Bensons For Beds - Doncaster706 Avis 

2nd time purchasing a bed from this store, nice relaxed atmosphere and excellent customer service from Dale, so friendly and knowledgeable, helped my son try out different mattresses and choose his new bed, I highly recommend thankyou

The delivery service was amazing ; I was kept up to date as to timings and the team were quick, careful and efficient in delivering the goods to the correct room.

The service I received from Dale was more than exceptional. I was very happy with how he took the time to explain everything step by step.

Dale was very helpful and gave us all the best information

Very attentive staff members, always around to help and provide you with amazing customer service to help us find exactly what we were looking for.

The salesman was very helpful and really took his time in giving us good advice on what would be the right mattress for us.

My new bed was delivered to my house last Friday, and I’m very pleased with it. We’ve been sleeping on it for a few nights now, and it’s extremely soft and comfortable. The medium mattress suits us much better than an extra firm one.

The delivery team was very friendly and helpful throughout the process, making the experience smooth and stress-free.

The assembly service was also excellent. The team worked efficiently, ensured everything was properly set up, and left the area clean and tidy.

Overall, I had a very positive experience with Bensons for Beds. From delivery to assembly and product quality, everything met my expectations. I would happily recommend them to others and would consider purchasing from them again in the future.

Fantastic service from start to finish, Bensons for Beds was absolutely brilliant. Thank you.

The sale person (Manager) was good at his job and was so knowledgeable about the products. Well worth a visits, did not feel pressured into buying.

Great service from the Salesman Dale, he gave great advice and explained fully all options. Top bloke

Showroom sleep expert Rob was great. He showed us a variety of different beds - which we tested at length.
A positive experience all round with multiple emails throughout the process, including a phone call half an hour before delivery.

The staff where very helpful and friendly and nothing was too much trouble to explain to you.

The purchase was a non pressurised sale with advice given when requested the delivery was given a 2 hour window which was met perfect would recommend

Dale was amazing! Patient and very knowledgeable

Exceptional advice and help from Gail, who took me through the process of purchasing a new single bed frame, mattrass and selecting a matching headboard along with a delivery date.

We have recently purchased a new mattress from Bensons beds and had a positive experience from the start. We visited our local store on Archer Road , Sheffield where the staff gave us some useful information regarding the product we were interested in and in which store we could try it out.
We visited the Doncaster site and Amanda there was both professional and friendly, no push sales just really helpful. We were really impressed. The follow up service by text and email is very effective and the delivery service was excellent. They came exactly when they said they would and take the order to the room of your choice. After following the instructions to let the mattress rise over a number of hours we slept on it last night and are really pleased , very comfortable and supportive. Thank you

From start to finish the man in the sop was amazing then the two guys who fit the bed went above and beyond to make it right .and the bed is amazing

Everything was delivered on time. The delivery drivers were polite and respectful.

great customer service and attended to by knowledgeable and friendly caring people making a comfortable pleasant experience

We purchased a bed, and paid extra for it to be built.
The bed arrived on time and we was looking forward to this been the last thing to complete the room.
However during Bensons building the bed, the team were not careful and managed to cause damage to the ceiling, the side of a wardrobe and slashed and marked the wallpaper to one wall. So upon them leaving I immediately called the installers and they advised to liaise with customer service in order to make a claim for damages. So I did exactly that I took photos of the damage and prepared a pack detailing all the damaged caused during the install to the bedroom. I liaised with Bensons live chat and via email. I sent the photo pack a total of 4 times as one minute they said they had it on file then the next they said they didn’t. They then reviewed the photos and advised we could submit a claim for damages which we did in November 2025. They advised that I needed to get a quote for redecorating the room, which I arranged and sent to them. Subsequently they advised that the would honour the claim and pay for the work to be carried out. I received written confirmation to that effect. They advised that I would have a refund in 7 days and I received an email stating it would be processed. Seven days passed still no refund…no refund received. So I got in contact again, they advised that they may have got a digit wrong when they tried to process the payment. So I confirmed the account details and they advised it would be processed again and another email confirmation was received, December still no refund so contacted them again as still refund received. Again they advised it would be processed. I advised the decorator was booked and I needed to pay him. Start of January 2026 contacted them again, they said that I needed to send supporting photographs and a quote for the work I advised that I had and again bensons said the refund would be processed in 7days, again this was also confirmed in writing by them. Then I received an email from customer services stating I had to send photographic evidence and a quote to which I replied stating that this had all been sent the photos were sent 4 times and you had confirmed previously receipt of them, I even gave them the girls name who said they were all on file. To this date I haven’t received a reply to this email.so yet again last week I got in contact with customer services again. To advise that the none receipt of the refund had been going on for months as it’s now January and I still haven’t been refunded despite it been promised numerous times. I was advised that they need a quote for the works, but this time I was livid!!!!I explained that this was sent via live chat back in November and still visible on the live chat record. I requested to speak with a manager but instead the person who I was dealing with said they had spoken to a manager and they advised that they would fast track the refund payment and it would be with me in 3 days.. SURPRISE SURPRISE NO PAYMENT RECEIVED.
I am fuming!!!! Just not good enough I want to speak to a manger!!!! Getting a new bed surely shouldnt be so difficult. You order a bed it arrives done. No start emptying the room, have it redecorated again and then put everything back in the room. Then chase for months for them to pay you back for the damage they caused to your home.