Went into the Harlow store and the staff were knowledgable and gave me the time to find the right mattress. They were able to answer all my questions and especially Holly who explained the different m... Voir plus
Établissement
Changer d'établissementUnit 6a, The Queensgate Centre, CM20 2DH Harlow, Essex, GB
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Lisez les avis des autres
Excellent help in store when trying out for a new mattress. Delivery was scheduled within a week, a slot was advised and driver called to confirm his arrival time. Mattress was taken up to the bedroom... Voir plus
L'entreprise a répondu
Shop staff were very friendly and informative. Delivery of the mattress was on time and very efficent. Cannot praise the shop and delivery staff more.
Great from start to finish. Good shopping experience with very helpful service. Super straight forward to organise delivery and always kept informed plus even the delivery guys were first class! Bed i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Harlow672
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6a, The Queensgate Centre, CM20 2DH, Harlow, Essex, Royaume-Uni
- 1279432259
4,7
Excellent
345 avis
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Réponse de Bensons For Beds - Harlow672
Thank you for your kind words! Our team takes pride in providing knowledgeable and helpful service to our valued customers. We are thrilled to have met your expectations and look forward to seeing you again soon, Megan at Customer Care
Very professionnel
Very professionnel, took time to explain to us all the details and was very accommodating re delivery dates ( we wanted to have it delivered after the room had been decorated). A great experience in the shop and same prices as on the net. Let's see what the delivery is like ..
21 juillet 2025
Réponse de Bensons For Beds - Harlow672
Thank you for your great review! We pride ourselves on providing professional service and accommodating our customers' needs. We're glad you had a great experience in our shop and rest assured, our delivery is just as reliable. We can't wait for you to receive your order, Megan at Customer Care
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable advice without the nirmal sales pressure.
8 juillet 2025
Réponse de Bensons For Beds - Harlow672
Thank you for your glowing review! At our business, we prioritise providing valuable and informative advice without any pressure to make a sale. We're glad you had a positive experience with us, Megan at Customer Care
Réponse de Bensons For Beds - Harlow672
We are delighted to hear our assistance was helpful! Providing outstanding service to our customers is our top priority. Thank you for choosing us, Megan at Customer Care
Everything about ordering my mattress
Everything about ordering my mattress, to getting it delivered was 10/10 thank you Bensons
30 juin 2025
Réponse de Bensons For Beds - Harlow672
Thank you for choosing Bensons and for your glowing review! We are thrilled to hear that your experience with ordering and delivery was a perfect 10. Wishing you many nights of restful sleep on your new mattress, Megan at Customer Care
Helpful staff. Good choice of beds
The assistant, Madison, was really helpful. If she needed information the other members of staff were there to help. All in all, my parents were able to find what they were looking for.
14 juin 2025
Avis spontané
Réponse de Bensons For Beds - Harlow672
We're happy to hear that the assistant was helpful and that our team supported your parents in finding what they needed. We appreciate you taking the time to share your positive experience, Megan at Customer Care
Big up to Harlow672
After having quite a fraught experience with Customer Services (2/06/35) over a delivery date change I decided to contact the Harlow branch to see if they could help me.
I spoke to a lovely young lady called Holly who just by offering to send an email made me feel so much better.
From that I received an email from the young lady (Jess) who I placed the original order with informing me she would try and expedite my delivery date.
Later that day Holly from Harlow phoned to see if I had any update which I thought was very good Customer care.
This morning (03/06/25) a lovely young man from BfB Harlow called Jayden rang to tell me they had manged to get an early delivery .. Yay 👏🏼👏🏼
I'm so impressed with Harlow672 especially the customer care and attention I received from Holly and Jayden ... honestly grateful to them
3 juin 2025
Avis spontané
Réponse de Bensons For Beds - Harlow672
We're happy to hear that the team at Harlow was able to help resolve the issues you experienced. We appreciate you taking the time to share your experience and we're grateful for your positive feedback. Thank you, Megan at Customer Care
Great staff …
Holly who served us was so professional helpful and pleasant. When holly wasn’t there the staff would always try and help out.
Not in your face sales stuff and genuine
29 mai 2025
Réponse de Bensons For Beds - Harlow672
We appreciate you sharing your positive experience with us Debbie! We're happy to hear that our team was helpful and pleasant, providing genuine assistance. Thank you for your feedback, Megan at Customer Care
Very helpful sales person
Very helpful sales person - gave appropriate well informed information. Was helpful and not “pushy”. Enabled us to make the purchase we wanted.
27 mai 2025
Réponse de Bensons For Beds - Harlow672
We're happy to hear that the salesperson was so helpful and informative, and that they enabled you to make the purchase you wanted. We appreciate your positive feedback, Megan at Customer care
Knowledgeable and helpful salesman
24 mai 2025
Réponse de Bensons For Beds - Harlow672
We're glad you found our salesman helpful and knowledgeable. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Excellent service
Very efficient delivery with helpful tracking app. Polite and helpful service throughout. Would definitely recommend.
17 mai 2025
Réponse de Bensons For Beds - Harlow672
We appreciate you taking the time to share your feedback! It's great to hear that you found our delivery efficient and our service helpful. We value your recommendation, Megan at Customer Care
Very helpful staff!
Had a great experience in the store. Great selection of mattresses available to test. The staff were extremely helpful, knowledgable . . . and patient! In particular Huseyin. Looking forward to our new mattress arriving!
9 mai 2025
Réponse de Bensons For Beds - Harlow672
Thank you for your kind words! We are thrilled to hear that you had a great experience in our store and that our selection and staff were able to meet your needs. We will be sure to pass along your compliments to Huseyin. Enjoy your new mattress!
Felt a little bit pressured tbh
9 mai 2025
Réponse de Bensons For Beds - Harlow672
We regret you felt pressured. We'll review our approach to ensure a comfortable environment for everyone. Thanks for your feedback, Megan at Customer Care
Good service ,no pushy salesman,just…
Good service ,no pushy salesman,just polite and very helpful
8 mai 2025
Réponse de Bensons For Beds - Harlow672
We are thrilled to hear about your positive experience with our team! Our goal is to always provide excellent service without any pressure. Thank you for choosing our business!
Wide range of choice.
3 mai 2025
Réponse de Bensons For Beds - Harlow672
Thank you for your review! We're glad to hear that you appreciate our wide range of choices. Our team works hard to curate the best selection for our customers. We hope you can come back soon and explore even more options!
Sleep well, Team Bensons💜
Great experience
Mohammed was great and informative. Gave us time and space to make a decision. Answered all our questions.
21 avril 2025
Réponse de Bensons For Beds - Harlow672
Thank you for your positive review! We are thrilled to hear that Mohammed provided you with excellent service and allowed you to make an informed decision. Our team is always here to answer any questions you may have.
Sleep well, Team Bensons💜
Great selection of mattresses and staff…
Great selection of mattresses and staff were very helpful and insightful.
18 avril 2025
Réponse de Bensons For Beds - Harlow672
We're thrilled to hear that you had a great experience with our mattress selection and team! We strive to provide helpful and insightful service to all of our customers. Thank you for choosing us! 😊
Sleep well, Team Bensons💜
Holly was extremely helpful! One of the main reason we ended up buying from you.
Holly was extremely helpful!
21 avril 2025
Réponse de Bensons For Beds - Harlow672
Thank you for your kind words! We are thrilled that Holly was able to assist you. We are lucky to have her on our team. - Team Bensons 💜
Such a pleasant experience no pressure…
Such a pleasant experience no pressure to buy. No irritating sales person hovering in the background. Yes a very relaxed thoughtful and experienced sales Lady was present and answered all questions and even wrote out a quotation for us to take away. Of which was very reasonable. So I placed an order. Oh boy this is how buying and sales should be. Thank you Benson Beds and particularly "Holy" kindest regards.
31 mars 2025
Réponse de Bensons For Beds - Harlow672
We're happy to hear that you had such a pleasant and relaxed experience. It's great to know that our sales approach met your expectations, and we appreciate you placing an order with us. Thank you for your kind feedback, Megan at Customer Care
Lovely store and helpful assistants
Lovely store and helpful assistants. Not pushy and they were knowledgeable
29 mars 2025
Avis spontané
Réponse de Bensons For Beds - Harlow672
We appreciate you sharing your experience! We're happy to hear that our assistants were helpful and knowledgeable without being pushy in our lovely store. Thank you, Megan at Customer Care
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