The lady who served us provided excellent service. We arrived late in the afternoon, but she stayed behind and allowed us to make the choice of bed with no pressure, allowing plenty of time to come to... Voir plus
Établissement
Changer d'établissementUnit 6b Keighley Retail Park, Hardings Road, BD21 3NJ Keighley, West Yorkshire, GB
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Lisez les avis des autres
Ruby, a very knowledgeable and helpful young woman. She answered all our questions professionally and helped us make our final decision. A definite asset to your sales team. Good choice of beds to ch... Voir plus
L'entreprise a répondu
There are a lot of mattresses out there! Choosing one that suited both of us was important and at a price we considered affordable. The sales lady was helpful and pleasant without being pushy - we d... Voir plus
We visited the Keighley store twice and Hadiqa was extremely helpful on both occasions. She demonstrated the different mattress options by using the SleepPro machine and showing us the various mattr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Keighley233
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6b Keighley Retail Park, Hardings Road, BD21 3NJ, Keighley, West Yorkshire, Royaume-Uni
- 1535663079
4,8
Excellent
275 avis
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Excellent customer service
The lady who served us provided excellent service. We arrived late in the afternoon, but she stayed behind and allowed us to make the choice of bed with no pressure, allowing plenty of time to come to a decision on the most comfortable option and providing really helpful advice.
5 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Great customer service
27 septembre 2026
Réponse de Bensons For Beds - Keighley233
Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service. Our team works hard to ensure every customer feels valued. We look forward to serving you again soon!
Bought an item but not delivered
We went in store to buy a mattress. The in-store service was excellent. The assistant (who usually works in the Doncaster store) was amazing and helped us choose the right mattress for us.
Delivery was arranged for Friday 18th Sept between 7am and 9am. After 9am we received a call saying it would not be delivered but would instead arrive on Saturday between 7am and 9am. After 9am we had heard nothing so contacted the store. They don't do deliveries on Saturdays so we had been misled. No mattress has arrived and the store staff have no way of contacting delivery drivers. Customers services and delivery services only open Mondays - Fridays. This is really poor. We will look to cancel our order and buy the mattress elsewhere.
19 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Keighley233
Thank you for your feedback. We're sorry to hear about the issues you've experienced with your delivery and understand how frustrating this situation must have been.
To allow us to investigate this further, please respond to our request for your order details. Once we have these details, we'll be happy to review the matter with the relevant teams.
We apologise again for the inconvenience caused and look forward to hearing from you,
Megan | Customer Care Specialist
Very helpful staff in store
Very helpful staff in store. Delivery in time in date promised. Delivery guys were friendly and efficient.
13 septembre 2026
Very helpful & knowledgable young…
Very helpful & knowledgable young ladies. It was a second hand experience for me as my daughter dealt with the purchase.
13 septembre 2026
Réponse de Bensons For Beds - Keighley233
We're so pleased to hear that our team members were helpful and knowledgeable, even though your daughter handled the purchase. We appreciate you sharing your positive experience with us.
Team Bensons
Very relaxed with no pressure to buy…
Very relaxed with no pressure to buy and able to walk round freely. Staff gave us helpful advice when we enquired and this enabled us to make a purchase of our choosing.
6 septembre 2026
Réponse de Bensons For Beds - Keighley233
We're so pleased to hear you had such a positive experience! It's wonderful that you felt no pressure and had the freedom to browse. We're also delighted that our team was able to provide helpful advice, assisting you in making the perfect choice.
Team Bensons
Everything ran smoothly
5 septembre 2026
Réponse de Bensons For Beds - Keighley233
Hi Malcolm,
Thank you for your review! 😊 We're delighted to hear everything ran smoothly from start to finish. Providing a seamless experience is exactly what we aim for, so it's wonderful to know we delivered. We appreciate your support and hope you enjoy your purchase,
Megan | Customer Care Specialist
Great sale prices
Great sale prices, easy order process. Mailika in your Keighley Branch was very very helpful explained everything so well.
30 août 2026
Friendly and helpful staff in store
Friendly and helpful staff in store. Delivery team were professional and careful in the house. Mattress is very comfortable.
3 août 2026
Friendly, efficient service.
I needed a sofa bed. Everything that IKEA had was too big for my second bedroom. My partner suggested Bensons so we looked at their website. They had exactly what I needed.
We visited the Keighley store and were met by Ruby who was very friendly, helpful and efficient. In no time at all I had ordered a sofa bed and arranged delivery. I’d happily go to Bensons first next time.
25 août 2026
Avis spontané
Réponse de Bensons For Beds - Keighley233
Hey Tony,
Thank you for your wonderful feedback. We're delighted that you found the perfect sofa bed with us and that it was just the right fit for your second bedroom. It's great to hear that Ruby at our Keighley store provided such friendly, helpful, and efficient service, making the whole process smooth and straightforward. We truly appreciate your recommendation and look forward to welcoming you back in the future,
Megan | Customer Care Specialist
Really nice and helpful assistant in…
Really nice and helpful assistant in store
Great price too
20 août 2026
Réponse de Bensons For Beds - Keighley233
Hello Ken,
Thank you for your lovely feedback! 😊 We're delighted to hear that our in-store assistant was so nice and helpful, and that you found a great price too. Providing friendly service and excellent value is what we strive for, so it's wonderful to know you had such a positive experience.
Thanks again for your support – we truly appreciate it,
Megan | Customer Care Specialist
Ruby at the Keighley store was really…
Ruby at the Keighley store was really lovely and helpful! Was quick and easy and I can’t wait for my mattress.
19 août 2026
Avis spontané
Réponse de Bensons For Beds - Keighley233
We're so pleased to hear that your experience was quick and easy, and that our team member was lovely and helpful! We hope you love your new mattress.
Team Bensons
I believe I met a lovely lady called…
I believe I met a lovely lady called Ruby in store. I had already seen the bed frame online. She was very helpful, answered all my questions and also gave me a delayed delivery slot, as the bedroom isn't finished.
14 août 2026
Réponse de Bensons For Beds - Keighley233
Hey Samera,
Thank you for your wonderful review! 😊 We're delighted to hear that Ruby provided such helpful service during your store visit. It's great to know she answered all your questions and was able to arrange a delayed delivery to fit in with your bedroom renovation plans.
Providing flexible, customer-focused service is what we strive for, and we're so pleased Ruby helped make the process easy and stress-free. We'll be sure to pass on your kind words to her. Thank you for choosing Bensons for Beds, and we hope you love your new bed frame when it's all set up,
Megan | Customer Care Specialist⭐
shocking service paid a big deposit…
shocking service paid a big deposit made to wait several months then called and cancelled my order and no refund
4 août 2026
Réponse de Bensons For Beds - Keighley233
We are sorry to hear that you are unhappy with your experience and appreciate the frustration this situation has caused. Your order was cancelled in accordance with our cancellation policy and we are sorry for the inconveneinces caused by this.
Thank you for your feedback,
Bensons for Beds
They was so much to choose from but the…
They was so much to choose from but the store manager was so helpful and helped me choose the wright purchase.
30 juillet 2026
Réponse de Bensons For Beds - Keighley233
We're delighted to hear that our store manager was so helpful in guiding you through our wide selection and assisting you in making the perfect purchase. Thank you for sharing your positive experience!
Team Bensons
Great quality sofa beds
Purchased a quality sofa bed for an affordable price. It’s yet to be delivered. The date has been arranged. We had a lovely staff member Ruby help us. She was really good at her job and put no sale pressure on us. We will be back in the future.
2 août 2026
Réponse de Bensons For Beds - Keighley233
We're so pleased to hear you found a quality sofa bed at an affordable price! It's wonderful that our team member provided such excellent, no-pressure service. We look forward to welcoming you back in the future.
Team Bensons
From start to finish we had excellent…
From start to finish we had excellent service from the staff in the show room and also the delivery drivers Sean and Andy.
So far we are very pleased with the beds we purchased.
27 juillet 2026
Réponse de Bensons For Beds - Keighley233
We're so pleased to hear that you received excellent service from our showroom staff and our delivery team. It's wonderful that you are very happy with your new beds!
Team Bensons
Ruby from the Keighley branch was a…
Ruby from the Keighley branch was a great help in showing & explaining the benefits of the various beds & mattresses. The showroom was very well stocked & displayed which helped us deciding what to order.
26 juillet 2026
Réponse de Bensons For Beds - Keighley233
Hello Martyn,
Thank you for your wonderful review! We're delighted to hear Ruby at our Keighley store was so helpful in explaining the different beds and mattresses and helping you find the right choice. It's also great to know you found the showroom well stocked and easy to browse. We'll be sure to pass on your kind words to Ruby. Thank you for choosing us,
Bensons for Beds😊
Bergen 2 mirror door wardrobe
Purchased a Bergen 2 mirror door wardrobe lovely piece of furniture when built .Terrible instructions but managed in the end .
17 juillet 2026
Réponse de Bensons For Beds - Keighley233
We're glad you're pleased with the wardrobe's final look. We appreciate your feedback regarding the assembly instructions and will certainly review them for clarity.
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent all round
Excellent staff in the shop. Very knowledgeable & helpful. Have used Bensons before & will be using them again.
5 juillet 2026
Réponse de Bensons For Beds - Keighley233
We're so pleased to hear that our shop staff were knowledgeable and helpful, and that you'll be using us again. Thank you for your kind feedback!
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