Amazing customer care by the team in store, it’s hard to find experts in the field these days. We purchased a mattress and pillow for our daughter which matched her needs. For me Bensons leave... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
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Lisez les avis des autres
Sofabed ordered. Looked at this sofabed last year, but only purchased it this year. Helpful staff member in the Gloucester branch was able to sort everything out and agree a delivery date. Ver... Voir plus
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Ordered beds in May but completion on our new apartment was not till end July Bensons were very patient. 21st July Ben & his mate arrived. The beds were up in no time. Very polite guys took all their... Voir plus
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Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Gloucester370
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, Royaume-Uni
- 1452308821
4,7
Excellent
376 avis
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Réponse de Bensons For Beds - Gloucester370
Thank you for your review
Team Bensons - Jess
Great product
Great product. Brilliant sales team. Very friendly and polite delivery people.
15 mai 2026
Réponse de Bensons For Beds - Gloucester370
We're delighted you enjoyed the product and our team's friendly service! Thank you for your wonderful feedback.
Team Bensons - Jess
Tv bed installed 9th February
Ordered Tv bed in February. Paid £134 for installation. All went well. Tried Smart Tv. it would not come on line. (We were not given any instructions regarding Tv. or bed surround sound). Informed Bensons, they sent a technician who fixed beds and knew nothing about Tv's. Eventually we were referred to a company who supplied the Tv. even though we purchased it from Bensons. Trying to speak to somebody was hard and when I did I was often told I would be called back. I went back to bensons and eventually, I was in informed the Tv. would be exchanged. By this time I had given up on the Tv. I was emailed and was told to remove the Tv. Which I had paid to have inatalled so that it couled be collected by the courier. The reason I paid was, I'm 81 years old and passed it! This went on upto the beginning of April. I went on holiday, on my return I tried the Tv. Again and it worked and has done since. I was still waiting to find out who was going to remove the Tv. I informed Bensons and suggested that at the very least I would like an apology. I am still waiting and suspect, will be for a long time.
25 avril 2026
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We regret to hear about the issues you experienced with the TV bed, including the installation and lack of initial support. We are sorry for the difficulties reaching us and the delayed resolution. We'll review your feedback to improve our service and communication. Thank you for bringing this to our attention.
Team Bensons
Excellent service in the local shop
Excellent service in the local shop, & on the subsequent delivery.
1 mai 2026
Réponse de Bensons For Beds - Gloucester370
We appreciate your positive feedback! We're happy to hear you received excellent service both in our shop and with the delivery.
Team Bensons
Réponse de Bensons For Beds - Gloucester370
Thank you! 😊 We’re delighted everything went smoothly from the beginning right through to delivery. Enjoy your new mattress and happy sleeping,
Megan | Customer Care Specialist✨
You all made it really good from…
You all made it really good from ordering the bed to delivering it
23 avril 2026
Réponse de Bensons For Beds - Gloucester370
Thank you! 😊 We’re so pleased we made the whole journey—from ordering to delivery—such a great experience. Enjoy your new bed! 🛏️✨
The bed we bought and the mattress that…
The bed we bought and the mattress that went with it was a.dream I believe we made the right choice so comfy and have slept well thus far.
Just to say when the drivers delivered and put it together for us were professional and respectful to our needs
23 avril 2026
Réponse de Bensons For Beds - Gloucester370
That’s wonderful to hear! We’re so pleased you’re sleeping well and that our delivery team looked after you so professionally 😊
We hope to continue providing you with excellent service in the future,
Megan | Customer Care Specialist✨
40 night guarantee
Initially great service. Until we needed to use the 40 night guarantee. The mattress we got was so uncomfortable we had to change. When we asked Bensons they said that there’s a 10% exchange fee, they removed the original discount and charged another delivery fee. They went from smiles to passive aggressive in seconds. When we originally rang customer services, they said we would have to talk to the shop for a refund. The shop said they wouldn’t actually refund us as there wasn’t anything wrong with the bed we just didn’t like it. By the time they had finished with adding this and that fees our £1800 mattress was a swap for a £1200 one. NEVER believe the 40 day guarantee.
22 avril 2026
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We regret to hear about the issues you faced with the 40-night guarantee and the additional fees. We understand that comfort is different for everyone so we have the 40 night comfort guarantee as an optional policy. I am glad to hear you have taken advantage of the exchange but I will feed back your comments regarding the charges internally so we can improve our services.
Thank you for your review - Lauryn at Customer Care
Went into Bensons with a view to looking for a new mattress…
Went into Bensons with a view to looking for a mattresses to replace an old Slumberland one. Steve welcomed us, and after listening to our requirement took us to a display of Slumberland and Sealy mattresses. Having taken time to explain, in simple terms we could understand, the main differences between between them (firmness, support system and comfort fillings), he then politely left us allowing us plenty of time to sample then in out own time frame. Very happy with the service provided.
17 avril 2026
Réponse de Bensons For Beds - Gloucester370
Thank you for sharing your experience! We’re so pleased to hear Steve took the time to really listen to your needs, clearly explain the differences, and then gave you space to try things out at your own pace. That’s exactly the kind of relaxed, informative service we aim to provide.
Thank you for your positive review - Lauryn at Customer Care 💜
Matt was so helpful and polite and gave…
Matt was so helpful and polite and gave lots of information
9 avril 2026
Réponse de Bensons For Beds - Gloucester370
We’re pleased to hear that Matt provided helpful, polite service and ensured you had all the information you needed. Thank you for taking the time to share your feedback.
💜 Thank you for your positive review – Lauryn at Customer Care
Knowledgeable and friendly service
Knowledgeable, helpful and friendly service. Discreet and ‘not overbearing’, tried a variety of beds and left to make decision.
Good choice of mattresses, sizes, composition and prices.
2 avril 2026
Réponse de Bensons For Beds - Gloucester370
Thank you for your feedback! 😊 We’re delighted to hear you received knowledgeable, friendly service that wasn’t overbearing, with plenty of time to try different beds and make your decision. It’s great to know you appreciated the wide choice of mattresses, sizes, materials, and prices. We really appreciate you sharing your experience,
Megan | Customer Care Specialist
Our in store experience with Steve was…
Our in store experience with Steve was great, he was patient, knowledgeable and was a great help to us when making our purchases.
29 mars 2026
Avis spontané
Réponse de Bensons For Beds - Gloucester370
Thank you for the great feedback! 😊 We’re so pleased to hear Steve made your in‑store experience such a positive one. His patience and knowledge really shine, and we’re glad he could help you feel confident in your purchase. We’ll be sure to pass this on to him,
Megan | Customer Care Specialist🛏️✨
43 years of experience selling beds he…
43 years of experience selling beds he really knew his stuff and exactly what I needed. He had a lot of patience and spent time with me until I was totally happy. I have fibromyalgia osteoarthritis and constant lower back pain awaiting an operation. I can't wait to lie on my new bed thank you so much for all your help very much appreciated a very happy customer
26 mars 2026
Réponse de Bensons For Beds - Gloucester370
Thank you so much for your lovely words! With his 43 years of experience, we’re thrilled he could help you find the perfect bed. We hope it brings you the comfort and relief you deserve — here’s to many peaceful nights ahead,
Megan | Customer Care Specialist✨
Good, reliable, service.
Once again very satisfied by the service provided by Bensons. Good initial sales advice, first class post sale communications, efficient, on time delivery.
9 mars 2026
Réponse de Bensons For Beds - Gloucester370
Thank you so much ! We’re delighted to hear you had great advice, smooth updates, and an on‑time delivery — always a pleasure to serve you again,
Megan | Customer Care Specialist💜
Alan was superb
28 mars 2026
Réponse de Bensons For Beds - Gloucester370
Thank you for the great feedback! 😊 We’re so pleased to hear Alan was superb — we’ll be sure to pass on your kind words. Enjoy your new bed,
Megan | Customer Care Specialist
Réponse de Bensons For Beds - Gloucester370
Thank you for leaving us 5 stars Mr Goddard! We're so glad you enjoyed the friendly service — and thrilled our recommendations helped! Hope to see you again soon,
Megan at Customer Care🌟
Bed delivered
The guys who delivered the bed were on time very polite and courteous even took their shoes off outstanding service thanks
23 mars 2026
Avis spontané
Réponse de Bensons For Beds - Gloucester370
Thank you for giving us 5 stars Clive! Great to hear the delivery team arrived on time and were so polite and courteous — even taking their shoes off! We really appreciate your kind words,
Megan at Customer Care🌟
All the staff we’re extremely helpful…
All the staff were extremely helpful and some great deals on wardrobes
10 mars 2026
Réponse de Bensons For Beds - Gloucester370
Thanks for the great review! So glad the team were super helpful — and even better that you found some amazing wardrobe deals! Enjoy your new furniture,
Megan at Customer Care💜
Réponse de Bensons For Beds - Gloucester370
Thanks for the fantastic review Rosemary! We’re thrilled everything was top‑notch from the showroom right through to delivery. That’s the service we love to deliver.
Sleep well,
Megan at Customer Care💜
Devery was on time notice given when…
Delivery was on time notice given when a few minutes away as promised, 2 very nice delivery men, polite and helpful nothing too much trouble would recommend this service from this company
20 mars 2026
Réponse de Bensons For Beds - Gloucester370
Thanks for the lovely review Mrs Birchley! So glad your delivery arrived right on time and that the team were polite, helpful, and happy to go the extra mile. Brilliant to hear you’d recommend us — thank you!
- Megan at Customer Care💤
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