Bensons For Beds - Dumfries686 Avis 

The girl was extremely helpful and guided us to what we required

Friendly service, accurate information about my chosen mattress, although I was unable to visit the store personally, and appreciation of order.

Helpful, friendly staff.

Big range of attractive stock. Charlie knowledgeable and, whilst keen to show me what was available, wasn’t pushy. My choices & subsequent order were checked carefully & dealt with efficiently & some discount offered. Recommended.

Staff in the shop were very helpful. Didn't rush us insisted we try all the mattresses nothing was a bother.
Delivery guys brilliant Willie and Ally very respectful to my property took good care when bringing bed in.
All on all a good experience

The assistant was very helpful, informative and patient with my husband, myself and physically disabled daughter in selecting the new mattress that was just right for her.

Staff member was very helpful in helping us select a suitable mattress

Bought a bed frame and mattress in Dumfries store on 30/07/2023 for £1302.48. Was offered a delivery date of 2-3 weeks. Agreed on delivery of 4 weeks to coincide with my move in date to new home.
Received an email on 18/08/2023 to say it was delayed until 03/10/2023. Fine, things happen, so have been sleeping on the sofa until today (03/10/2023). Phoned up Benson's for Beds this morning to ask for my delivery window timeframe only to be told there has been another delay until November at the earliest. Absolutely no communication about this until I phoned them. I had taken a day off work so I could be at the house to receive the bed. Got a very half hearted apology that they were sorry that I hadn't been notified of the delay and their response to what I should do was to order another bed frame from them. Just a shocking experience in terms of customer service.
Asked for a full refund and the gentleman stated that since I bought it in store I would need to get a refund from the store itself and he couldn't do it. So now I need to wait until the store is open to get my refund. Will definitely be buying elsewhere.
The icing on the cake is that if you go online and look at the bed frame that I ordered (Imogen) it currently states delivery of 3-4 weeks. So they are lying on their website as well about delivery time frames.

Guys were very helpful, friendly and seemed to understand my needs.

Great experience buying my new bed the lady serving us was very professional ,helped us get the best deal on the bed we picked and also had a good laugh at the same time which made picking our new bed even easier . Thank you Kirsti from the Dumfries store 👍

Friendly, helpful and knowledgeable sales staff

Very efficient service

Knowledgable, helpful and friendly staff. Asked pertinent questions to gain type of mattress required and gave an overview of each one we were interested in. Took their time explaining each mattress. Didn’t feel pressured or rushed.
Would recommend

Friendly helpful and informative staff who took the time to make sure we got the best bed for us. The sleep pro technology was also very helpful.

Customer service was excellent, the staff member was patient and explained all I needed to know about my purchase.