We were served by Vivienne from the Livingston store, we were purchasing a bed for our first home and the service we received from her was very accommodating and professional. She made purchasing a be... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Almondvale Retail Park, EH54 6RQ Livingston, West Lothian, GB
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Lisez les avis des autres
Shop staff were knowledgable and friendly, listening to my needs and guiding towards the right mattress for me an my needs. No Sales pressure just genuine assistance. Prompt delivery too, kept in co... Voir plus
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Well pleased with new bed went from a double to a king size and it's big like the elephant in the room. Had to move furniture around in a showroom setting you don't realise how big or how high your n... Voir plus
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I purchased a divan bed and mattress from the Livingston branch. I was assisted by Vivienne a lovely lady with superb customer care skills and also very knowledgeable in the Company products. This... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Livingston651
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Almondvale Retail Park, EH54 6RQ, Livingston, West Lothian, Royaume-Uni
- 1506591939
4,8
Excellent
256 avis
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What a fantastic company
What a fantastic company! Steve in sales helped me immensely, making sure I bought the right bed, headboard and mattress for my needs.
They kindly sent two lovely young men to dismantle my old bed for me and the lads who came today to install my products were fabulous.
They also kept in constant contact with me.
I can't recommend this Company highly enough.
22 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Livingston651
We're so glad to hear that our team helped you find the perfect bed and provided such excellent service, including dismantling your old bed and keeping you informed. We appreciate your high recommendation!
Excellent service from both Jack and…
Excellent service from both Jack and Viv at the Livingston store. Mattresses are surprisingly complicated, but made easy with the right tools and knowledge. I'm not a quick shopper - the team gave me space and patience over several store visits, as well as expert input to help with my final shopping decision. Highly recommend.
10 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Livingston651
We’re delighted to hear Jack and Viv provided such patient, knowledgeable service and made the process easy for you over multiple visits. Your recommendation means so much! Thank you for your positive review – Lauryn at Customer Care 💜
From start to finish amazing service…
From start to finish amazing service and communication, in shop experience with no pressure etc to the delivery everything was spot on and professional. 5 stars to Bensons, would definitely use again and highly recommended.
8 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Livingston651
We’re thrilled to hear your experience was seamless from start to finish, with excellent service, clear communication, and a pressure-free in-store visit. It’s wonderful to know delivery was spot on and professional too. Thank you for your recommendation and positive review – Lauryn at Customer Care 💜
Helpful staff
6 janvier 2026
Réponse de Bensons For Beds - Livingston651
Thanks for your feedback! We’re so glad our team was helpful – that’s what we’re here for! 😊
We’d love to serve you again in the future.
Megan at Customer Care
Expert knowledge, complete confidence
Salesperson was very knowledgeable and took time to get to know what we would need. The whole process was easy, especially as they had our details on file from our previous mattress 9yrs ago. Easy to get to and park right by the door at the Livingston store.
5 janvier 2026
Réponse de Bensons For Beds - Livingston651
Thank you for sharing your experience with us! We’re delighted to hear our salesperson took the time to understand your needs and made the process so easy—especially with your details ready from before. Great to know the Livingston store was convenient too! We’ll make sure the team sees your kind words,
Megan at Customer Care
Staff very helpful and explaining the…
Staff very helpful and explaining the difference in mattresses. Also just letting you choose which one you want and not pushing you to buy which I prefer.
1 janvier 2026
Réponse de Bensons For Beds - Livingston651
We appreciate your feedback! We're happy to hear that our staff were helpful in explaining the mattresses and allowing you to choose without pressure. Michael @ Team Bensons
Excellent Service
Jack was very helpful, friendly and provided excellent guidance in the shop
27 décembre 2025
Réponse de Bensons For Beds - Livingston651
We appreciate you sharing that our staff was helpful and friendly and provided excellent guidance. Thank you for your positive review – Lauryn at Customer Care 💜.
Firstly it was the only bed shop open…
Firstly it was the only bed shop open at 10am on a Sunday so everyone else missed out on our custom!
Sales assistant Nadia was quick to ask us if we needed help and soon had us lying down! We picked our super kingsize base, mattress and headboard, and it was all delivered before Christmas. Love the bed. Great investment. Would recommend Bensons for Beds.
7 décembre 2025
Réponse de Bensons For Beds - Livingston651
We're happy to hear that you found us at the right time and that our sales assistant was helpful. We're so glad you love your new super kingsize bed and that it arrived before Christmas. Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Livingston651
We’re so happy to hear you’re sleeping like a baby! That’s exactly what we aim for with every mattress. 💜 Thank you for your positive review – Lauryn at Customer Care.”
Great Customer Care
Delivery men were professional.They were courteous and also handled package with care.Unfortunately,i didn't check their name badges .
A definite recommend for further future purchases.
9 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Livingston651
We appreciate you taking the time to share your feedback! We're happy to hear that our delivery team was professional, courteous, and handled your package with care. We appreciate your recommendation for future purchases. Stewart - Team Bensons
We have been very impressed with our…
We have been very impressed with our recent interaction with Bensons, from using the website to look @ products, then our visit to your Livingston location where Nadia dealt with our purchase, we were amazed that Nadia advised our order would be delivered in 5 days. After placing our order the delivery information via website & text was excellent, resulting in delivery of our Tempur mattress on the 5th December, the delivery guys were very cheery our delivery was scheduled between 1pm to 3pm there was no surprise when we were contacted around midday with the delivery around 12:30.
4 décembre 2025
Réponse de Bensons For Beds - Livingston651
This is a fantastic review! Thank you for taking time to leave us some positive comments. We are thrilled that you love your new product and that you had great service while shopping with us Thank you, Stewart. - Team Bensons
Réponse de Bensons For Beds - Livingston651
Thank you so much for taking the time to leave your review, we appreciate it
– Thank you, Jess- Team Bensons
Previous experience in the store.
Previous experience in the store,I always have good customer service and the staff are lovely.
3 décembre 2025
Réponse de Bensons For Beds - Livingston651
We appreciate you sharing your positive experience! We're happy to hear that you consistently receive good customer service from our lovely staff.
First time buyers
The assistant, Jack, was phenomenal the entire time. He immediately approached my wife and I. Straight away, he was super friendly and funny and asked about our needs, also asked our names and pronouns, which we really appreciated as a queer couple. Because he was showing us around, he suggested we leave our bags somewhere safe in store, which we did. He also showed concern for my wife who has a mobility aid as she was getting on and off beds the entire time, and showed us the way to the lift at the back so my wife wouldn't have to use the stairs. She was in a lot of pain that day and his consideration for her disability was touching. We bought a mattress that night. We are first time buyers, and are moving into our first house soon, so Jack made this entire process easy.
28 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Livingston651
We're happy to hear that you had such a positive experience. We appreciate your highlighting the assistant's attentiveness, respect, and helpfulness, especially regarding your needs as first-time buyers and the consideration shown to your wife's mobility. Thank you for your feedback.
The lady that helped us was great
The lady that helped us was great, full of information about products, she took a bit of time to show us beds/ mattresses
The bed we really wanted was unavailable for delivery until mid January, which was disappointing considering it was part of the new range ( we had to go elsewhere for bed frame )
25 novembre 2025
Réponse de Bensons For Beds - Livingston651
Thank you for your feedback Lynne! We’re so pleased to hear our colleague gave you plenty of helpful information and took the time to guide you through the options.
We completely understand how disappointing it must have been to find your preferred bed frame unavailable for delivery until mid-January, especially as part of the new range. Your comments are really valuable, and we’ll share them with our team to see how we can improve availability in the future.
If you need any further help with mattresses or accessories, we’re always here to assist,
Megan at Customer Care
Réponse de Bensons For Beds - Livingston651
We appreciate your kind review! It's great to know our sales assistant was so helpful. Thank you for your support,
Megan at Customer Care
The member of staff
The member of staff, Nadia, was so helpful. She was informative and relaxing to talk to.
10 octobre 2025
Réponse de Bensons For Beds - Livingston651
Thank you so much for your lovely review! We're delighted to hear that Nadia made your experience such a positive one. Her helpfulness and calming approach are exactly what we strive for — we’ll be sure to pass on your kind words. If you need anything else, we’re always here to help,
Megan at Customer Care
Knowledgable Staff member Nadya
The member of staff Nadya helped me reduce my choice to two and that was so helpful because I had been in countless times before trying out too many beds and got myself confused and unable to make a decision.
25 septembre 2025
Réponse de Bensons For Beds - Livingston651
We're glad to hear that our team member was able to assist you with your decision. We appreciate you taking the time to share your positive experience.
Thank you,
Lauryn at Customer Care
Answered everything we asked so we made…
Answered everything we asked so we made the purchase partly due to staff
28 septembre 2025
Réponse de Bensons For Beds - Livingston651
Thank you for your kind words! We’re thrilled our staff could answer all your questions and help make your purchase decision easier.
Take care,
Megan at Customer Care✨
Very helpful staff and reasonably…
Very helpful staff and reasonably priced, delivery was very easy, no complaints
27 septembre 2025
Réponse de Bensons For Beds - Livingston651
We're so happy to hear that our staff was helpful, the prices reasonable, and the delivery easy! We appreciate your positive feedback.
Thank you,
Lauryn at Customer Care
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