Lena (staff member) was excellent! She was professional, knowledgeable and friendly. She guided us through our options and helped us choose the best mattress for our needs. There was a brilliant offer... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 8a Birstall Shopping Park, Birstall, WF17 9DT Leeds, Yorkshire, GB
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Lisez les avis des autres
Staff member that helped us wasn’t pushing, answered any questions we had, had a laugh and a joke with our children along with a few other staff members. Would highly recommend this store and staff me... Voir plus
L'entreprise a répondu
We had a really positive experience with Sonya at that Birstall branch. She helped us find the right bed and mattress combination for our new loft conversion. Delivery was also very straightforward... Voir plus
L'entreprise a répondu
Staff were welcoming without being pushy. Asked what we were looking for and listened to our needs, then showed us exactly what we were thinking of..... the staff member (Craig) explained everything... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - Leeds673
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 8a Birstall Shopping Park, Birstall, WF17 9DT, Leeds, Yorkshire, Royaume-Uni
- 1924422381
4,8
Excellent
529 avis
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Réponse de Bensons For Beds - Leeds673
We're so glad you found the perfect mattress and pillows. Thank you for sharing your experience!
Team Bensons
From start to finish excellent service.
30 mai 2026
Réponse de Bensons For Beds - Leeds673
We appreciate your kind words. We are so pleased you had a great experience!
Team Bensons
Me and my partner went to the store not…
Me and my partner went to the store not knowing the first thing about beds and the staff member there was perfect. She showed us all the different styles and listened to what we wanted and what we didn’t and also went into amazing detail about the beds and the prices and comparisons between the different styles and seemed very knowledgeable. She was very quick to jump in and help us didn’t push us to get a bed that was too expensive for us but she was wonderful and a credit to the company
26 mai 2026
Réponse de Bensons For Beds - Leeds673
We are so pleased to hear about your excellent experience in our store! It's wonderful that our team member provided such knowledgeable and unpressured assistance, helping you find the perfect bed. Thank you for your kind words.
Team Bensons
Exceptional service.
Shop staff, were knowledgable and helpful, Bensons kept me up-to-date with my beds progress, delivery was spot on time and the drivets were quick, cheerful and efficient.
What more can you ask for.
25 mai 2026
Réponse de Bensons For Beds - Leeds673
We're so pleased to hear about your excellent experience with our team, from the knowledgeable staff to the efficient delivery. Thank you for your kind words!
Team Bensons
Kerry was very helpful in choosing the correct…
Very helpful in choosing the correct mattress for us, nothing was too much trouble and I would highly recommend. Colin and Reece who came to for our bed were extremely efficient friendly and worked so hard, nothing was a problem and were very accommodating, top blokes!!
25 mai 2026
Réponse de Bensons For Beds - Leeds673
We're so pleased you found our team helpful in choosing your mattress! It's wonderful to hear our delivery team was efficient, friendly, and accommodating. Thank you for your kind words.
Team Bensons
Réponse de Bensons For Beds - Leeds673
We appreciate your kind words. We are so glad you had a great experience with us.
Team Bensons
Réponse de Bensons For Beds - Leeds673
We're glad you received great service and on-time delivery! We appreciate your feedback.
Team Bensons
Kelly was superb.
Order was processed efficiently , on time and promptly delivered.
Kelly dealt with us superbly and made us feel very important to her.
Well done.
9 mai 2026
Réponse de Bensons For Beds - Leeds673
We're so pleased to hear your order was processed efficiently and delivered promptly! It's wonderful to know our team made you feel valued. Thank you for sharing your positive experience!
Team Bensons - Jess
All round fab end to end service
Our initial in store experience was great, we were browsing and were welcomed by Sonya at the Leeds Birstsall store. She listened to what we wanted, directed us and offered us the mattress simulator to determine what would be best for us. She provided different price options and extras, talked through everything we needed to know - was warm, friendly and knowledgeable.
Whilst our delivery was a little late, the driver called to explain. The delivery people were warm and friendly. We opted for a build service. Dave (Hessy) was a lovely guy, explained everything he’d do, timings etc. showed us the finished build to make sure we were happy. All in all great service would recommend
14 mai 2026
Réponse de Bensons For Beds - Leeds673
We're so pleased to hear about your positive in-store experience and the excellent service you received. It's wonderful to know our team member was warm, friendly, and knowledgeable. We appreciate you highlighting the friendly delivery and build service. Thank you for your recommendation!
Team Bensons
Fabulous customer service very caring…
Fabulous customer service very caring and professional
15 mai 2026
Réponse de Bensons For Beds - Leeds673
We're so glad you found our customer service caring and professional! Thanks for the 5-star review.
Team Bensons - Jess
Good polite and informative sales…
Good polite and informative sales person and delivery team
14 mai 2026
Réponse de Bensons For Beds - Leeds673
Thank you! We're so pleased our team was polite and informative. We appreciate your feedback.
Team Bensons - Jess
Great bed, shame about the rest.
The shop at Birstall is outdated and shabby, next to dreams it doesn’t really draw you in. I went in because I have bought from you before in another store. I had been in plenty of other bed shops that day and tried out the electric beds. Yours was by far the most comfortable in my opinion if a little old fashioned. Has a wire instead of wireless which is a nuisance. Also no single button setting for the weightless sleep pattern all the others had. All in all I should have gone straight back to Dreams. If it wasn’t for the unbelievable mattress (not memory foam) I would have.
Went home thought about my experience and ordered online, which was fairly easy to do.
Then came the lengthy wait for my bed a little longer than I would have liked, but after all that I’m happy with my bed thank you.
Another thing the delivery company could do with updating, they were a nightmare.
8 février 2026
Réponse de Bensons For Beds - Leeds673
We appreciate you taking the time to share your detailed feedback regarding your recent experience. We are glad to hear that you are happy with your bed, especially the mattress. We acknowledge your comments about the Birstall store's appearance and the features of our electric beds, as well as the delivery experience. We are always looking for ways to improve, and your insights are valuable to us.
Team Bensons
Réponse de Bensons For Beds - Leeds673
Thank you for your feedback, it is highly appreciated.
Team Bensons
Really helpful staff
Really helpful staff, delivery on time and really polite and friendly
9 mai 2026
Réponse de Bensons For Beds - Leeds673
We appreciate your positive feedback! We're so glad our staff was helpful, and the delivery was on time, polite, and friendly.
Team Bensons
Very helpful and friendly service
Very helpful and friendly service, very knowledgeable sales staff
6 mai 2026
Réponse de Bensons For Beds - Leeds673
We're glad you found our sales staff knowledgeable, and that you received helpful and friendly service. Thanks for your positive feedback!
Team Bensons
Had our bed 4days love it ❤️
1 mai 2026
Réponse de Bensons For Beds - Leeds673
We're happy to hear that you are enjoying your new bed! Thank you for sharing your positive experience with us.
Team Bensons
Réponse de Bensons For Beds - Leeds673
We're so glad you found our service quick and friendly! Thanks for the positive feedback; it means a lot to our team.
Team Bensons
Great delivery mattresses taken to each…
Great delivery mattresses taken to each room, bought rolled mattresses, came great in less than 24 hours, very comfy
26 avril 2026
Réponse de Bensons For Beds - Leeds673
Thank you! 😊 We’re so glad everything went smoothly — quick delivery, mattresses to the right rooms, and comfy in under 24 hours is a win! Enjoy sinking in and sleeping well,
Megan | Customer Care Specialist🛏️✨
Great Customer Service by Lena
We had a fantastic experience at Bensons for Beds thanks to Lena. She was friendly, knowledgeable, and took the time to really understand what we were looking for. Lena explained the different options clearly without any pressure, and her advice made choosing the right bed much easier.
Excellent customer service from start to finish professional, patient, and genuinely helpful. A real credit to the store. Highly recommended!
21 avril 2026
Réponse de Bensons For Beds - Leeds673
We're happy to hear you had such a fantastic experience! It's great to know that our team member was so helpful and informative. We appreciate your recommendation and are delighted we could assist you in finding the perfect bed.
Team Bensons
Réponse de Bensons For Beds - Leeds673
Much appreciated! A great experience is always our goal ⭐
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist
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