Very good profectional experience. Staff were great. Good customer service. Delivery service arrived within the time allocated for delivery. They were professional and installed the bed within the... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
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Lisez les avis des autres
Sales person very helpful in helping us to decide which bed and mattress was best suited to our needs.
L'entreprise a répondu
We have had our new bed for a few days now. Mammoth mattress and Divan. We have had the best nights sleep for months. From walking into the show room to accepting delivery, every part of our purchase... Voir plus
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We had Andrew to support us at the Team Valley site. He was absolutely fantastic. He placed us on a posh machine that helped us understand our preference for beds, explained the additional options... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Gateshead
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, Royaume-Uni
4,9
Excellent
202 avis
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Poor customer care
After purchasing the most expensive mattress they sell , waited four weeks for delivery , then got an email with a delivery date. They sent five texts to ensure we were in to take delivery and a tel call the day before delivery. A two hour delivery window was given nothing arrived. Rang customer services they said delivery would be another ten days.In the mean time we have no bed as we discarded it the morning a two hour window of delivery was sent. Thank you Bensons for leaving two elderly people without a bed for 10 days.
Order cancelled as I don’t want anything to do with a company that’s willing to leaving people in a situation like this.
Buyers beware
31 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Gateshead
We regret to learn about the delivery issues and the impact on you. We take such matters seriously. Your order cancellation is noted. We appreciate your feedback and will review our delivery process, Megan at Customer Care
Well worth a look
Great staff, very helpful. Good range of beds suit all price ranges and needs. Shop well stocked and clean.
18 janvier 2025
Réponse de Bensons For Beds - Gateshead
We appreciate you sharing your experience. We're happy to hear that our staff was helpful and that you found a good range of beds in our well-stocked shop!
Take care,
Megan at Customer Care
Réponse de Bensons For Beds - Gateshead
We appreciate your feedback! We are so glad to hear that our sales assistant was able to provide such helpful assistance to you.
Take care,
Megan at Customer Care
Very helpful staff
13 janvier 2025
Réponse de Bensons For Beds - Gateshead
We’re grateful that you took the time to leave us a review. Thanks a lot! Take care, Megan at Customer Care
Excellent service at Team Valley
Excellent service at Team Valley, Gateshead shop. The assistant Karen was extremely helpful, nothing was too much trouble. Thankyou.
8 janvier 2025
Réponse de Bensons For Beds - Gateshead
We appreciate you taking the time to share your experience at our Team Valley, Gateshead shop. We're so glad to hear that you received excellent service and that our assistant was helpful.
Take care, Megan at Customer Care
Good service
Very good service from sales assistance, his advice was helpful in making our choice the right choice for the budget we had to spend
2 janvier 2025
Réponse de Bensons For Beds - Gateshead
We appreciate your feedback! We are happy that our sales assistance provided helpful advice that allowed you to make the right choice for your budget.
Take care,
Megan at Customer Care
This was my second trip in a year to…
This was my second trip in a year to purchase a bed from your Gateshead store.
Neil was very helpful on my first visit so returned to purchase from him again.
31 décembre 2024
Réponse de Bensons For Beds - Gateshead
We're happy to hear that you had a positive experience at our Gateshead store. We appreciate you returning and are glad that you found our team member helpful. Thank you for your feedback, Megan at Customer Care
Helpful staff
Helpful staff. There was nothing too much for them - no matter how many questions we had to discuss.
29 décembre 2024
Réponse de Bensons For Beds - Gateshead
We appreciate your feedback! We're happy to hear our staff was helpful and accommodating to all your questions. We hope to see you again soon, Megan at Customer Care
Neal was very helpful and friendly
30 décembre 2024
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