Amazing customer care by the team in store, it’s hard to find experts in the field these days. We purchased a mattress and pillow for our daughter which matched her needs. For me Bensons leave... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
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Lisez les avis des autres
Sofabed ordered. Looked at this sofabed last year, but only purchased it this year. Helpful staff member in the Gloucester branch was able to sort everything out and agree a delivery date. Ver... Voir plus
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Ordered beds in May but completion on our new apartment was not till end July Bensons were very patient. 21st July Ben & his mate arrived. The beds were up in no time. Very polite guys took all their... Voir plus
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Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Gloucester370
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, Royaume-Uni
- 1452308821
4,7
Excellent
376 avis
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Réponse de Bensons For Beds - Gloucester370
Thank you for the great feedback! We’re delighted to hear you received excellent service from our helpful team. We really appreciate your kind words,
Megan at Customer Care💜
A really great team and product.
A great team effort, from assistance in choosing the bed in Gloucester shop, ordering it and then final delivery and assembly. Everyone was professional, helpful and generally just nice people. Bed seems solid and robust and looks great.
17 mars 2026
Avis spontané
Réponse de Bensons For Beds - Gloucester370
Thank you so much for this wonderful review! ⭐
It’s fantastic to hear you had a great experience from start to finish — from choosing your bed in our Gloucester store, all the way through ordering, delivery, and assembly.
Really appreciate you sharing your experience,
Megan at Customer Care!💜
Allowing us to try out a mattress…
Allowing us to try out a mattress before buying it. Not trying to push the most expensive option but understanding what our budget was
7 mars 2026
Réponse de Bensons For Beds - Gloucester370
Thank you! We’re so glad you had the chance to properly try the mattress before buying, and that our team understood your budget without pushing more expensive options. Really appreciate your kind feedback,
Megan at Customer Care
Exceptional Service.
I would like to mention the exceptional customer service I received in your store on 070326. From Steve.
Right from entering the store, I was acknowledged and greeted.
When I required assistance Steve was informative and listened, he was not pushy, however pointed us to the perfect bed and base we required. So refreshing to see this level of customer service today.
7 mars 2026
Réponse de Bensons For Beds - Gloucester370
Mrs Bernard,
We appreciate you mentioning the exceptional service you received in our store. We're so glad that you were greeted promptly and that our team member was so helpful and informative, guiding you to the perfect bed.
Team Bensons - Nathan
The staff are helpful and leave you to…
The staff are helpful and leave you to try out the beds.
delivered today on time
24 février 2026
Réponse de Bensons For Beds - Gloucester370
Glad to hear our staff gave you the space to test the beds in peace — just how it should be! 🛏️😄 And great news that delivery arrived right on time. Thanks for the lovely feedback,
Megan at Customer Care
NOTHING TOO MUCH TROUBLE
All salespersons were helpful polite and knowledgeable...after initial worries about our order we were given reassurance and additional information to enable us to be confident in our choice,
11 mars 2026
Réponse de Bensons For Beds - Gloucester370
So lovely to hear this! 😊 We're really glad the team were helpful, polite and knowledgeable throughout, and that you felt reassured and confident in your final choice. Thanks so much for sharing your experience,
Megan at Customer Care
Delivery was as described
Delivery was as described, including date, time frame and call to say they were on their way. Only issue was the mattress protector was not delivered at the same time, but nearly a week later by post.
8 mars 2026
Réponse de Bensons For Beds - Gloucester370
Great to hear delivery arrived exactly as promised — date, time window, and the courtesy call! 😊 Sorry the mattress protector followed a little later by post, but glad everything made it safely in the end. Thanks for the feedback,
Megan at Customer Care
Exceptional service from Alan in the…
Exceptional service from Alan in the Gloucester store, he was helpful, patient and knowledgeable and put me under no pressure. Delivery was well communicated with excellent tracking and an efficient delivery to my awkward property, both delivery personnel were polite and of course took their shoes off when in the house!
The mattress itself is a game changer and I love my choice. I wouldn’t hesitate to visit and buy from this store again.
12 mars 2026
Réponse de Bensons For Beds - Gloucester370
Amazing to hear! Alan sounds like an absolute star 🌟 And big shoutout to the delivery dream‑team — shoes off and everything! 😄 Enjoy that game‑changing mattress and sleep well,
Megan at Customer Care
More than satisfied
From walking into the store to the delivery we couldn’t have asked for better service, friendly but not intrusive staff plus we were kept informd all the way through to delivery- which we couldn’t fault
6 mars 2026
Réponse de Bensons For Beds - Gloucester370
Thank you so much for your lovely feedback! We're delighted to hear that from the moment you walked into the store right through to delivery, the service was everything you hoped for. It’s wonderful to know the team were friendly without being intrusive, and that you were kept well informed throughout. We’re so pleased everything went smoothly. – Megan at Customer Care
Steve was really welcoming and…
Steve was really welcoming and friendly. He made our experience buying a mattress very easy due to his knowledge and experience in mattress ;)
4 mars 2026
Avis spontané
Réponse de Bensons For Beds - Gloucester370
Lisa Bradley,
We appreciate your feedback! We're so glad to hear that your mattress buying experience was easy and welcoming due to our team member's knowledge.
Team Bensons
Our experience with Besons for beds…
Our experience with Besons for beds from start to finish has been absolutely amazing. The team in the Gloucester store were incredibly helpful and kind while ordering our new bed, the delivery and assembly team were fantastic making sure everything was perfect. Unfortunately we had a slight mark on the TV that came with the bed but a quick message to customer services and it was instantly sorted. Would 100% recommend bensons to anyone and would highly recommend visiting a store to order as the customer service was incredible and made the whole thing a breeze
3 mars 2026
Avis spontané
Réponse de Bensons For Beds - Gloucester370
Georgia Hunt,
We're happy to hear that you had such an amazing experience with us! It's great to know that our Gloucester team was so helpful and kind, and that the delivery and assembly team ensured everything was perfect. We appreciate your recommendation!
Stewart - Team Bensons
Everything good
6 mars 2026
Réponse de Bensons For Beds - Gloucester370
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
quality beds
very helpful an patient in making sure we chose the right bed followed by installers being very helpful and proffessional.the only negative is i would not use them again as we got a parking fine as we were in shop too long peele centre gloucester,this is not bensons fault but i would prefer to shop in comfort not rushing because of parking limit.
27 janvier 2026
Réponse de Bensons For Beds - Gloucester370
Thank you for your feedback! I’m really pleased to hear our team were so helpful and patient in making sure you chose the right bed, and that the installers were professional and supportive on the day. I’m very sorry to hear about the parking fine at the Peel Centre in Gloucester — I completely understand how frustrating that must have been. While the car park isn’t managed by us, we know how important it is for customers to feel relaxed and unhurried when shopping, and experiences like this can really affect that. We truly appreciate you sharing your concerns, and I’ll make sure your comments are passed on to the relevant team.
— Megan at Customer Care
Very helpful
Very helpful, not pushy, showed us a good assortment of beds, All prices. Friendly, could not say anything negative about staff or shop. Well laid out, easy to see, lots of choice.
1 mars 2026
Réponse de Bensons For Beds - Gloucester370
MrsWendyChappelow,
We appreciate your kind words! We're so glad that you found our staff helpful and friendly, and that you were pleased with the variety and layout of our shop.
Team Bensons
Réponse de Bensons For Beds - Gloucester370
Shane Whitlock,
We're so glad our staff was friendly and helpful, and that you had first-class delivery! We appreciate your positive feedback and your time.
Team Bensons
Great service
Non pushy sales people with good show room . Very smooth process from ordering to delivery . Good communication to keep me updated and excellent tracking process so could see exactly when mattress would arrive on the day
2 mars 2026
Réponse de Bensons For Beds - Gloucester370
Ms Suzanne Guilding,
We appreciate your lovely feedback! It's great to know you found our sales team helpful and the ordering and delivery process smooth. We're glad our communication and tracking kept you well-informed about your mattress arrival.
Team Bensons
Issue with the mattress after 10 months…
Issue with the mattress after 10 months use. Resolved very quickly with head office. They agreed to replace and remove the existing mattress with new one. Arrived on the agreed date. Fantastic customer service.
26 février 2026
Réponse de Bensons For Beds - Gloucester370
Really appreciate your feedback Mr & Mrs Ingram! Glad head office dealt with the mattress issue promptly and that the replacement arrived as agreed. Great to hear the service was fantastic.
We truly appreciate your feedback.
Megan at Customer Care⭐
Alan most helpful in Gloucester store
Alan most helpful in Gloucester store. Started by assessing our preference for firm or medium mattress, then explained the various alternatives.
Selection made and ordered, the mattress was delivered in time by two most helpful people!
26 février 2026
Réponse de Bensons For Beds - Gloucester370
Really appreciate your feedback Michael! Wonderful to know Alan helped you understand the firm vs. medium options and made choosing easy. Glad to hear delivery was prompt and the team were so helpful.
Megan at Customer Care⭐
From start to delivery was brilliant
From start to receiving the bed was brilliant the shop staff was friendly and warm welcoming. The delivery men were also friendly
8 février 2026
Réponse de Bensons For Beds - Gloucester370
Thank you so much for your lovely review! 😊 We’re delighted to hear that your experience from start to delivery was brilliant. It’s great to know our shop team made you feel welcome and that the delivery men were just as friendly. Enjoy your new bed,
Megan at Customer Care
Réponse de Bensons For Beds - Gloucester370
Thank you for your lovely review! 😊 We’re so pleased to hear that Alan was very helpful. We’ll be sure to pass on your kind words — he’ll really appreciate them,
Megan at Customer Care
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