The sales in store , customer service and delivery were all excellent however I was very disappointed in the colour of my divan and headboard as it appeared very different to the showroom . I ordered... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Bilston Road Retail Park, WV2 2PY Wolverhampton, West Midlands, GB
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Raj was great, knowledgeable, and gave us all of the options available. He was really attentive and patient and made the experience calm and enjoyable, being very kind to my young toddler son too - wh... Voir plus
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Spent time with and didn't rush me.Listened to my needs and offered me options to suit my budget.Sales assistant was friendly and knowledgeable and ensured I benefited from the best deal available at... Voir plus
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I dashed in with only half hour till closing. The lady that dealt with me was lovely and didn’t make me feel that I needed to hurry up. Excellent service throughout. The men that delivered were polite... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Bilston Road
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Bilston Road Retail Park, WV2 2PY, Wolverhampton, West Midlands, Royaume-Uni
- 1902455989
4,7
Excellent
258 avis
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Merry hill branch (Dudley) where I…
Merry hill branch (Dudley) where I purchased my mattress were extremely kind and helpful.
17 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Bilston Road
We’re so pleased to hear the team at our branch made your experience kind and helpful! We’ll be sure to share your lovely feedback with them.
Thank you for your positive review Samantha – Lauryn at Customer Care 💜
Very easy quick simple service
Very easy quick simple service, got the bed and mattress we wanted swiftly
14 novembre 2025
Réponse de Bensons For Beds - Bilston Road
We're happy to hear our service was quick and simple for you, and that you swiftly received the bed and mattress you wanted.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan at Customer Care
Réponse de Bensons For Beds - Bilston Road
Thank you for your kind feedback. We're proud to have a team dedicated to providing helpful and attentive service. Your support means a lot,
Megan at Customer Care
In stores customer service
In stores customer service was fantastic as they dealt with my re-order straight away and gave expert advice on mattresses available
30 septembre 2025
Réponse de Bensons For Beds - Bilston Road
We're happy to hear that our in-store team provided fantastic customer service and expert advice when dealing with your re-order and mattress selection.
Thank you for your review – Lauryn at Customer Care 💜
Well commissioned process.
Well commissioned process.
From purchase to delivery.
Delivery was via a third party (P2P) also supplied a great service.
28 septembre 2025
Réponse de Bensons For Beds - Bilston Road
We're happy to hear that your purchase and delivery experience was well-organized. It's great to know the third-party delivery service was also excellent. Thank you for your review – Lauryn at Customer Care 💜
Brilliant experience, buying a bed with very knowledgeable staff
Friendly, experienced staff, who helped us make the right choice for what we were looking for .
3 octobre 2025
Réponse de Bensons For Beds - Bilston Road
Thank you for your lovely feedback! We’re glad our friendly and experienced team could help you find exactly what you needed.
We appreciate your support and hope to assist you again soon!
Best Wishes,
Megan at Customer Care
Réponse de Bensons For Beds - Bilston Road
We appreciate your positive feedback regarding our service and pricing. We're so glad you had a great experience!
Thank you for choosing us,
Megan at Customer Care
Great Service
I recently bought 3 beds from Benson Beds in Wolverhampton(two single and a double) and had a great experience. I was served by Jean, who provided excellent service and advice throughout. She was very helpful and friendly, taking the time to let us try several mattresses to find the perfect fit. Her knowledge and patience made the whole process smooth and enjoyable. I would definitely recommend both the store and Jean to anyone looking for quality beds and great customer service!
12 septembre 2025
Réponse de Bensons For Beds - Bilston Road
We're happy you had a great experience buying your beds from our Wolverhampton store. We appreciate you mentioning the excellent service you received. It's great to hear that our team member's advice, knowledge, and patience made the process smooth and enjoyable. We value your recommendation!
Best Wishes,
Megan at Customer Care
Jean was fantastic
Jean was fantastic. She was so helpful, put us at ease, gave us great advice and understood our requirements.
29 août 2025
Avis spontané
Réponse de Bensons For Beds - Bilston Road
We're happy to hear that our team member was so helpful and understood your needs, putting you at ease with great advice. Thank you for your positive feedback, Megan at Customer Care
Excellent Service Received
The person we dealt with was very patient, explained the options available to us and provided reassurance to my elderly parent that the order was in safe hands.
26 août 2025
Réponse de Bensons For Beds - Bilston Road
We're happy to hear that our team member was patient and helpful in explaining the options. We appreciate you acknowledging their reassurance to your parent. Thanks for your feedback, Megan at Customer Care
Lovely Lisa!!!…
Lisa was very helpful discussing and allowing us to find which sort of mattress would suit our needs.
3 août 2025
Réponse de Bensons For Beds - Bilston Road
Thank you for sharing your positive experience, we're so glad Lisa was able to assist you in finding the perfect mattress for your needs! Our goal is to provide top-notch customer service and we're thrilled to hear that's exactly what you received. We appreciate your business and hope you enjoy your new mattress!
The shop manager at wolverhampton…
The shop manager at wolverhampton store, lisa who served me was really nice, honest,not pushy and very helpful.
She let me try out the bed by lying on it.
25 juillet 2025
Réponse de Bensons For Beds - Bilston Road
Thank you for your kind words about Lisa! We're glad she could make your shopping experience at our Wolverhampton store enjoyable. We strive to provide friendly and helpful service for all our customers. See you again soon, Megan at Customer Care
Wow I've honestly never come across a…
Wow I've honestly never come across a more helpful kind pleasant informative sales person as I did on the bilston rd branch in lisa and samara they went above and beyond and was blown away by them that I brought not one but two beds of hi quality
26 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Bilston Road
Thank you for your kind words! Lisa and Samara are truly shining stars in our team. We're thrilled that they were able to provide you with exceptional service and meet your expectations. We hope you enjoy your new beds and we look forward to seeing you again in the future, Megan at Customer Care
Bought a kingsize mattress from…
Bought a kingsize mattress from wednesbury store was served by a wonderful young lad his name was niall he was very pleasant helpful and knowledgeable about the products highly recommend chat with him regards beds or mattresses
20 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Bilston Road
Thank you so much for your kind words and for choosing to shop with us! We are thrilled to hear that Niall provided such exceptional service and helped you find the perfect mattress. We'll be sure to pass along your praises to him. Thanks for recommending us for all your bedding needs. Sweet dreams on your new kingsize mattress, Megan at Customer Care
Disappointing Experience, Resolved in the End
I ordered a £2,500 Tempur mattress from Bensons for Beds in June with an expected delivery date later that month. Unfortunately, the delivery was cancelled at the last minute — twice — citing "supplier issues", including one time where I had already taken time off work based on their confirmed slot.
While the local store Manager was initially polite, I was offered only a 10% refund for the inconvenience, and when I tried to cancel the order, I was told I'd be charged £300 for a pair of promotional pillows that were originally included for free. Despite being unopened and still in original packaging, the store refused to accept them back due to hygiene policy.
Thankfully, the head office customer service team stepped in. They were excellent throughout — helpful, responsive, and fair. After chasing the branch manager multiple times (it took him two days to action), they confirmed I shouldn’t have been charged and processed a full refund, including the pillows.
While I appreciate how well head office handled the situation, I can’t recommend Bensons based on my experience. Communication was poor at branch level, and the delays were unacceptable for a premium product. A frustrating situation that was only resolved thanks to head office support.
15 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Bilston Road
We sincerely appreciate you taking the time to share your experience with us. We deeply regret the delivery issues and communication problems that you encountered with your order. It is reassuring to know that our head office team was able to effectively resolve the situation for you. Your feedback is incredibly valuable to us which will be fed back as we continually strive to improve our service and enhance our customers' experiences.
Thank you,
Megan at Bensons for Beds Customer Care.
Staff (Jean) was extremely helpful
Staff (Jean) was extremely helpful, pleasant and very professional
18 juillet 2025
Réponse de Bensons For Beds - Bilston Road
Thank you for your kind words about our staff member, Jean! We are thrilled to hear that she provided exceptional service and made your experience with us a positive one. We appreciate your support and look forward to seeing you again soon, Megan at Customer Care
Great made bed (single)
I can’t fault this company at all they were helpful in choosing the right bed for my son and he absolutely loves it. Well made and delivery prompt.
21 mai 2025
Réponse de Bensons For Beds - Bilston Road
Thank you so much for your positive review! We are thrilled to hear that you and your son are happy with your new bed. Our top priority is ensuring customer satisfaction, and we're glad we could help you find the perfect fit. Wishing you and your family many cosy nights ahead, Megan at Customer Care
Our experience was very positive
Our experience was very positive! We were allowed to wander around and try various beds without any pressure ! We were then offered advice and help from a lovely gentleman called AJ.
13 juillet 2025
Réponse de Bensons For Beds - Bilston Road
Thank you for sharing your positive experience with us! We're thrilled to hear that you were able to explore and test our beds without any pressure. Our team, especially AJ, is dedicated to providing helpful advice and assistance to all of our customers. We can't wait to see you again, Megan at Customer Care
Réponse de Bensons For Beds - Bilston Road
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our service and staff. We strive to provide top-notch service to all of our customers. Your satisfaction is our priority. Thank you for choosing us, Megan at Customer Care
Good staff.Courteous and knowledgeable…
Good staff.Courteous and knowledgeable and very helpful.Received a good service.
3 juin 2025
Réponse de Bensons For Beds - Bilston Road
We appreciate your feedback! We're glad you received good service from our courteous, knowledgeable, and helpful staff. Thank you for your support, Megan at Customer Care
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