The staff were very helpful in store. I had no problems with my order despite having to change the date of delivery of the bed I wanted. The delivery of the bed was straightforward.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7b Cuckoo Bridge Retail Park, DG2 9BF Dumfries, Dumfriesshire, GB
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Lisez les avis des autres
We visited the shop a few weeks ago and the sales assistant was very attentive, but also let us get on with trying different mattresses without hovering over us in what is already a slightly odd shop... Voir plus
Staff in the shop were very knowledgeable and didn’t rush us in to picking what we wanted gave us plenty of time to decide. Delivery was great had a nominated day and phoned 2 hours before to confirm... Voir plus
Bed was delivered but not built as expected. Not sure where that went wrong. Pretty sure I asked for a build. Delivery people not particularly helpful though they had had a rough start to the day (fla... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Dumfries686
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 7b Cuckoo Bridge Retail Park, DG2 9BF, Dumfries, Dumfriesshire, Royaume-Uni
- 1387214381
4,8
Excellent
187 avis
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easy and pleasant experience
This was an easy and pleasant experience from our first reconnoiter visit to the store all the way to the delivery and assembly , staff were polite and helpful, happy to answer any questions we had utilising their excellent product knowledge.
19 mars 2026
Réponse de Bensons For Beds - Dumfries686
Thanks for the lovely review Derrick! So glad everything was smooth from your first visit right through to delivery and assembly. Our team love helping out and sharing their know‑how — happy it made the whole experience pleasant and easy,
Megan at Customer Care💜
Very helpful in shop
7 mars 2026
Réponse de Bensons For Beds - Dumfries686
MM,
We appreciate your positive feedback! We are so happy to hear that you found our team helpful during your visit to our shop.
Team Bensons
Excellent experience
The shop was clean, bright and the presentation of products was good. With a good variety of choice to try.
The sales person (Kristi) was excellent. She was very professional but friendly. She was also very knowledgable and able to answer all our questions.
19 février 2026
Réponse de Bensons For Beds - Dumfries686
Thank you for your lovely feedback! We’re delighted to hear that you found the store clean, bright, and well‑presented with plenty of choice to explore. It’s wonderful to know Kristi provided excellent service — professional, friendly, and knowledgeable, answering all your questions with confidence. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Réponse de Bensons For Beds - Dumfries686
We appreciate you sharing your wonderful experience! We're so glad you enjoyed our fantastic bed, service, and delivery.
Stewart - Team Bensons
Excellent service
The staff in the shop were very knowledgeable about their products and services, and from buying the mattress to it getting delivered, the communication and accuracy I received was perfect, would highly recommend.
30 janvier 2026
Réponse de Bensons For Beds - Dumfries686
Thank you so much for your lovely feedback Jill! 😊 We’re thrilled to hear our in‑store team were so knowledgeable and that communication stayed clear and accurate right through to delivery. We really appreciate the recommendation,
Megan at Customer Care
Went to look for a mattress and didn’t…
Went to look for a mattress and didn’t really know which one to choose. The staff were very informative and guided us to a suitable mattress for our needs and budget. No pressure to purchase a more expensive one, we were shown an expensive one which we stated that we didn’t want to spend that amount. Staff very friendly and nice. Very pleased with the service.
17 janvier 2026
Réponse de Bensons For Beds - Dumfries686
We're happy to hear the staff were informative and guided you to a suitable mattress for your needs and budget. We appreciate that there was no pressure to purchase a more expensive one and that you were very pleased with the service.
A Big Thankyou
From the
Minute that I walked into the store at Dumfries to now the experience has been exceptional. Good service, excellent delivery, and furthermore a truly comfortable sleep!!!! Just what I was needing. Thankyou Bensons
12 janvier 2026
Réponse de Bensons For Beds - Dumfries686
We’re so happy to hear your experience from start to finish was exceptional – and that you’re loving your comfy sleep! 💜 Thank you for your positive review - Lauryn at Customer Care
Great service price right manager…
Great service price right manager excellent would buy from them again
12 janvier 2026
Réponse de Bensons For Beds - Dumfries686
Thank you for the great feedback Mr Hibbert! We’re delighted to hear you were happy with the service, pricing, and support from the manager. We’d love to welcome you back again in the future,
Megan at Customer Care
Our second time of buying from Bensons…
Our second time of buying from Bensons and as the 1st time we wouldn't go anywhere else. Quality along with politeness and civility. And indeed what a lovely selection to choose from. My wife and I were delighted
David L Lilley
15 décembre 2025
Réponse de Bensons For Beds - Dumfries686
We're happy to hear that you were delighted with the quality and selection during your repeat purchase. It's great to know our service met your expectations again. Thank you for your kind words!
Thank you, Team Bensons - Jess
Réponse de Bensons For Beds - Dumfries686
We appreciate your positive feedback and are happy to hear that our staff got you what you needed during your visit with us.
– Thank you, Jess- Team Bensons
Repeat Customer
I’ve felt with you before and very satisfied with the product I bought and the staff I felt with so no. Need to go elsewhere.
27 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Dumfries686
We're happy to hear that you were satisfied with your previous purchase and our staff! We appreciate you taking the time to share your positive experience,
Megan at Customer Care!
A first class transaction
30 octobre 2025
Réponse de Bensons For Beds - Dumfries686
We're happy to hear that you had such a wonderful experience. Thank you for your positive feedback; it means a lot to us,
Megan
Customer Care Team
Very helpful friendly staff
Very helpful friendly staff. Even though it was close to closing time we did not feel rushed, we where given time to browse, also discuss our options before making final decision.
7 septembre 2025
Réponse de Bensons For Beds - Dumfries686
We appreciate you mentioning our helpful staff! We're happy to hear that you felt comfortable browsing and discussing your choices, even near closing time. Thank you for your feedback, Megan at Customer Care
Kevan was very helpful and considerate…
Kevan was very helpful and considerate making the whole transaction enjoyable
31 août 2025
Réponse de Bensons For Beds - Dumfries686
We're happy to hear that the transaction was enjoyable, and we appreciate you pointing out the helpful and considerate service you received. Thank you, Megan at Customer Care
Honest and knowledgeable
Tracey approached us, but we said we're just in for a idea of prices. She wasn't pushy, but stuck with us to show us different examples of mattress firmness and styles, and explained the finance options to us. She was great with our toddler too who is on the "wild side". We left, and after doing some quick sums at home we returned and bought our preferred mattress straight away. She was very friendly and for only being in her role for 5 weeks, was very informative.
17 août 2025
Avis spontané
Réponse de Bensons For Beds - Dumfries686
We're happy to hear that you had a positive experience! It's great to know the assistance provided was helpful, especially with your toddler. We appreciate you taking the time to share your feedback, Megan at Customer Care
Took time to get the correct beds for…
Took time to get the correct beds for my Husband and I as he is wheelchair bound.
Great staff
12 août 2025
Réponse de Bensons For Beds - Dumfries686
Thank you for the positive feedback! We are happy to hear that our dedicated staff were able to assist you and your husband in finding the perfect beds. We strive to provide excellent service to all of our customers. Thank you for choosing us, Megan at Customer Care
Very helpfull and patient sales staff…
Very helpfull and patient sales staff at Dumfries branch
24 juillet 2025
Réponse de Bensons For Beds - Dumfries686
Thank you for your kind words! Our sales staff at the Dumfries branch takes pride in providing helpful and patient service to all of our customers. We are happy to hear you had a positive experience with us, Megan at Customer Care
Purchase of Sealy mattress
We were shown a variety of mattresses, no pressure selling. Shown the construction of the mattress. Opted for a Sealy. Very happy with purchase
9 juillet 2025
Réponse de Bensons For Beds - Dumfries686
Thank you for choosing us and trusting our expertise. We're thrilled you found the perfect mattress for you without feeling any pressure. Enjoy your new Sealy and sleep well, Megan at Customer Care
Réponse de Bensons For Beds - Dumfries686
Thank you so much for your review! We are thrilled to hear that our team provided you with a great experience and zero pressure. We hope to see you again soon, Megan at Customer Care
Kristi the sales person was very…
Kristi the sales person was very helpful and knowledgeable. She was very patient with us and told us to take as long as we needed.
1 juillet 2025
Réponse de Bensons For Beds - Dumfries686
Thank you for your kind words! We're so happy to hear that Kristi provided excellent service and made your shopping experience enjoyable. We'll be sure to pass along your compliments to her. Thank you for choosing us,
Megan at Customer Care
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