We were served by Vivienne from the Livingston store, we were purchasing a bed for our first home and the service we received from her was very accommodating and professional. She made purchasing a be... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Almondvale Retail Park, EH54 6RQ Livingston, West Lothian, GB
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Lisez les avis des autres
Shop staff were knowledgable and friendly, listening to my needs and guiding towards the right mattress for me an my needs. No Sales pressure just genuine assistance. Prompt delivery too, kept in co... Voir plus
L'entreprise a répondu
Well pleased with new bed went from a double to a king size and it's big like the elephant in the room. Had to move furniture around in a showroom setting you don't realise how big or how high your n... Voir plus
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I purchased a divan bed and mattress from the Livingston branch. I was assisted by Vivienne a lovely lady with superb customer care skills and also very knowledgeable in the Company products. This... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Livingston651
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Almondvale Retail Park, EH54 6RQ, Livingston, West Lothian, Royaume-Uni
- 1506591939
4,8
Excellent
256 avis
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The sales assistant Jack in the…
The sales assistant Jack in the Livingston store was very pleasant and helpful when making our purchase. He clearly knows his products.
15 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Livingston651
We appreciate you sharing your experience! We're happy to hear that our sales team was pleasant, helpful, and knowledgeable in assisting you with your purchase.
Thank you,
Lauryn at Customer Care.
Great service, very knowledgeable
Very efficient. Good service with friendly staff, not overbearing with the sales pitch either
16 septembre 2025
Réponse de Bensons For Beds - Livingston651
We appreciate your feedback! We're happy to hear that you found our service efficient and our staff friendly, without being too pushy. Thanks for sharing.
Best Wishes,
Megan at Customer Care
Store assistant was really helpful with…
Store assistant was really helpful with everything I needed
15 septembre 2025
Réponse de Bensons For Beds - Livingston651
Thank you for your kind words! Our team is dedicated to providing exceptional service and we are glad to hear that our store assistant was able to assist you with all of your needs. We appreciate your support and hope to see you again soon.
Great customer service
Was assisted to buy our furniture by Jack from the Livingston store .
This young man is a credit to the store. Thank you for all your help.
11 septembre 2025
Réponse de Bensons For Beds - Livingston651
Thank you so much for your kind words about Jack! We are so lucky to have him on our team. Customer satisfaction is our top priority and we're thrilled to hear that Jack provided you with excellent service. We truly appreciate your support!
Réponse de Bensons For Beds - Livingston651
Thank you so much for giving us 5 stars. You made our day! Take care, Megan at Customer Care
All the staff were patient and very…
All the staff were patient and very informative. They didn’t rush or push a sale and with my son having Asperger’s it made it very easy and comfortable for him
26 août 2025
Réponse de Bensons For Beds - Livingston651
We appreciate you sharing your experience. We're happy to hear that our team's patience and knowledge created a comfortable environment for your son. Thank you for your feedback!
Fantastic experience buying a new bed!
We had a great experience buying my mum's new bed last week, Conner the sales guy was fantastic, gave us time to look around, wasn't pushing about selling things to us and dealt with our purchase speedily.
17 août 2025
Réponse de Bensons For Beds - Livingston651
We're happy you had a great experience purchasing the new bed! We appreciate your positive feedback regarding the sales process and that you were given time to browse without pressure. Thank you for sharing with us, Megan at Customer Care
Warm welcome
When we come into the store we got a friendly welcome. Told the assistant what we where looking for told us to feel free to have a good look around. Went back to speak to the assistant after we had a look around she was very helpful spent time with us and explaining any questions we had. Gave us a quote no pressure trying to get us to buy anything
25 juillet 2025
Réponse de Bensons For Beds - Livingston651
We love hearing about positive experiences like yours! Our team strives to create a welcoming and stress-free environment for our customers. Thank you for choosing us and we look forward to seeing you again soon, Megan at Customer Care
Delivered on time by two friendly and…
Delivered on time by two friendly and professional staff.
7 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Livingston651
Thank you for your wonderful review! We are thrilled to hear that our team provided efficient and courteous service. We look forward to seeing you again soon, Megan at Customer Care
Réponse de Bensons For Beds - Livingston651
Thank you for your kind words about our staff member! We strive to provide exceptional customer service and it's great to hear that they were able to assist you in a friendly and helpful manner. We appreciate your support and hope to see you again soon! Megan at Customer Care
Great service in store
30 juin 2025
Réponse de Bensons For Beds - Livingston651
Thank you for leaving us such a wonderful review! We strive to provide top-notch service and it's always a pleasure to hear that we've succeeded. We can't wait to see you again in the future,
Megan at Customer Care
The member of staff we dealt with was…
The member of staff we dealt with was extremely polite and helpful and made the purchase as smooth as it could have been.
25 juin 2025
Réponse de Bensons For Beds - Livingston651
We appreciate your feedback! We are happy to hear the staff member was polite and helpful, making your purchase smooth. Thank you for choosing us! Take care, Megan at Customer Care
Buying a bed at Benson for beds
Staff member welcomed me with a cheery hello.
I explained that I was looking for an ottoman bed. Steve let m see what he had in stock and was very helpful.
He printed of the details as wanted to discuss the bed at home with husband. Ordered bed the following day.
26 juin 2025
Réponse de Bensons For Beds - Livingston651
We're happy to hear that you were greeted warmly and found our team member helpful during your search for an ottoman bed. We appreciate you taking the time to share your positive experience Kevin. Thank you, Megan at Customer Care
Great service
As soon as we went in to the shop.the staff came over and helped us out we picked out what we wanted the service was great time
9 juin 2025
Réponse de Bensons For Beds - Livingston651
We're so glad to hear that our staff provided great service and helped you find what you wanted quickly. Thank you for your positive feedback, Megan at Customer Care
Really helpful and friendly
Really helpful and friendly, Nadia was great at informing us about mattresses and helping us find the best one for us (and she made extra effort to do it in the most affordable way)
6 juin 2025
Réponse de Bensons For Beds - Livingston651
We're happy to hear that you found our team member helpful and friendly! We appreciate your positive feedback and are so glad we could assist you in finding the perfect mattress within your budget. Thanks for sharing, Megan at Customer Care
Excellent Customer Service
Owing to a medical condition I needed a lower bed and went to Bensons for beds (Livingston) Steve gave me space to look around. After looking about Steve advised that a lower divan would be a better solution as a thinner mattress would not help the medical condition. The service was excellent and when I went back to order the bed, Jack dealt with the sale in a very professional manner. With my experience I would thoroughly recommend Bensons for Beds for their excellent customer service
30 mai 2025
Réponse de Bensons For Beds - Livingston651
We're happy to hear that you received excellent customer service while finding a suitable bed. We appreciate you highlighting the team's professional and helpful approach in meeting your specific needs. Thank you for recommending us, Megan at Customer Care
Réponse de Bensons For Beds - Livingston651
We are happy to hear that our saleswoman was very knowledgeable and informative. Thank you for your positive feedback, Megan at Customer care
Excellent Service
My wife and I visited the store early in the day, when we were the only customers. The sales person tested our sleep positions to gauge how firm our mattresses should be. She then guided us to several several mattresses with different spring 'counts', layers of foam, with or without gel etc. We lay on these to test them and tried several pillows, so this process took quite a while. After making our choices, the sales person carefully reviewed a long list of criteria with us, including warranties, to check that we were buying exactly what we wanted. We also discussed and agreed a date for delivery, and how this could be altered if necessary. (We were aware of discounted prices before visiting the store, so felt confident about getting value for money.)
22 mai 2025
Avis spontané
Réponse de Bensons For Beds - Livingston651
We're happy to hear that you and your wife had such a thorough and helpful experience in our store. It's great to know that the sleep position testing and mattress selection process met your needs. Thank you for your positive feedback regarding the warranty review and delivery arrangement. Take care, Megan at Customer care
Zero stars
Zero stars, Mattress cost nearly £1,000, within 7 months, had hollow and dip in the middle, reported, had a visit and received replacement mattress. Same thing within 8 months hollow and dip in the middle. Have been told mattress should be rotated - no, the mattress is too heavy to move, so rotated me, slept at head, then foot of bed. Still trying to get reply and need a refund. Mattress not fit for purpose.
Update I have not been contacted, the reply from Benson is not correct 20Aug, 21.21hrs
8 mai 2025
Avis spontané
Réponse de Bensons For Beds - Livingston651
We appreciate your feedback and we're sorry you've experienced these issues with the mattress. We have investigated and since contacted you to discuss the outcome further with you. Thank you, Megan at Customer Care
Bedroom furniture…
Very helpful staff patient and friendly. We went through different options in the Lorenzo bedroom furniture. Went home we discussed what would suit the room then returned and ordered what we wanted. Easy process now waiting for it to arrive in next 5/6 weeks
29 avril 2025
Réponse de Bensons For Beds - Livingston651
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our staff and found the perfect bedroom furniture. We can't wait for your new furniture to arrive in 5-6 weeks. Thank you for choosing us!
Take care,
Team Bensons
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