The staff service was exceptionally good.Every details were explained clearly,was given a chance to explore all the stock available and finally able to choose the best for my family
Établissement
Changer d'établissementUnit 5 St Johns Retail Park, Ropewalk, MK42 0XE Bedford, Bedfordshire, GB
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Lisez les avis des autres
We had a great experience at Bensons For Beds in Bedford. The staff were knowledgeable and friendly, giving us plenty of time to browse without any pressure. Special thanks to Maz, Marcus, Kyan, and D... Voir plus
L'entreprise a répondu
It has been 12 years since we bought a new mattress and had no idea about the benefits of the latest technology involved. The branch manager at the Bedford store, Maz, was extremely knowledgeable and... Voir plus
L'entreprise a répondu
The in store experience was good with time given to let us try out options before we made a choice. Delivery was quite slow but not too bad and we were kept updated about the progress. Delivery itself... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Bedford
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 St Johns Retail Park, Ropewalk, MK42 0XE, Bedford, Bedfordshire, Royaume-Uni
- 1234419486
4,8
Excellent
378 avis
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Excellent Advice With Great Delivery and Installation
Excellent advice on the pros and cons of different bed frames, choice of materials and matching headboards.
Delivered and fully assembled on the date requested, and in the time slot given. Friendly staff from the shop floor through to the delivery.
Now looks something you might see in a hotel, stunning.
4 juin 2026
Réponse de Bensons For Beds - Bedford
We're so pleased to hear you received excellent advice and found the perfect bed. It's wonderful that our team provided such friendly service and that your new bed looks stunning!
Team Bensons
Not happy as product purchased is…
Not happy as product purchased is always damaged on arrival or is faulty and then trying to get resolved I have to go through hoops on the call line and I am being asked to try and manage myself when lights are not working by the help desk
1 juin 2026
Avis spontané
Réponse de Bensons For Beds - Bedford
Thank you for your review and I am really sorry to hear about this. If you reach out to our customer service team on enquiries@bensonsforbeds.co.uk, or 0333 222 6800, our care team will have a look into this to resolve this for you
Team Bensons
Réponse de Bensons For Beds - Bedford
We're so glad our team was helpful and efficient!
Team Bensons
Great service
Great service, excellent bed, the advice and help given by the manager - Maz - was excellent, really felt confident in buying the bed and very happy with the end product.
23 mai 2026
Réponse de Bensons For Beds - Bedford
We're so pleased you received great service and excellent advice, which made you feel confident in your purchase. We're glad you're very happy with your new bed!
Team Bensons
Réponse de Bensons For Beds - Bedford
We're glad our team provided incredible service. Thank you for your wonderful feedback!
Team Bensons
From start till end of delivery all went smoothly
From start till end of delivery and assemble the bed everything went 👍
Sales person explained all well and delivery people all very pleasant and helpful.
I will recommend Bensons for Beds.
21 mai 2026
Réponse de Bensons For Beds - Bedford
We're so glad to hear everything went smoothly from sales to delivery and assembly! We appreciate your kind words and recommendation.
Team Bensons
Réponse de Bensons For Beds - Bedford
We're happy to hear we provided pleasant service and clear explanations. Thank you for your feedback!
Team Bensons - Jess
Thank you so much Maz!
Thank you so much, Maz, for your kindness, patience, and dedication while assisting my mum with our query. Your support meant a lot to us, and we genuinely appreciate the extra effort you made. You really went above and beyond thank you!
18 mai 2026
Avis spontané
Réponse de Bensons For Beds - Bedford
We're so happy to hear about the wonderful support you received! It's great to know our team's kindness, patience, and dedication made such a positive difference. Thank you for your kind words!
Team Bensons
Bensons: Nice company, nice people and good service.
Purchased Bed-base from Bensons receiving excellent in-store advice from Elizabeth , followed up by email notifications of provisioning, then polite and efficient installation by John and Steven. Nice company, nice people and good service.
9 mai 2026
Réponse de Bensons For Beds - Bedford
We're delighted you received excellent advice and service! It's great to know that you were kept informed and that the installation was polite and efficient. Thank you for your positive feedback.
Team Bensons
Great service from Bensons Bedford…
Great service from Bensons Bedford branch they kept us updated all through the process of mattress and divan delivery, the day of delivery the guys were great they contacted me how long they will be overall very impressed with Bensons.
1 mai 2026
Réponse de Bensons For Beds - Bedford
We're happy to hear about the great service you received from our Bedford branch! It's great that you were kept updated on your mattress and divan delivery, and that the delivery team contacted you. We appreciate your feedback!
Team Bensons
Great service from Bensons
Great service within the store. Good explanation about different mattresses and bases. I never felt pressurised, and always felt supported. Delivery was on time, the gentlemen who delivered were polite and helpful, and reiterated care of the bed. Thank you for Bensons great service, I will definitely recommend
23 avril 2026
Réponse de Bensons For Beds - Bedford
Thank you for such a wonderful review! 😊 We’re really pleased you felt well supported in store with clear, pressure‑free advice, and that everything ran smoothly through to delivery. It’s great to hear the delivery team were polite, helpful, and took the time to explain how to care for your bed. Thanks so much for recommending Bensons — enjoy your new bed and sweet dreams! 🛏️✨
Very polite and efficient and kept me up to date with the delivery etc
Efficient and kept informed through out
23 avril 2026
Réponse de Bensons For Beds - Bedford
Thank you! 😊 We’re pleased to hear everything was efficient and that you were kept informed throughout. Enjoy your purchase!
Benson for Beds outstanding
From order through to delivery the service was faultless. Have no difficulty recommending.
22 avril 2026
Avis spontané
Réponse de Bensons For Beds - Bedford
Much appreciated—great to hear everything went smoothly from start to finish!
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Oliver w as exceptional member of the…
Oliver w as exceptional member of the Sales Team patient knowledgable and listened.
Whilst we compared other outlets his customer service secured the leader.
23 avril 2026
Réponse de Bensons For Beds - Bedford
That’s brilliant to hear! Oliver clearly made the winning difference ⭐
Thanks again for your support – we truly appreciate it,
Megan | Customer Care Specialist💜
Brilliant service.
From start to finish the whole process was easy and all staff encounters were friendly & personable.
23 avril 2026
Réponse de Bensons For Beds - Bedford
We appreciate your feedback! It's wonderful to know the entire process was easy for you and that our team members were friendly and personable.
Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Bedford
That’s great to hear! Smooth service and good communication are exactly what we aim for. Thanks for your feedback,
Megan | Customer Care Specialist
The customer service was excellent and…
The customer service was excellent and the product was great quality, this the second time we have brought a mattress from Bensons and would highly recommend
19 avril 2026
Réponse de Bensons For Beds - Bedford
Thank you for your lovely feedback. We’re delighted to hear that you received excellent customer service and are pleased with the quality of your mattress. It’s especially appreciated to know that you’ve chosen Bensons again and would highly recommend us — that means a great deal to us.
Thank you for your positive review – Lauryn at Customer Care 💜
Great team at Bedford Branch
Great sales staff in Bedford branch who are both knowledgeable and very professional. Although I had a problem with one of my items the Manager Maz dealt with it as soon as he was made aware of the situation. New mattress is so comfortable and supportive. Both delivery teams were great - especially Stevie and Carlos even though they have strict deadlines to meet. In order to improve the service I would suggest a slightly longer delivery time so that when receiving goods it doesn’t feel as such a rushed experience. Also a direct line to customer services rather than email or live chat. Having said that I would still recommend Bedford Bensons for Beds.
24 mars 2026
Réponse de Bensons For Beds - Bedford
Thank you for your detailed and thoughtful feedback! We’re delighted to hear such positive comments about our Bedford team and that you found them knowledgeable and professional. We truly appreciate your honest suggestions around delivery timings and access to customer services.
Thank you for your positive review - Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Bedford
Thank you for your feedback! We’re really pleased to hear Elizabeth was so helpful — we’ll be sure to pass on your kind words to her.
Thank you for your positive review - Lauryn at Customer Care 💜
A nice bedtime story.
Bensons were totally efficient, friendly and courteous. A pleasure to deal with.
13 avril 2026
Réponse de Bensons For Beds - Bedford
Thank you for your kind feedback! 😊 We’re delighted to hear you found Bensons efficient, friendly, and courteous — a pleasure to deal with indeed,
Megan | Customer Care Specialist💜
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