Bensons For Beds - Erdington Avis 

Local, required bed in the showroom and delivery arrangements to fit in with my requirements

Amazing customer service by sales person Josh, very friendly well mannered good discussion on what kind of mattress will be suitable for me due to several health. Overall fantastic experience and yes I would recommend to family and friends.

Sales person was extremely helpful. Asked us loads of questions then guided us to where he thought we needed to go without being pushy

Knowledgeable staff were very helpful with no hard selling.

Wasn’t offered assembly when bought bed
When delivered they left it in room and went
Tried to assemble myself and hurt my back
Called bensons who said they couldn’t help
Explained I would have paid if I knew
Spending 3k on a bed then being left to struggle is unacceptable

Ryan The store representative was very informative and explained various options and answered our questions.the mattress was diverted a week later the delivery team ( Emilian and Daniel ) kept us informed primer to there arrival, they were very polite and respected the property with every care

I recently ordered from Bensons for Beds and found the delivery service to be well‑organised and straightforward. The team provided clear communication ahead of the delivery, including time‑slot updates that made planning easy. The drivers were polite, handled the items with care, and ensured everything was placed exactly where needed. Overall, a smooth and reliable experience that made the process stress‑free.

Delivered on the day at the time stated therefore good experience.

Received great service from in store from Josh at the Erdington branch.

My bed is an ottoman…The Sudbury…lovely bed… although managed to open easily in store (a lot thinner mattress) I do struggle to get my hands in easily to lift it. It should be mentioned to customers that a thicker mattress will make it harder to find the very short straps. So perhaps longer straps would change this! Once straps are located (and scuffing back of hands each time) it’s easy to lift.

I also think £150 for delivery and to assemble the bed is a little steep! That was nearly half as much as the bed cost itself.

Yes…I did get it in the sale with a good price, but it kind of negates the saving when paying a lot for delivery and assembly.

But I do love the bed and would have given it 3.5 stars if possible. But sales guy and delivery people were lovely so 4 stars goes to them, plus I do love my bed apart from the above issues. Thank you ☺️

Staff friendly but helpful- no pressure given, everything explained well

My wife and I visited the store at The Ravenside Retail Park in Erdington. The store had customers looking around and being helped by staff. We were approached by a team member and discussed what we were looking for, and was shown multiple options. Beverly was extremely helpful, the Sealy mattress has now arrived and is perfect.

Good from beginning to end

Great service & very knowledgable about the productd

Ryan who worked there was very knowledgeable about everything,, our experience was brilliant,, and was easy to pick the perfect mattress, the delivery driver was lovely and pleasant

Good selection of beds and price ranges. Sales assistant was very helpful without being pushy.

Ryan was very helpful at the Birmingham Erdington store.
All questions were answered satisfactory.

Very helpful staff who were not pushy. Ryan was professional in helping us choose the right mattress for us.

The whole experience from start to finish was faultless. Great service and knowledgeable sales person in store for both visits. Delivery, communications after buying and product was perfect too.

Josh was excellent! Very smooth process, and efficient service. He explained everything in detail and answered all the questions well.