Nathan helped us in store through more decisions than I imagined buying a bed entailed which was invaluable. Not only did we arrive at something that we liked and met our needs but will also fit throu... Voir plus
Établissement
Changer d'établissementUnit G1 Crossley Retail Park, Carpet Traders Way, DY11 6DY Kidderminster, Worcester, GB
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Lisez les avis des autres
Nathan provided excellent advice and guidance throughout our visit and demonstrated outstanding product knowledge. He was friendly, professional and really took the time to understand what we were... Voir plus
Tom was an excellent salesperson, who pointed us in the right direction for our new mattress. He really took the time to listen to our needs and sorted us exactly the right mattress. So much so I can’... Voir plus
L'entreprise a répondu
Branch member of staff couldn't have been more knowledgeable about your products. He provided excellent detailed information with which we were able to make our decision on what was best for us to bu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Kidderminster373
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit G1 Crossley Retail Park, Carpet Traders Way, DY11 6DY, Kidderminster, Worcester, Royaume-Uni
- 1562747833
4,9
Excellent
270 avis
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Réponse de Bensons For Beds - Kidderminster373
We're happy to hear that you found the assistance you needed. Thank you for your positive feedback; we appreciate it very much.
Thank you,
Lauryn at Customer Care.
Excellent delivery team of John and…
Excellent delivery team of John and Triston they were great guys and just so helpful! Can’t thank then enough
19 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Kidderminster373
We appreciate your positive feedback! We're so happy to hear that our delivery team was helpful and provided excellent service for you.
Thank you,
Lauryn at Customer Care.
Very dissappointed in the service…
Very dissappointed in the service provided, after spending £3456 on a new bed the customer service recieved has been shocking - I havent even received it yet either. Will be cancelling my order today As it seems extremely difficult to get a resolution, even after the issue has been caused by one of their own team members.
19 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Kidderminster373
We're sorry to hear about the poor service you've experienced and the issues with your bed order. We have since looked into this issue and contacted you to discuss a resolution further.
Thank you for your feedback,
Megan at Customer care
Great experience with very friendly…
Great experience with very friendly staff, couldn’t do enough for us and got us a really good deal, very happy with our purchases too
11 septembre 2025
Réponse de Bensons For Beds - Kidderminster373
Thank you for your kind words! We are delighted to hear that our staff provided you with excellent service and helped you find great deals. We are happy to have you as a satisfied customer. See you again soon!
Thomas at Kidderminster was brilliant
Thomas at Kidderminster was brilliant! helped us with every question and got us what we wanted
1 septembre 2025
Réponse de Bensons For Beds - Kidderminster373
We're happy to hear that your experience in Kidderminster was so positive. We appreciate you letting us know that our team member met your needs and answered all your questions.
Take care, Megan at Customer Care
Top marks
The guys that delivered the bed were lovely. We have quite a tight staircase and they manoeuvred the bed and mattress up really well, they also removed their shoes which was an extra lovely polite touch! Top marks!
6 août 2025
Avis spontané
Réponse de Bensons For Beds - Kidderminster373
Thank you for your kind words! We are glad to hear that our delivery team went above and beyond to ensure a smooth delivery. We strive to provide excellent service and appreciate your feedback. Have a great day, Megan at Customer Care
Nathan at Bensons for Beds
Nathan introduced himself, asked if we were ok and he would be happy to answer any queries we had, after trying the majority of the beds we asked Nathan a few questions, Nathan gave us some good advice, still not pushing for a sale, we decided on what we liked, brought and bed is arriving in 5 days
22 juillet 2025
Réponse de Bensons For Beds - Kidderminster373
Thank you for your kind words and for choosing our business, [Business Name]! We pride ourselves on providing exceptional customer service and guidance to help our customers find the perfect product for their needs. We can't wait for you to enjoy your new bed, Megan at Customer Care
They provided advice as required
They provided advice as required. Not pushy. Polite. Friendly.
1 juillet 2025
Réponse de Bensons For Beds - Kidderminster373
Thank you for taking the time to write such a lovely review! We are thrilled to hear that our team was helpful and provided excellent service without being pushy. We always strive to be polite and friendly to our valued customers. Thank you for choosing us, Megan at Customer Care
Tom is an asset to the shop!
My partner and I entered the store knowing the size and firmness of the mattress we needed, and had an ideal budget. We were served by Tom, who couldn't have been more helpful, directing us to a variety of different mattresses to try and explaining the features and price points of each one. Although it can feel a little strange lying on a mattress in front of a stranger, he was very courteous and looked away each time. Tom also has a great sense of humour and we exchanged amusing anecdotes along the way! When we decided on the mattress we liked, the payment, delivery and care processes were thoroughly explained. My partner and I left feeling very satisfied and are looking forward to our new mattress being delivered.
23 juin 2025
Avis spontané
Réponse de Bensons For Beds - Kidderminster373
We're happy to hear that you and your partner had such a positive experience in our store. We appreciate your comments regarding the assistance you received in selecting the perfect mattress. It's great to know the payment, delivery, and care processes were thoroughly explained. We appreciate your feedback! Take care, Megan at Customer Care
Réponse de Bensons For Beds - Kidderminster373
We appreciate your feedback Bridget! We are happy to hear that you found our service professional, knowledgeable, and informative without any pressure.
Take care, Megan at Customer Care
Highly recommend Bensons and especially their delivery team.
Salesman was very helpful and a quick sale.
Regular updates on delivery and reminder of delivery date. Tracking available showing location of lorry and number of your drop off out of total number of drops. Plus estimated time.
Updated constantly due to traffic. Then phone call 30 mins away. Brilliant. Highly recommend. Carl driver and Tom drivers assistant were amazing too friendly nothing too much trouble. Big smiles and friendly. Amazing people highly recommend them too.
19 juin 2025
Réponse de Bensons For Beds - Kidderminster373
We're happy to hear that the sale and delivery updates were helpful. It's great to know the team's friendliness and service made your experience amazing. We appreciate your recommendation, Megan at Customer Care
I needed a new mattress and visited…
I needed a new mattress and visited Bensons I spoke to Tom and he was helpful but not pushy which I appreciated. There was an offer on the iGel mattress that I wanted but I went home to think about it. I went back the next day just to lie on it again to make sure and then Tom explained everything very clearly when I was buying it. Would definitely go back
6 juin 2025
Avis spontané
Réponse de Bensons For Beds - Kidderminster373
We're glad you enjoyed your experience. It's great to know that you found our team member helpful and informative during your mattress selection. Thank you for sharing your positive feedback; we appreciate it. Take care, Megan at Customer Care
No one jumped on you as soon as you…
No one jumped on you as soon as you walked in the door
3 juin 2025
Réponse de Bensons For Beds - Kidderminster373
Thank you for leaving your kind words for us Mrs Grahame. Thanks for choosing us and we hope you love your new order. Take care, Megan at Customer Care
Thomas the salesman at Kidderminster…
Thomas the salesman at Kidderminster branch was really lovely, chatty and friendly and very helpful in finding the right bed for my brother, thank you
26 mai 2025
Avis spontané
Réponse de Bensons For Beds - Kidderminster373
We're happy to hear that the team member was so helpful and friendly while assisting your brother! We appreciate you taking the time to share your positive experience, Megan at Customer Care
Réponse de Bensons For Beds - Kidderminster373
Thank you so much for your kind words and positive review! Our team takes great pride in providing quick and efficient service, along with a thorough knowledge of our product range. We appreciate your business and look forward to serving you again in the future!
Great service
A great, friendly advisor who gave honest and constructive advice. The whole process from viewing, selection, purchase and delivery was clearly explained in a friendly manner and that made it to be a pleasurable experience without any pressure.
5 mai 2025
Réponse de Bensons For Beds - Kidderminster373
Thank you for your kind words! We strive to provide honest and constructive advice while making the entire purchasing process a pleasurable experience. We're glad we could assist you without any pressure. Thank you for choosing us as your advisor.
Excellent knowledge about products
Excellent knowledge about products
Store was clean.
Bought from before so I knew the quality was good.
29 avril 2025
Avis spontané
Réponse de Bensons For Beds - Kidderminster373
Thank you for your amazing review! We pride ourselves on providing exceptional service and knowledgeable staff. We appreciate your continued support and hope you can tell your friends&family about us!
Sleep well,
Team Bensons💜
Excellent service from Tom
Tom was very polite and offered us information and advice or to just wander round on our own until we were ready to order. He was knowledgeable about the items in the store and also for the items we were interested in purchasing. When we made our purchase, he explained the process fully and we left the store feeling reassured with our purchase
11 avril 2025
Avis spontané
Réponse de Bensons For Beds - Kidderminster373
Hi Louise, we are so pleased you are happy with your product and the experience you have received, with us, we are so glad you are happy with your new purchase, Bensons for Beds - Kidderminster. , your wonderful feedback and rating mean a lot to us.
Thanks Tom
Friendly and knowledgeable team
Friendly and knowledgeable team, a pleasure to deal with. Awaiting delivery so can't comment on the bed just yet!
8 avril 2025
Réponse de Bensons For Beds - Kidderminster373
Thank you for your kind words! We strive to provide excellent customer service and are confident that you will love your new bed. We can't wait for you to experience the comfort and quality. Thank you for choosing our business!
We had excellent service at Bensons for…
We had excellent service at Bensons for Beds at the Kidderminster store.
Melvyn was exceptional.
We hadn’t purchased a new bed for years and were apprehensive but there were no worries.
We would recommend them for a five star service anytime.
Thank you.
8 avril 2025
Réponse de Bensons For Beds - Kidderminster373
Hi Jean , we are so pleased you are happy with your product and the experience you have received.Thank you for leaving such lovely feedback.
Many Thanks Mel
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