.
Excellent service from Sheela.
Sheela was extremely helpful, friendly and knowledgeable. She helped us make the right decision for our bed and mattress.
25 août 2025
Réponse de Bensons For Beds - Basildon
We're delighted to hear that you received excellent service. We appreciate you mentioning how helpful and knowledgeable our team member was in assisting you with your purchase. Take care, Megan at Customer Care
Great service both in store and delivery
We brought our otterman bed in the summer sale, great price and delivery was quick and easy. The delivery men even offered to take the boxes upstairs as they were large and heavy. Easy to put together the instructions were clear and only took aprox 30mins to assemble. Customer service in store was very good too (Mayflower Retail Park).
25 août 2025
Réponse de Bensons For Beds - Basildon
We're happy to hear that you got a great price in our summer sale and that the delivery was quick and easy! It's great to know the delivery team were helpful and the bed was easy to assemble. We appreciate your positive feedback regarding the customer service you received in store.
Take care, Megan at Customer Care
Excellent service from start to finish
Excellent service from start to finish. Friendly and informative in helping us choose and polite respectful delivery. Highly recommend.
23 août 2025
Réponse de Bensons For Beds - Basildon
We're happy to hear that you received excellent, friendly, and informative service from the beginning to the end. We appreciate your recommendation, Megan at Customer Care
All round excellent customer care
From the initial conversation with the helpful sales assistant in the showroom, right through to the delivery and assembly of our bed, customer care and service was absolutely excellent. Bed is very comfortable and price represented great value for money. Would recommend Bensons without hesitation.
8 août 2025
Réponse de Bensons For Beds - Basildon
We're happy to hear that you received excellent customer care, from your initial showroom visit to the delivery and assembly of your bed! It's great to know that you find the bed comfortable and a great value. Thank you for your recommendation, Megan at Customer Care
Réponse de Bensons For Beds - Basildon
We appreciate your positive feedback! It's wonderful to know that you were satisfied with our comprehensive service. Thank you for your support Gary, Megan at Customer Care
Friendly and knowledgeable sales staff…
Friendly and knowledgeable sales staff without being pushy.
10 août 2025
Avis spontané
Réponse de Bensons For Beds - Basildon
We appreciate your feedback and are so glad you found our sales staff friendly, knowledgeable, and not pushy. Take care, Megan at Customer Care
BENSONS WERE HELPFUL AND ORGANISED AND…
BENSONS WERE HELPFUL AND ORGANISED AND DELIVERY WAS WELL PLANNED AND ARRIVED ON TIME
8 août 2025
Avis spontané
Réponse de Bensons For Beds - Basildon
Thank you for your kind words! We strive to provide excellent service and are so glad to hear you had a positive experience with our team. We appreciate your business and look forward to working with you again in the future, Megan at Customer Care
Réponse de Bensons For Beds - Basildon
Thank you for your kind words! Our team takes pride in providing excellent service and we're glad we could meet your needs. We appreciate your business, Megan at Customer Care
Professional Sales Expereince
Demi was a great sales assistant and the process was a pleasant experience with next steps explained throughout.
5 août 2025
Réponse de Bensons For Beds - Basildon
Thank you for your kind words, we are thrilled to hear that you had a pleasant experience with Demi as your sales assistant. We pride ourselves on providing excellent customer service and making sure our customers are well-informed every step of the way. We look forward to seeing you again soon, Megan at Customer Care
Very helpful good information and very…
Very helpful good information and very warm and friendly
29 juillet 2025
Réponse de Bensons For Beds - Basildon
Thank you so much for your kind words! We strive to provide excellent service and are thrilled to hear that you found our team helpful and friendly. We appreciate your support! Megan at Customer Care😊
Mattress hunting.
We went to the mayflower retail park Benson for beds. Had been looking around but couldn't really test the mattresses out. At Benson for beds we were allowed to try out as many mattresses as we wanted. We wasn't pressured and when we did finally choose one the lovely sales guy made sure we were happy with our choice before proceeding with the sale.All
The staff were brilliant. Professional but so friendly, we even shared some biscuits while our order was being finalised. Great experience all round.
22 juillet 2025
Réponse de Bensons For Beds - Basildon
Thank you for your amazing review! We're happy to hear that you had a great experience at our store. Our team takes pride in providing a comfortable and pressure-free shopping experience. We appreciate your support and hope you enjoy your new mattress, Megan at Customer Care
Staff
Helen was informative,pleasant,and didn't try to sell us a bed outside of our budget ,made buying a bed easy,and enjoyable
8 juillet 2025
Réponse de Bensons For Beds - Basildon
Thank you for the positive review, Helen! We are thrilled to hear that you had an enjoyable experience with us. Providing our customers with informative, pleasant, and budget-friendly options is always our top priority. We appreciate your business and hope you are getting a good night's sleep on your new bed, Megan at Customer Care
The shop assistant was very helpful and…
The shop assistant was very helpful and gave us good advice
7 juillet 2025
Réponse de Bensons For Beds - Basildon
Thank you for taking the time to leave a review! We are thrilled to hear that our shop assistant provided excellent service and advice. We hope to see you again soon, Megan at Customer Care
Visited Benson Bed @ mayflower Basildon…
Visited Benson Bed @ mayflower Basildon to browse some mattress. I was helped by Helen and she was so helpful from start to finish. She explained me very well about my chosen l mattress and informed me about various offers. It was a wonderful experience with Helen @ Benson Bed. Thanks
3 juillet 2025
Réponse de Bensons For Beds - Basildon
Thank you for sharing your experience with Helen at Benson Bed! We're so glad to hear she was helpful and provided thorough information about our mattresses and offers. We strive to make every customer's experience wonderful and it means to us. Thank you, Megan at Customer Care
Really helpful member of staff
Really helpful member of staff. Introduced herself on our arrival and pointed us in the right direction for our requirement. Never felt under pressure or rushed. She was there for further advice and genuinely helped. Never felt like a sales pitch. Thank you Demi!
28 juin 2025
Réponse de Bensons For Beds - Basildon
Thank you for taking the time to leave a review, we're so glad Demi was able to provide helpful and genuine guidance during your visit! Our team is always here to support and assist you with your needs. Thanks for choosing us,
Megan at Customer Care
I believe the lady was called Rachel…
I believe the lady was called Rachel she was extremely informative and helped with our selection from start to finish. Her knowledge was superb and her service she provided was second to none and ultimately apart from the products being superb the reason for us purchasing the items and placing the order.
I will recommend any friends or family to ask for her if they attend the Basildon store.
Fantastic lady
29 juin 2025
Avis spontané
Réponse de Bensons For Beds - Basildon
Thank you so much for sharing your positive experience with us! We are thrilled to hear that Rachel provided you with top-notch service and helped you select the perfect products for your needs. We're even more excited to have earned your recommendation to friends and family. We appreciate your support, Megan at Customer Care
Spot on service
Great service from knowledgeable staff who displayed friendliness without being pushy. Very helpful and were interested in our needs.
26 juin 2025
Réponse de Bensons For Beds - Basildon
We appreciate your kind words! We are happy to hear our staff was knowledgeable, friendly, and helpful in understanding your needs. Thanks for your feedback! Take care, Megan at Customer Care
Réponse de Bensons For Beds - Basildon
We appreciate you taking the time to leave us feedback. We're happy to hear that our staff was helpful and informative.
Thank you for choosing us.
Take care, Megan at Customer Care
Helen was very helpful and…
Helen was very helpful and knowledgeable she didn’t rush me at all. I was in there for a couple of hours and then I went back the next day and she still didn’t rush me fabulous service.
27 juin 2025
Réponse de Bensons For Beds - Basildon
We're happy to hear that you found our service to be fabulous. We appreciate you mentioning how helpful and patient our team member was during both of your visits. Thank you for your positive feedback! Take care, Megan at Customer Care
Excellent service
Excellent service, knowledgable staff regarding their products. A seamless sale.
26 juin 2025
Réponse de Bensons For Beds - Basildon
We appreciate your positive feedback! We're glad our knowledgeable staff provided excellent service, leading to a seamless sale. Take care Mr Cahill, Megan at Customer Care
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