Excellent service from Olivia in Guiseley. She spent time ensuring I got the right mattress.The delivery team were excellent in what was a tricky delivery . I am now enjoying a comfortable night’s s... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 8 Westside Retail Park, Guiseley, LS20 9NE Leeds, Yorkshire, GB
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Lisez les avis des autres
From the initial purchase to the delivery went like clockwork. Informative at every level, couldn’t have been any better. We will be recommending Bensons to anyone who is looking for new beds. So t... Voir plus
L'entreprise a répondu
On entering the Guiseley store I was welcomed by Olivia, who quickly understood my needs. Without fuss I tried the 'test' bed to ascertain the best mattress type for me. Several beds later I decided w... Voir plus
L'entreprise a répondu
My wife and I went looking for bedroom furniture. We were dealt with by Angie who informed us that they had a sale on due to refit. We found 3 very nice chest of drawers and we were told that... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Guiseley273
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 8 Westside Retail Park, Guiseley, LS20 9NE, Leeds, Yorkshire, Royaume-Uni
- 1943876755
4,8
Excellent
310 avis
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Polite and very helpful.
31 janvier 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate you taking the time to share your positive experience with us; we are so glad to hear it! Take care, Megan at Customer Care
Unhappy with the overall service
Unhappy with the overall service. Explained this in my phone calls and visits to the shop
11 février 2025
Réponse de Bensons For Beds - Guiseley273
We regret that our service did not meet your expectations. We appreciate your feedback and your patience with allowing us to put this right. Take care, Megan at Customer Care
Helpful but not pushy.
The sales assistant was very helpful but not pushy.
The range of mattresses to try is very good (so many it could be confusing!)
A good experience.
11 février 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate your feedback! We're glad our sales assistant was helpful and not pushy. We aim to provide a wide range of mattresses for you to choose from for a good experience.
Take care,
Megan at Customer Care
We had advice yet were left to test the…
We had advice yet were left to test the mattresses and decide on our own.
3 février 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate your feedback. We aim to provide guidance while allowing you to explore options and choose what feels best for you.
Take care, Megan at Customer Care
There were plenty of mattresses of…
There were plenty of mattresses of varying prices to try out. We were able to take our time to choose the one we wanted.
2 février 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you found a mattress from our wide selection at your own pace. Thank you for your feedback; we appreciate it greatly! Take care, Megan at Customer Care
Olivia was excellent
Olivia was excellent - professional and knowledgable.
31 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you had such a positive experience. Thank you for sharing your feedback; we appreciate it very much. Take care,
Megan at Customer Care
We came first visited the store we were…
We came first visited the store we were helped by a lovely lady.
We returned and then had to go over everything again!!
They couldn't find our quote and it took ages before if got sorted out.
29 janvier 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate you bringing this to our attention. We're sorry your quote wasn't readily available during your return visit, and it took a while to sort out. We'll review our processes to prevent this, Megan at Customer Care
Olivia outstanding saleswoman
Olivia was a star spent time with me on choosing the correct mattress to my sleep positions.
Thank you
25 janvier 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you had a wonderful experience and that our team member was helpful in guiding you to the perfect mattress. Thank you for your feedback, Megan at Customer Care
Réponse de Bensons For Beds - Guiseley273
We appreciate your feedback! We are so glad our assistants were friendly and helpful during your visit. Thanks for the positive review, Megan at Customer Care
Service in the shop was great
Service in the shop was great, however the after sales experience when trying to amend the order over the phone is appalling.
27 janvier 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate your feedback. We're sorry the phone experience was not helpful after the great shop service. We will address this internally. Thank you,
Megan at Customer Care
Excellent personal service
Excellent personal service, advised at every step of the process. We would highly recommend them to anyone buying a bed
25 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Guiseley273
We appreciate you highlighting our personal service and guidance. It is wonderful to hear you recommend us to future customers looking for a bed.
Take care,
Megan at Customer Care
New mattress
We recently bought a mattress from the Guiseley store and were very impressed with both the excellent service and advice, as well as the impressive range of products available to view and try.
The staff were friendly, patient and very knowledgeable, giving us time to test out as many beds as necessary. We would certainly use them again. A highly recommended store all round.
15 janvier 2025
Réponse de Bensons For Beds - Guiseley273
We're delighted you were impressed with our Guiseley store's service and range. It's great to hear that our team's knowledge and patience helped you find the perfect mattress. Thank you for your recommendation, Megan at Customer Care
Helpful staff
20 janvier 2025
Réponse de Bensons For Beds - Guiseley273
Thank you so much for giving us 5 stars. You made our day! Take care, Megan at Customer Care
Réponse de Bensons For Beds - Guiseley273
We're glad you found our team friendly, patient, and straightforward. Thank you for your feedback, Megan at Customer Care
helpful service
14 janvier 2025
Réponse de Bensons For Beds - Guiseley273
Thank you for your 5 star review Natasha. Take care, Megan at Customer Care
Réponse de Bensons For Beds - Guiseley273
We appreciate your kind words! We are so pleased our staff was knowledgeable and provided great service for you.
Take care,
Megan at Customer Care
From the moment we went into the shop…
From the moment we went into the shop the sales assistant was welcoming, informative and gave us space to look around before making a purchase.
The follow up communication on progress has been excellent so far
7 janvier 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that the sales assistant made you feel welcome and well-informed! We appreciate your positive feedback regarding our communication about your purchase. Thanks for sharing your experience, Megan at Customer Care
Bensons for a really comfy bed!
Really lovely, knowledgeable staff who did everything they could to help. Nicely clean and well laid out store.
4 janvier 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you enjoyed your experience in our nicely clean and well-laid-out store. It's great to know our knowledgeable staff were helpful!
Take care,
Megan at Customer Care
Olivia was fantastic
Our sales assistant, Olivia, was fantastic. Very easy going and very good explanation of all products. Contacted us when she said she would and carried out our order all the way to the end. She even chased the paperwork a couple of days later when this hadn't been emailed out.
30 décembre 2024
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you had such a positive experience! It's great to know the sales assistant was helpful and provided excellent service. We appreciate you taking the time to share your feedback.
Take care, Megan at Customer Care
The assistant in guisely was brilliant…
The assistant in guisely was brilliant and explained all the options with draws ottermans coverings didn't realise so many choices
2 janvier 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that the assistant provided a brilliant experience and thoroughly explained the many options available. Thank you for your positive feedback, Megan at Customer Care
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