Friendly and informative staff especially Dhruv Joshi (hope that is correct). Looking forward to receiving our .mattress for a good night's sleep. I shall be purchasing a couple of pillows off them... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 8b Meteor Centre, Mansfield Road, DE21 4SY Derby, Derbyshire, GB
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Lisez les avis des autres
Really pleased with Bensons for beds delivery team. We had a phone call to say that they were on their way. They were polite and helpful and left my bedroom spotless. All packaging was removed.... Voir plus
The salesman was very informative and friendly. I was dreading going but I enjoyed myself in the end and that’s something I thought I would ever say 🙄
As my bed was delivered on a Friday, I had to wait for Monday for the team to pick up the email from customer services about the missing parts. It would have been nice to have assembly instructions a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Derby Meteor332
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 8b Meteor Centre, Mansfield Road, DE21 4SY, Derby, Derbyshire, Royaume-Uni
- 1332835400
4,8
Excellent
447 avis
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Réponse de Bensons For Beds - Derby Meteor332
We appreciate you sharing! We are so happy you found our company and service excellent. Thank you for your support.
- Jessica at Team Bensons
Excellent help
Excellent help, service and advice given in the shop.
Excellent communication re delivery.
When the bed arrived one of the delivery guys noticed a tiny fault in the headboard. He fitted it anyway and ordered a replacement one for us. Great service.
13 février 2026
Réponse de Bensons For Beds - Derby Meteor332
We're happy to hear about the excellent help and advice you received in our shop. We appreciate that our communication regarding delivery was helpful and that our delivery team went above and beyond. Thank you for your positive feedback,
Megan at Customer Care
We've had a great experience with Benson for Beds
We've had a great experience with Benson for Beds! We bought our bed in the Derby store served by the store manager Jai and had excellent help and advice. We were kept fully informed on the delivery of the bed and it was delivered on time as promised. The delivery guys were extremely courteous and helpful. We needed to contact customer services and again had brilliant treatment. Five star service thank you
8 janvier 2026
Réponse de Bensons For Beds - Derby Meteor332
We're happy to hear about the excellent help and advice you received in our Derby store and that you were kept informed about your bed delivery. It's great to know our delivery team was courteous and helpful, and that our customer service was brilliant. Thank you for your five-star feedback!
Helpful unrushed service.
Aman was very helpful, spent a lot of time with us testing out different mattresses and she was very knowledgeable.
1 février 2026
Réponse de Bensons For Beds - Derby Meteor332
We're happy to hear that our employee was very helpful and knowledgeable, spending a lot of time with you testing out different mattresses!
Very helpful sales assistant
Very helpful sales assistant. Tried out the bed to assess best mattress type depending on how we slept etc and then showed a range of mattresses that would be suitable. Great service.
30 janvier 2026
Réponse de Bensons For Beds - Derby Meteor332
We're so glad to hear that our sales assistant was helpful in finding the best mattress for you. It's great to know you received great service from our team. Thank you!
Very good experience
Very good experience. Salesman was excellent giving all answers to questions. Delivered on time , phone call 30 mins before delivery. Delivery men were extremely helpful taking bed upstairs and quickly assembled.
26 janvier 2026
Réponse de Bensons For Beds - Derby Meteor332
We're happy to hear you had a very good experience! It's great to know the salesperson answered all your questions and that the delivery was on time with helpful assembly. Thank you,
Megan at Customer Care
Excellent Staff
Jai was a great help when we visited the store. He explained our options when we told him our needs and we came away very satisfied with the whole experience.
26 janvier 2026
Réponse de Bensons For Beds - Derby Meteor332
We're happy to hear that the advisor was a great help and explained your options clearly. We appreciate you sharing your positive experience with us,
We’d love to serve you again in the future.
Megan at Customer Care
The service in store was excellent very…
The service in store was excellent very knowledgeable, polite, and patient
2 janvier 2026
Réponse de Bensons For Beds - Derby Meteor332
We appreciate your feedback and are happy to hear that you found our in-store service knowledgeable, polite, and patient!
Lady at the store was very friendly and…
Lady at the store was very friendly and helpful with advising us on the best type of mattress
18 janvier 2026
Réponse de Bensons For Beds - Derby Meteor332
We're delighted to hear that our team member was friendly and provided helpful advice on selecting the best mattress for you.
Good sales assistants and delivery.
The assistant in store (Duruv) was very knowledgeable and helpful. Showed me the best beds for my hips and allowed me to take my time testing them.
When the mattress was delivered, they were efficient and careful.
16 janvier 2026
Réponse de Bensons For Beds - Derby Meteor332
We're so happy to hear that the assistant was knowledgeable and helpful in showing you the best beds for your hips! We're also glad the delivery was efficient and careful. Thank you for your positive feedback.
Good experience buying delivered on…
Good experience buying delivered on time put in room of choice but wished we had had the building help the drawers and bedside tables were fine but the wardrobe was a nightmare to build
16 janvier 2026
Réponse de Bensons For Beds - Derby Meteor332
We're happy to hear that your delivery was on time and placed in your room of choice. We appreciate your feedback and will review the wardrobe construction challenges you experienced.
The staff in the shop were very…
The staff in the shop were very friendly and explained the differences in the mattress options. The discount post the Christmas period was also welcome
12 janvier 2026
Réponse de Bensons For Beds - Derby Meteor332
We’re so glad you found our team friendly and informative – and that the post-Christmas discount was a bonus! 💜 Thank you for your positive review - Lauryn at Customer Care
Very helpful and honest staff
Very helpful and honest staff . No pushy sales speel . Took the time to listen and very informative about their products.
30 décembre 2025
Réponse de Bensons For Beds - Derby Meteor332
We’re so glad you found our team helpful, honest, and informative without any pressure – that’s exactly what we aim for!
See you next time! Megan at Customer Care 😊
Great experience from start to end
Great experience from start to end. I know what I wanted to purchase and with the current offers, Aman made this easy with her knowledge and experience. Definitely recommended, better shopping experience from a competitor in the same complex!
27 décembre 2025
Réponse de Bensons For Beds - Derby Meteor332
Fantastic feedback Mr Singh ! We’re thrilled Aman made your shopping experience smooth and enjoyable. Great to hear we stood out from the competition—thank you for recommending us!
Sleep well,
Megan at Customer Care
Excellent customer service from…
Excellent customer service from Amanpreet at your derby meteor store, no pressure sales, very knowledgeable, nothing was too much trouble, explained everything in detail, great selection, very impressed, definitely recommend, just waiting for my new bed to arrive 😀
29 décembre 2025
Réponse de Bensons For Beds - Derby Meteor332
We’re so glad Amanpreet gave you such knowledgeable, no-pressure service and made everything easy – that’s fantastic to hear! Thank you for your positive review – Lauryn at Customer Care 💜
Great service
The staff was so helpful, providing me with the nessessary information in order for me to make the right decision of the items I was purchasing.
28 décembre 2025
Réponse de Bensons For Beds - Derby Meteor332
We appreciate you taking the time to share your positive experience with our staff; we're so glad they were helpful in guiding your purchasing decision! Thank you for your positive review – Lauryn at Customer Care 💜
Great service guys
Approached with a huge welcome and a massive smile it would have been difficult not to have gotten on with the salesman, very knowledgeable and totally open and honest he helped me make my decision super easy. Everything was chosen and ordered very quick and efficiently and I was informed of every step of how and when things happen from here on.
I would highly recommend Bensons to anybody looking to purchase a new bed or mattress, superb service thanks guys 👍
29 décembre 2025
Réponse de Bensons For Beds - Derby Meteor332
We're happy to hear that our team made your decision super easy with their knowledge and honesty. It's great that everything was ordered quickly and efficiently, and that you were kept informed. Thank you for your positive review – Lauryn at Customer Care 💜
From when we walked in and until we…
From when we walked in and until we left we were treated brilliant. Shown plenty of beds and encouraged to try them which for me was again brilliant.
2 décembre 2025
Réponse de Bensons For Beds - Derby Meteor332
We love hearing this! Our team aims to make every visit relaxed and helpful, and we’re thrilled you found the perfect bed. 💜 Thank you for your positive review – Lauryn at Customer Care.
Friendly and helpful salesman
Friendly and helpful salesman, no pressure to buy and this made it a good experience in making our decision on which mattress to buy.
13 décembre 2025
Réponse de Bensons For Beds - Derby Meteor332
Thank you for your feedback! We’re so glad our salesperson made the experience stress-free and helped you choose the right mattress without any pressure.
Best Wishes,
Megan at Customer Care
Absolutely disgusting service
Absolutely disgusting service
Charged me £700
Damaged my staircase
Avoid at all costs
Manager of the store very good
Head office had no empathy
22 juin 2025
Réponse de Bensons For Beds - Derby Meteor332
We regret the issues you faced, especially the damage and cancellations charges applied after your order did not fit. I'm glad we came to a resolution for the damages made and the issue resolved.
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