Excellent customer service. Felt treated as a person not a sales opportunity. I did however think it wrong that a store cannot sell an item that can be found online with the company. Its all one comp... Voir plus
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Établissement
Changer d'établissementUnit 3 Retail World, Team Valley, NE11 0BD Gateshead, Tyne And Wear, GB
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Lisez les avis des autres
We bought a bed last year and have found it to be very comfortable so much so that we have bought the same bed and mattress in double size for one of our spare rooms. We dealt with Louise again and s... Voir plus
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I wanted a headboard for my room couldnt decide on one the sales assistant. took me around the shop at team valley retail world i described what i was looking for i got it within 10mins deciding the b... Voir plus
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Assistant in the shop was so helpful which made the process of buying our mattress so easy. Delivery slightly early but I was called to make sure it wasn’t a problem. Delivery went spot on and the... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Gateshead150
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 3 Retail World, Team Valley, NE11 0BD, Gateshead, Tyne And Wear, Royaume-Uni
- 1914879636
4,8
Excellent
468 avis
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Réponse de Bensons For Beds - Gateshead150
We appreciate you sharing your experience! We're happy to hear that our team member was helpful and knowledgeable and that you had a great experience with us.
Thank you,
Lauryn at Customer Care.
Bought a bed and no hassle at all no…
Bought a bed and no hassle at all no pushy sales man and so helpful.
17 septembre 2025
Réponse de Bensons For Beds - Gateshead150
We're happy to hear that you had such a positive experience purchasing a bed. Thank you for your kind words; we appreciate your feedback!
Thank you,
Lauryn at Customer Care.
We buy all our beds and have done for…
We buy all our beds and have done for years from Bensons the service is always good it’s why we go back
7 septembre 2025
Réponse de Bensons For Beds - Gateshead150
We're happy to hear that you've consistently received good service from us over the years. Thank you for your continued patronage; it means a lot to us.
Take care,
Megan at Customer Care
Very helpful staff
Very helpful staff who were friendly and explained everything I needed to make my purchase.
21 août 2025
Réponse de Bensons For Beds - Gateshead150
We appreciate you taking the time to share your experience. We are happy to hear that our staff was friendly and helpful in explaining your purchase!
Thank you, Megan at Customer Care
Great in store staff & delivery
Great in store staff, both face to face & via phone. Martin & Paul are extremely helpful.
Delivery team are top!
Love the Sofa Bed Seat.
24 juillet 2025
Réponse de Bensons For Beds - Gateshead150
We appreciate you sharing your positive experience! We're so glad our in-store staff and delivery team provided excellent service and that you love the sofa bed seat.
Take care,
Megan at Customer care
Was left to look around the shop and…
Was left to look around the shop and not hurried into making a decision but was given lots of advice on buying a mattress. My questions were answered by Andrew, he was very knowledgeable.
22 août 2025
Réponse de Bensons For Beds - Gateshead150
Thank you for taking the time to leave us a review! We're so glad that Andrew was able to provide you with great service and helpful advice while you shopped. We believe in giving our customers the time and space to make the right decision. We appreciate your business and hope you enjoy your new mattress!
Nothing was a problem
From walking in the door a warm welcome from the staff they were polite, friendly and helpful. Allowed me to browse at my own pace but I was also able to ask any questions I had about different products. Very knowledgeable helpful men.
16 août 2025
Réponse de Bensons For Beds - Gateshead150
We appreciate your kind words! We're happy to hear that our team made you feel welcome and provided helpful assistance while allowing you to explore our products at your own pace. We are glad you enjoyed your experience with us. Take care, Megan at Customer Care
The best bed with bensons
Had a lovely experience with louise from metrocentre. She help my son choose a mattress that suited his needs. He has had the mattress a few days now and has made a massive difference to his sleep and ours. I found the price very good and competitive
22 juillet 2025
Réponse de Bensons For Beds - Gateshead150
Thank you for your kind words! We are thrilled to hear that Louise was able to help your son find the perfect mattress. A good night's sleep is so important, and we are happy to have made a positive impact. Glad to hear the price was also competitive. Thank you for choosing us at the Metrocentre, Megan at Customer Care
Woman that we dealt with was great ,
Woman that we dealt with was great ,, really helpful
3 juillet 2025
Réponse de Bensons For Beds - Gateshead150
Thank you for leaving us this kind review! We're thrilled to hear that our team member was able to assist you and provide exceptional service. We hope to see you again in the future, Megan at Customer Care
Andrew talked us through the various…
Andrew talked us through the various beds and advised us at to which one suited us best without being pushy.
28 juin 2025
Réponse de Bensons For Beds - Gateshead150
Thank you for taking the time to share your experience with us, we're thrilled to hear that Andrew was able to assist you in finding the perfect bed for you without being pushy. We value your trust in our business and hope to see you again in the future,
Megan at Customer Care
Easy bed buying experience - Gateshead - Peter
The best experience - no sales push! A friendly welcome and help when you need it! We were greeted by 3 members of staff when walking into the Gateshead store and given a little bit of help on how the beds are labelled. Peter the manager of the store then had a little chat with us and left us to have a look around. We had been to a pushy store prior and the experience here was night and day better. So much so that we ended up buying 2 beds on the day. The communication after the sale has been really good and overall it was a ten out ten experience for us. Thanks to Peter and his excellent customer service!
31 mai 2025
Réponse de Bensons For Beds - Gateshead150
We're happy to hear that you had such a positive experience in our store. It's great to know that our team made you feel welcome and provided helpful, pressure-free assistance. We appreciate your feedback and are delighted you found the perfect beds!
Sleep well, Megan at Customer Care
Réponse de Bensons For Beds - Gateshead150
Thank you for the great review! We pride ourselves on having knowledgeable staff like Martin who go above and beyond for our customers. It's our pleasure to provide excellent service. Thanks again!
Bed and headboard
Andrew was very friendly and helpful when choosing our bed he is a great asset to your company
Ann Brown
10 mai 2025
Réponse de Bensons For Beds - Gateshead150
Thank you so much for your kind words, Ann! We are thrilled to hear that Andrew provided excellent service during your bed selection process. We are lucky to have him on our team and will be sure to pass along your compliments. We hope you are enjoying your new bed!
Excellent staff
10 mai 2025
Réponse de Bensons For Beds - Gateshead150
Thank you for the glowing review! Our dedicated staff takes pride in providing exceptional service to our customers. We appreciate your kind words and look forward to serving you again soon!
Karen the shop assistant very good at…
Karen the shop assistant very good at her job,very patient with us whilst choosing our mattress,not was a bother to her
24 avril 2025
Réponse de Bensons For Beds - Gateshead150
Thank you for your kind words, we're thrilled to hear about your positive experience with Karen. Our team takes pride in providing exceptional service to our customers. We look forward to seeing you again soon! 😊
Sleep well, Team Bensons💜
Réponse de Bensons For Beds - Gateshead150
Thank you so much for the kind words! We strive to provide excellent and personable service to all of our customers. We appreciate your business and hope to assist you again in the future. Sleep well, Team Bensons💜
Will not use this company again!
In store service was great when ordering items, no issue with staff member who initially served us. However once they had our money, it was a different story. Failed to deliver as promised with delay of two weeks, leaving my 80 year old mother with no bed or mattress to sleep on. It was explained on day of ordering she was homeless following a fire and needed bed urgently. When bed delivery got cancelled last minute, the online chat team told me to go in store and get a temporary bed but I went into store and was told no such service available. Despite formal complaint being made no explanation given to date about why “the mattress did not arrive on the container.” Was contacted by a Bensons for Beds rep last week who said it could be a human error which they would not be at liberty to divulge.
29 mars 2025
Réponse de Bensons For Beds - Gateshead150
I am deeply sorry for the inconvenience and frustration this has caused. We understand the urgency of this situation and apologise for the delay in delivery. We are committed to resolving this issue and ensuring a satisfactory outcome for you. Thank you for your review,
Team Bensons.
A cheerful helpful assistant who did…
A cheerful helpful assistant who did not push me into anything. Good experience altogether
19 avril 2025
Réponse de Bensons For Beds - Gateshead150
Thank you for your kind review! We strive to provide attentive assistance without any pressure. We appreciate your positive experience and hope to see you again soon! - Team Bensons 💜
Disappointing
We bought a bed in March 2025 from the Gateshead Branch and when it was delivered part of the bed was broken. A replacement was ordered and we were told it would be 5 weeks until it would be delivered. This is not really acceptable as the bed that we paid for in full was not fit for purpose through no fault of our own. The broken part should have been replaced straightaway, particularly as we were told the part was in stock. Can you advise why we have had to wait 5 weeks for a broken part to be replaced? I have raised this issue and our deep disappointment with Bensons for Beds in the feedback form, but needless to say we have not received a response. We are still sleeping on a mattress on the floor. Thank you.
18 mars 2025
Avis spontané
Réponse de Bensons For Beds - Gateshead150
Hi there, we apologise for any inconvenience this has caused. Our team is working to resolve this issue and will have the replacement part delivered to you as soon as possible. Thank you for bringing this to our attention- Team Bensons
Good shop staff, awful delivery
The staff at the shop in Gateshead were excellent, friendly and informative. However the delivery and assembly team were terrible. Turned up late claiming they couldn’t find the house after sitting 25 metres down the road for nearly half an hour. The state they left the room in after assembling the bed was terrible, polystyrene bits were everywhere including behind the bed, it took me over 30 minutes to clean up their mess. One of the just painted walls was left badly marked and will have to be repainted, paint chips out of the door frame. On the basis of this delivery, unlikely to use Bensons in future.
26 mars 2025
Avis spontané
Réponse de Bensons For Beds - Gateshead150
We appreciate your feedback and are sorry to hear about the issues with the delivery and assembly. We're glad you found the Gateshead shop staff excellent. We'll address the delivery team's lateness, mess, and damage to prevent future occurrences. Thank you for bringing this to our attention, Megan at Customer Care
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