We went to Benson just for window shopping however we ended up with buying new bed and mattress. The staff there are very helpful and they let me to carry my puppy in the shop. bensons has affordable... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 8 Westside Retail Park, Guiseley, LS20 9NE Leeds, Yorkshire, GB
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This is the second review I have completed in the past two weeks about the same product etc. We were dealt with very professionally by Angie in the Guiseley store. She was very patient, polite and he... Voir plus
L'entreprise a répondu
From the initial purchase to the delivery went like clockwork. Informative at every level, couldn’t have been any better. We will be recommending Bensons to anyone who is looking for new beds. So t... Voir plus
L'entreprise a répondu
The whole experience of buying a new mattress is first class. From the showroom to the delivery at the end. We are very pleased with the mattress, it is so comfy and very restful. All that we were e... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Guiseley273
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 8 Westside Retail Park, Guiseley, LS20 9NE, Leeds, Yorkshire, Royaume-Uni
- 1943876755
4,8
Excellent
299 avis
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Excellent service from the Bensons for Beds Team
Excellent service from the store employees to the delivery team. They were all polite, courteous and professional. Can’t fault the Bensons for Beds team
10 août 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
We went to Benson just to window watch…
We went to Benson just for window shopping however we ended up with buying new bed and mattress. The staff there are very helpful and they let me to carry my puppy in the shop. bensons has affordable prices with good finance plan.
4 août 2026
Réponse de Bensons For Beds - Guiseley273
We're so pleased to hear that your window shopping trip turned into finding the perfect bed and mattress with us! It's wonderful that our staff were so helpful and accommodating, especially regarding your puppy. We're also delighted you found our prices affordable with a good finance plan.
Thank you for your positive review - Lauryn at Customer Care
Great service / extremely helpful
Great service
Very helpful
Extremely knowledgeable
All round brilliant service
4 août 2026
Réponse de Bensons For Beds - Guiseley273
We're so pleased to hear you received such brilliant service! It's wonderful to know you found our team helpful and extremely knowledgeable. Thank you for your very positive feedback!
Team Bensons
The person who sold me my bed explained…
The person who sold me my bed explained everything helped me work out which was the best bed for me at the right price the interest free allowed me to spread the cost the salesman explained the process of delivery and taking away my old mattress very helpful
4 août 2026
Réponse de Bensons For Beds - Guiseley273
We're so pleased to hear about your excellent experience with us! It's wonderful that our team helped you find the perfect bed at the right price, and that the interest-free option and clear explanations made the process so smooth. We're delighted you found our service very helpful.
Team Bensons
All that we thought it would be…
The whole experience of buying a new mattress is first class. From the showroom to the delivery at the end.
We are very pleased with the mattress, it is so comfy and very restful. All that we were explained about by a first class sales lady called Alivia, She is a credit to the company.
1 août 2026
Réponse de Bensons For Beds - Guiseley273
We're so pleased to hear you had such a first-class experience with us, from the showroom to the delivery! It's wonderful that you're very pleased with your comfy and restful mattress, and that our Alivia was a credit to the company.
Team Bensons
Disappointing after care
Went into store to pick a mattress, opted for firm as when we tried it we felt very comfortable. The sales assistant didn’t advise that the store one would be considerably softer than the new one. Delivery was perfect, lovely delivery guys, very helpful but the new mattress is so hard that we just haven’t had a good nights sleep on it. We decided to explore the option of the 40day guarantee to see if we could exchange it. We went into a different branch and encountered the most unhelpful staff. They really couldn’t have cared less about helping us rectify the issue so ended up walking out. I’m sure if we were going in to purchase a mattress they would have been all over us like a rash. Very disappointing!
1 août 2026
Réponse de Bensons For Beds - Guiseley273
We are sorry to hear that your mattress has not met your expectations plus the frustrating service you received when visiting another branch to discuss your concerns. We have contacted you today to resolve this for you.
Thank you for your review
Megan | Customer Care Specialist
Great choice of goods
Great choice of goods, Olivia was very helpful and knowledgeable about helping us purchase our new mattress
29 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Guiseley273
Hey Jackie,
Thank you for your lovely feedback! 😊
We're delighted to hear that Olivia was so helpful and knowledgeable in helping you choose your new mattress. We'll be sure to pass on your kind words to her.
Thank you for choosing us, and we hope you enjoy many comfortable nights ahead!
Megan | Customer Care Specialist🛏️⭐
Great service
This is the second review I have completed in the past two weeks about the same product etc.
We were dealt with very professionally by Angie in the Guiseley store. She was very patient, polite and helpful and made sure that the mattress we purchased was the correct one for us.
26 juillet 2026
Réponse de Bensons For Beds - Guiseley273
We're so pleased to hear about your excellent experience with Angie in the Guiseley store! It's wonderful that they were patient, polite, and helpful, ensuring you found the perfect mattress. Thank you for your positive review.
Team Bensons
Excellent help and service from staff…
Excellent help and service from staff in store.
20 juillet 2026
Réponse de Bensons For Beds - Guiseley273
We're so pleased to hear you received excellent help and service from our staff in the store. Thank you for sharing your positive feedback!
Thank you for your positive review - Lauryn at Customer Care
Réponse de Bensons For Beds - Guiseley273
We're so pleased to hear that our sales assistant was really helpful. Thank you for sharing your positive experience with us!
Team Bensons
David was very helpful and answered all…
David was very helpful and answered all our questions. He was not pushy and left us to make our decision.
16 juillet 2026
Réponse de Bensons For Beds - Guiseley273
We're so pleased to hear that our team member was very helpful and answered all your questions. It's wonderful that you felt no pressure and had the space to make your decision.
Team Bensons
Excellent serviceFrom the initial purchase to the…
From the initial purchase to the delivery went like clockwork. Informative at every level, couldn’t have been any better.
We will be recommending Bensons to anyone who is looking for new beds.
So thank you to all of your team🤗
18 juillet 2026
Réponse de Bensons For Beds - Guiseley273
We're so pleased to hear that your experience, from the initial purchase to the delivery, went like clockwork. It's wonderful that you found our team informative at every level and that you'll be recommending us!
Team Bensons
The whole experience was very smooth…
The whole experience was very smooth from visiting the showroom to delivery of mattress.
Friendly,helpful staff and no pressure to purchase.
10 juillet 2026
Réponse de Bensons For Beds - Guiseley273
We're so pleased to hear that your entire experience, from visiting the showroom to the delivery of your mattress, was very smooth. It's wonderful that you found our staff friendly and helpful, and appreciated the no-pressure approach to purchasing.
Informative and helpful and delivered as advised …
At the Guiseley store Olivia welcomed us, was very informative and helped us identify what we needed in a mattress. Fortunately it was available within a week and delivery was made within and advised time slot with no problems.
3 juillet 2026
Réponse de Bensons For Beds - Guiseley273
We're so pleased our team provided a welcoming and informative experience, helping you find the perfect mattress. It's wonderful that delivery was made within the advised time slot with no problems!
Team Bensons
Very pleased
Very pleased with the quality of my new bed. Helpful staff and excellent communication. I would highly recommend.
29 mai 2026
Réponse de Bensons For Beds - Guiseley273
We're so pleased you're happy with the quality of your new bed and that our team provided helpful staff and excellent communication. Thank you for your wonderful feedback!
Team Bensons
Réponse de Bensons For Beds - Guiseley273
We are so happy to hear that our team was helpful to you. Thank you for your kind words!
Team Bensons
Excellent service from beginning to…
Excellent service from beginning to end.
Knowledgeable and helpful staff.
Large selection of beds,mattresses to choose from.
25 juin 2026
Réponse de Bensons For Beds - Guiseley273
We're so pleased you received excellent service from our knowledgeable and helpful team. Thank you for your wonderful feedback!
Team Bensons
5* Service
We were greeted by Olivia who explained everything to us regarding the bed we wanted. Took time to explain the different mattress and which would be best for my dad. We got a bed and was very happy with the service. What I liked was she was not pushy and listened to what my dad's needs were.
24 juin 2026
Réponse de Bensons For Beds - Guiseley273
We're so pleased our team member was able to explain everything clearly and help you find the perfect bed. It's wonderful that they listened to your dad's needs without being pushy. We're glad you're happy with the service!
Team Bensons
Pleasant and efficient
Pleasant, cheerful delivery men that did a quick and efficient job putting together my new base bed. Even turned the mattress for me. Well done Paul and partner.
17 juin 2026
Réponse de Bensons For Beds - Guiseley273
We're so pleased to hear our delivery team was cheerful, quick, and efficient with your new bed. We appreciate your kind words!
Team Bensons
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