We were served by Vivienne from the Livingston store, we were purchasing a bed for our first home and the service we received from her was very accommodating and professional. She made purchasing a be... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Almondvale Retail Park, EH54 6RQ Livingston, West Lothian, GB
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Lisez les avis des autres
Shop staff were knowledgable and friendly, listening to my needs and guiding towards the right mattress for me an my needs. No Sales pressure just genuine assistance. Prompt delivery too, kept in co... Voir plus
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Well pleased with new bed went from a double to a king size and it's big like the elephant in the room. Had to move furniture around in a showroom setting you don't realise how big or how high your n... Voir plus
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I purchased a divan bed and mattress from the Livingston branch. I was assisted by Vivienne a lovely lady with superb customer care skills and also very knowledgeable in the Company products. This... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Livingston651
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Almondvale Retail Park, EH54 6RQ, Livingston, West Lothian, Royaume-Uni
- 1506591939
4,8
Excellent
256 avis
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Staff were very knowledgable and…
Staff were very knowledgable and helpful without being pushy
12 mars 2026
Réponse de Bensons For Beds - Livingston651
Alex,
We appreciate your feedback! We're so pleased to hear that our staff were knowledgeable and helpful without being overly assertive.
Team Bensons - Jessica
From my first visit to the showroom to…
From my first visit to the showroom to the point of install was very professional
28 février 2026
Réponse de Bensons For Beds - Livingston651
Thank you so much! 😊 Wonderful to hear everything was handled so professionally from your first visit to the showroom right through to installation. We really appreciate your feedback,
Megan at Customer Care
Friendly and helpful
The delivery guys were friendly and helpful when I needed assistance to move an existing piece of furniture so that bedside tables were placed exactly where I wanted them.
7 mars 2026
Réponse de Bensons For Beds - Livingston651
Mr&Mrs Millan,
We're so glad to hear that our delivery team was friendly and helpful in assisting you with moving your furniture and placing your new bedside tables.
Thank you for your positive review - Lauryn at Customer Care.
Excellent service and communication…
Excellent service and communication from buying the mattress in the shop in Livingston to the delivery of the mattress. Delivery staff were so helpful and friendly.
6 mars 2026
Réponse de Bensons For Beds - Livingston651
Thank you so much for your wonderful review! We’re delighted to hear that your experience—from purchasing in our Livingston store to the delivery—was smooth and well‑communicated. It’s great to know our delivery team made everything helpful and friendly for We truly appreciate your feedback.
Megan at Customer Care
Overall good experience
Spent time discussing different beds with us. Delivery booked on a convenient date and regular updates confirming day and time. Product arrived in good condition and quickly assembled, delivery team pleasant, competent and tidy.
27 février 2026
Avis spontané
Réponse de Bensons For Beds - Livingston651
E White,
We appreciate your great feedback! It's wonderful you felt supported while choosing a bed and that the delivery was smooth, with a competent and tidy team. We're glad the product arrived in good condition.
Team Bensons
Fab service from start to end
Great customer service from the beginning. Was kept up-to-date on my order along the way and the delivery guys were courteous and considerate. Would highly recommend anyone considering a purchase from Bensons. First class all the way!
23 février 2026
Réponse de Bensons For Beds - Livingston651
Thank you so much for your 5 star reviews James! Delighted to hear the customer service was great from the very beginning, with clear updates all the way through your order. Wonderful that the delivery guys were courteous and considerate too. Really appreciate your recommendation,
Megan at Customer Care😊⭐
Great service from start to finish
Great service from start to finish
I had done my research on the kind of bed that I wanted. The shop had a great choice and the sales assistant Jack was a great help. He was well mannered and extremely knowledgable Went over all the details carefully and the transaction was easy. A credit to the company.
20 février 2026
Réponse de Bensons For Beds - Livingston651
We're happy to hear that you received great service and found a wide selection of beds. It's great to know that our team member was helpful, well-mannered, and knowledgeable, and that the transaction was easy.
Stewart - Team Bensons
Great experience from start to finish
Great experience from start to finish, got a great bed for a price that suited. Staff were very helpful and never forced any extra products or warranties. Delivery was perfect and the guys were polite and respectful of the property.
12 février 2026
Réponse de Bensons For Beds - Livingston651
We're happy to hear that you had a great experience and found a bed at a price that suited you. It's great our staff were helpful without being pushy and that the delivery was perfect. We appreciate you sharing.
- Jessica at Team Bensons
Shop staff were knowledgable and…
Shop staff were knowledgable and friendly, listening to my needs and guiding towards the right mattress for me an my needs. No Sales pressure just genuine assistance. Prompt delivery too, kept in constant contact and phoned 20 mins before delivery. Delivery team were great, took away old mattress and placed the new one on bed, taking away all rubbish too.
8 février 2026
Réponse de Bensons For Beds - Livingston651
We're happy to hear that our staff were knowledgeable and helpful in guiding you to the right mattress. We appreciate you mentioning the prompt delivery and the great service from our delivery team. Thank you for your positive feedback!
Flawless from start to finish thanks BFB
2 février 2026
Réponse de Bensons For Beds - Livingston651
We're happy to learn that you experienced flawless service from beginning to end. Thank you for your positive feedback; we appreciate it.
New bed
Good choice, fair price and helpful staff. Delivered on time as agreed when ordered
4 février 2026
Avis spontané
Réponse de Bensons For Beds - Livingston651
We appreciate your comments. We're happy to hear that you were pleased with the selection, price, helpful staff, and timely delivery!
The lady who served me Vivienne was…
The lady who served me Vivienne was absolutely brilliant suffer bad from anxiety and she was very patient with me explaining about the mattresses that I was trying and how my old mattress was giving me my aches and pains and rush me in any way would definitely go back to bensons
3 février 2026
Réponse de Bensons For Beds - Livingston651
We're happy to hear that you had such a positive experience. It's great to know that our team member was so helpful and patient while assisting you. We appreciate you taking the time to share your feedback.
Quality product
Quality product, came within confirmed timeslot and service from start to finish was good
2 février 2026
Réponse de Bensons For Beds - Livingston651
Thanks so much Neill! We love hearing that the quality, timing, and service all hit the mark — that’s exactly what we aim for!
Looking forward to seeing you again!
Megan at Customer Care
We had exceptional customer services from Nadia
We had exceptional customer service from Nadia the first time we ordered our mattress. We had to go back in as the mattress wasn’t suitable and she couldn’t have been more helpful again. Sorted a replacement without any fuss and was again amazing. She’s a credit to your company
29 janvier 2026
Réponse de Bensons For Beds - Livingston651
We're happy to hear that you received exceptional customer service and that our team member was so helpful in resolving the mattress issue. We appreciate your positive feedback,
Megan at Customer Care
Nadia welcomed me as soon as I entered…
Nadia welcomed me as soon as I entered the Store, she listened to what I was looking for and helped me choose the right bed and mattress
26 janvier 2026
Réponse de Bensons For Beds - Livingston651
We're happy to hear that we welcomed you and helped you choose the right bed and mattress. We appreciate your positive feedback and are glad you had a great experience!
Didn't feel pressured
Didn't feel pressured. Lovely sales lady. So kind and helpful. Felt valued and informed
26 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Livingston651
We appreciate you sharing your experience. We're so happy to hear that our sales lady was lovely, kind, and helpful, and that you felt valued and informed.
Until next time, take care,
Megan at Customer Care!
Good sales person and delivered on time
Great help in choosing the bed and on time delivery
28 décembre 2025
Réponse de Bensons For Beds - Livingston651
We're happy to hear that you received great help selecting your bed and that the delivery was on time! We appreciate your positive feedback.
Nadia in livingston branch was super…
Nadia in livingston branch was super helpful, very friendly and answered all questions put to her.
2 janvier 2026
Réponse de Bensons For Beds - Livingston651
We appreciate your feedback and are so glad to hear that our staff was helpful and friendly and answered all of your questions.
Very happy with bed
Very happy with bed, drivers were lovely when dropping off, happy to remove shoes etc due to cream carpets and because they had extra time they set it up for me on the bed! Awesome service!
25 janvier 2026
Réponse de Bensons For Beds - Livingston651
We're happy to hear you're very pleased with your bed! It's great the delivery team were so considerate and helpful setting it up for you. We appreciate your awesome feedback!
Nadia was great in store
Nadia was great in store. She showed us lots of options and took the time to explain each one. As we had a big order she was able to get us a few items thrown in with total price which was much apprenticed. Her knowledge was great and advice on my mattress was spot in as its been the best sleep I have had in years. The delivery team were also great and efficient.
2 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Livingston651
We're happy to hear that you had a great in-store experience and that you appreciated the advice you received. We're also glad the delivery team were efficient and that you are sleeping well! Thank you for your positive feedback.
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