The staff service was exceptionally good.Every details were explained clearly,was given a chance to explore all the stock available and finally able to choose the best for my family
Établissement
Changer d'établissementUnit 5 St Johns Retail Park, Ropewalk, MK42 0XE Bedford, Bedfordshire, GB
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Lisez les avis des autres
We had a great experience at Bensons For Beds in Bedford. The staff were knowledgeable and friendly, giving us plenty of time to browse without any pressure. Special thanks to Maz, Marcus, Kyan, and D... Voir plus
L'entreprise a répondu
It has been 12 years since we bought a new mattress and had no idea about the benefits of the latest technology involved. The branch manager at the Bedford store, Maz, was extremely knowledgeable and... Voir plus
L'entreprise a répondu
The in store experience was good with time given to let us try out options before we made a choice. Delivery was quite slow but not too bad and we were kept updated about the progress. Delivery itself... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Bedford
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 St Johns Retail Park, Ropewalk, MK42 0XE, Bedford, Bedfordshire, Royaume-Uni
- 1234419486
4,8
Excellent
379 avis
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Réponse de Bensons For Beds - Bedford
Really glad to hear that — our team will love this! Thanks for taking the time to leave this review.
Sleep well,
Megan | Customer Care Specialist💜
Great recommendations- didn’t try to force sale!
I’ve bought my last two beds from you so headed back again.
Met by Maz the store manager, Great service, explained things well for what I needed and very helpful which resulted in me going back and purchasing the bed and other bits.
Thankyou!
6 avril 2026
Réponse de Bensons For Beds - Bedford
Thank you for your continued loyalty! 😊 We’re delighted to hear you chose to come back again and had such a great experience with Maz. It’s fantastic to know the service was helpful and clear, and that everything you needed was taken care of. Thank you—and enjoy your new bed and extras,
Megan | Customer Care Specialist
Cameron and Barry who put delivered and…
Cameron and Barry who put delivered and installed my bed, were friendly respectful and very punctual. Very happy
5 avril 2026
Réponse de Bensons For Beds - Bedford
Thank you for your feedback! 😊 We’re delighted to hear Cameron and Barry were friendly, respectful, and right on time when delivering and installing your bed. It’s great to know you’re very happy with the service—enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Smooth journeyKnowledgeable service in the showroom
Knowledgeable service in the showroom, delivery updates and time slots. Fast and efficient setting up new mattress and removing the old one.
25 mars 2026
Réponse de Bensons For Beds - Bedford
Thank you for the great feedback! 😊 We’re really pleased to hear you received knowledgeable help in the showroom, clear delivery updates, and quick, efficient service on the day. Enjoy your new mattress and sleep well,
Megan | Customer Care Specialist✨
Maz was brilliant as usual
Maz was brilliant as usual. Whole family has bought furniture from him and he has always been supportive
23 mars 2026
Avis spontané
Réponse de Bensons For Beds - Bedford
Thanks for the lovely review! Maz really is a star — always supportive and always looking after the whole family. He’ll be chuffed to know you all keep coming back!
Thanks for choosing us,
Megan at Customer Care
Friendly staff instore and delivery…
Friendly staff instore and delivery team. Professional and courteous, communication was clear and concise throughout our entire experience.
20 mars 2026
Avis spontané
Réponse de Bensons For Beds - Bedford
Thank you so much for giving us 5 stars Diane! We’re really glad to hear both our in‑store team and delivery team were friendly, professional, and courteous. It’s great to know communication was clear and consistent throughout your entire experience. We truly appreciate your feedback,
Megan at Customer Care! 😊✨
Really good team no pressure selling
Really good team no pressure selling - delivery team were awesome
19 mars 2026
Avis spontané
Réponse de Bensons For Beds - Bedford
Thank you so much for giving us 5 stars Vicki! We’re really glad to hear you found the team great with no pressure at all, and that the delivery crew were awesome. We really appreciate your feedback,
Megan at Customer Care! 😊✨
Max was awrsome
Maz was super helpful right from us walking in the door, He left us to look around then when asked he gave us all the info we needed. We ended up purchasing a mattress in stock and he helped arrange same day delivery.
20 mars 2026
Réponse de Bensons For Beds - Bedford
Thanks for the great review Mrs Hunt! Maz sounds like he nailed the perfect balance of giving you space and being super helpful when needed. So glad you found the right mattress — and same‑day delivery is always a win!
Sleep well,
Megan at Customer Care💜
Fabulous sales guy in store
The person we dealt with in-store made our purchase great! Excellent knowledge of all mattresses for sale and was patient in helping us make a decision. We ended up buying 3!!
Will definitely use this company again!
12 mars 2026
Réponse de Bensons For Beds - Bedford
Thank you so much Mr and Mrs Valerio! We’re thrilled to hear that your in‑store experience was so positive. It’s wonderful that our colleague’s knowledge, patience, and support helped you feel confident in your choices — and buying three mattresses is quite the compliment! We truly appreciate your trust and look forward to welcoming you back again in the future,
Megan at Customer Care💤
Unequalled service. Staff were superb from purchase to…
Staff were superb from purchase to installation
14 mars 2026
Réponse de Bensons For Beds - Bedford
Anne Penning,
We appreciate your fantastic review! We are so pleased the staff were superb from your purchase all the way through to installation.
Team Bensons - Jessica
Brilliant from start to finish the…
Brilliant from start to finish the process of buying a mattress was great, the salesman was professional and friendly, the order tracking and emails was very easy to use and finally the delivery was flawless the guys were also friendly and professional got the mattress to the bedroom with no issues, unpacked it, set it up, took the old mattress away job done Perfect!
6 mars 2026
Réponse de Bensons For Beds - Bedford
Debbie Koncewicz,
We're so happy to hear about your brilliant mattress buying experience! It's great that the salesperson was professional and friendly, the order tracking easy to use, and the delivery flawless. We appreciate you sharing your positive feedback about our team's friendly and professional service.
Team Bensons
Prompt and efficient
All items were as ordered and delivered ahead of time by about 10 minutes. All old. Bed parts taken away as planned. Quick clean and efficient.
2 mars 2026
Réponse de Bensons For Beds - Bedford
Peter,
We're happy to hear that your order arrived ahead of schedule and that the old parts removal was quick and efficient. Thank you for your positive feedback!
Team Bensons
Friendly helpful staff .
28 février 2026
Réponse de Bensons For Beds - Bedford
Thank you for your lovely feedback — we’re so pleased to hear you found our staff friendly and helpful.
Megan at Customer Care
Very helpful in store
Very helpful in store . Very tolerant when asked questions about the product.
4 mars 2026
Réponse de Bensons For Beds - Bedford
Mrs Jacklin,
We're so glad to hear that our in-store assistance was helpful and that our team was patient answering your questions about the product.
Team Bensons
Réponse de Bensons For Beds - Bedford
Mr Vee Hon Ip Piang Siong,
We're happy to hear that our service met your needs. Thank you for your feedback.
Team Bensons
Excellent customer service!
The assistant in store was patient and helpful. She asked relevant questions enabling my elderly mum to make an informed choice from the large selection of mattresses on display.
The delivery process was exactly as described. The delivery staff were courteous and friendly
11 février 2026
Avis spontané
Réponse de Bensons For Beds - Bedford
We're glad to hear that our team member was patient and helpful, enabling your mum to make an informed choice. We appreciate that the delivery process and staff met your expectations. Thank you for your positive feedback!
Good experience let down by damage on the bed which we waited 7 weeks for
The in store experience was good with time given to let us try out options before we made a choice. Delivery was quite slow but not too bad and we were kept updated about the progress. Delivery itself was on the day expected and within the timeslot provided. When we opened the boxes to build the bed, the frame was scratched so I phoned the store but as it was Saturday no one could help me until Monday so I now need to see what we can do - obviously lack of quality control checking the items before packing
15 février 2026
Réponse de Bensons For Beds - Bedford
We appreciate you sharing your experience. We're glad the in-store experience and delivery updates met your expectations. We're sorry to hear about the scratch on the bed frame and the difficulty reaching someone on Saturday. We'll look into our quality control process. Please contact us on Monday so we can assist you further.
Stewart - Bensons Team
Can't fault the experience
Can't fault the experience, from the shop to the delivery it was so easy. The delivery guys were so helpful and got the bed in my room around a fairly difficult staircase with ease!
13 février 2026
Réponse de Bensons For Beds - Bedford
We're happy to hear that your experience, from our shop to the delivery, was so easy. It's also great to know our delivery team was helpful navigating the staircase!
Thanks for choosing us—we’re grateful!
Megan at Customer Care
The sales person was excellent
The sales person was excellent, he was professional, knowledgeable and not too pushy.
We spent more than intended due to his excellent approach
4 février 2026
Réponse de Bensons For Beds - Bedford
We appreciate your feedback! We're happy to hear that our sales team member was professional, knowledgeable, and helpful, making your experience excellent.
Thanks again for your support—it means a lot!
Megan at Customer Care
Excellent Customer Service from the Manager…
From the very beginning Mas the Manager at Bedford went above and beyond to assist us .
I can not thank him enough for sorting out our problems and providing us with an excellent outcome .
Thank you Mas .
3 février 2026
Avis spontané
Réponse de Bensons For Beds - Bedford
We're so happy to hear that our Bedford team provided excellent assistance and helped resolve your issues. We appreciate your positive feedback and thank you for sharing your experience!
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