Sales assistant was friendly, helpful and very knowledge and offered 3 options to meet our requirement. (only minor criticism is that we wanted to have a look around the store, but felt having been... Voir plus
Établissement
Changer d'établissementUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
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Shameela greeted us , gave us an overview of the products , and then left us to have a good look around on our own . When we had selected what we wanted ,the transaction was very smooth . Shameela is... Voir plus
L'entreprise a répondu
We are glad we visited the store in Luton to check different brands mattresses. With help from the store assistant we ended up selecting a different mattress to the one we were looking for. But that w... Voir plus
L'entreprise a répondu
Five stars for Patrycja at the Luton Chaul End branch! She went above and beyond to assist us with our purchase. She listened to our requirements, offered expert guidance on bedroom options, and showe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Luton222
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, Royaume-Uni
- 1582507626
4,8
Excellent
366 avis
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The service was exemplary throughout
The service was exemplary throughout. I was very pleasantly surprised! Purchased a mattress for my daughter. She is so comfortable on it she never wants to get out of bed!
11 mai 2026
Réponse de Bensons For Beds - Luton222
We are so happy to hear that our service was exemplary and that your daughter is enjoying her new mattress so much! Thank you for sharing your positive experience.
Team Bensons
I went in just to browse but walked…
I went in just to browse but walked away with a bargain on a double headboard.
Steven was incredibly helpful throughout the process thanks for the great advice, mate. Much appreciated!
Much recommended
11 mai 2026
Réponse de Bensons For Beds - Luton222
Thanks so much for the great review! We’re delighted Steven could help you find a bargain on your headboard — we’ll be sure to pass on your kind words. Very much appreciated! 😊
We visited the store looking for a…
We visited the store looking for a single bed and found one we really liked, so we decided to go ahead with the purchase. The lady who assisted us was extremely friendly, helpful, and professional throughout the process. She was the only reason we felt comfortable completing the purchase.
Unfortunately, the rest of the staff were not welcoming at all. We wanted to view the bed from all sides, but when we asked for assistance, we were simply told to “turn on the lights,” and no one was willing to help move the bed so we could inspect it properly. Their customer service and attitude were very disappointing, with rude and uncooperative body language that made us feel unwelcome.
As we urgently needed the single bed, we had no other option but to proceed with the purchase. Otherwise, we would not have bought the bed or recommended this branch to anyone. Apart from the lady who served us, the overall customer service experience was extremely poor.
10 mai 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
Thank you for taking the time to share your feedback about your recent visit to our store. Please accept our sincere apologies for the disappointing experience you described. You should have been offered full assistance when viewing the bed, including help inspecting it properly from all angles. We truly regret that you felt pressured to proceed with the purchase due to urgency rather than confidence in the service provided. Your feedback is extremely important to us and will be shared with the store management team so this behaviour can be addressed and further training provided.
Thank you for your feedback
I had an outstanding experience at…
I had an outstanding experience at Benson’s Luton branch, especially thanks to Stephen, the customer service manager. When I visited the first time, he was incredibly professional and truly customer-centric, guiding me to make the best decision on my first bed purchase and i love my bed. Because of that, I returned on Friday, May 8th, and once again, he exceeded my expectations, i bought another bed and mattress. Stephen is a gem—so knowledgeable and kind. I highly recommend Benson’s, and if you visit, ask for Stephen—he’s amazing
8 mai 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
Thank you so much for your amazing review! We’re absolutely delighted to hear about your outstanding experiences at our Luton branch and how Stephen supported you with both of your purchases. His professionalism, knowledge, and customer‑focused approach truly reflect what we aim for, and we’ll be sure to pass on your kind words — he really is a gem! We’re thrilled you’re loving your beds and truly appreciate your recommendation😊
Out with Old, in with New
Received a new mattress and the old one taken away.
Outstanding service. 100% recommend and worth the money. swift, careful, efficient, professional and friendly.
1 mai 2026
Réponse de Bensons For Beds - Luton222
We're delighted to hear you received outstanding service with your new mattress and removal! We appreciate your recommendation and are glad it was worth the money.
Service was very good
26 avril 2026
Réponse de Bensons For Beds - Luton222
Thank you! 😊 We’re really glad you were happy with the service—just how it should be.
We hope to welcome you back soon,
Megan | Customer Care Specialist✨
brilliant and what we expected!
The delivery guys were brilliant and did exactly as we were told they would! I recommend Bensons!
21 avril 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
Much appreciated! Brilliant delivery and happy customers is what we aim for 👏
Hope to see you again in the future,
Megan | Customer Care Specialist
Good price
Good price , Patricia and manager helped us choosing our kids mattresses, friendly staff .
Thank you
22 avril 2026
Réponse de Bensons For Beds - Luton222
Thank you! We’re so glad Patricia and the manager could help you find the perfect mattresses for the kids. Friendly service and great value are what we aim for!
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Great experience at the store with…Stephen, John & Brian
Great experience at the store with Stephen and the delivery team John & Brian. The delivery was within promised window. Even though it was a last minute order Stephen took it through patiently. Appreciate the overall effort and support.
15 avril 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
Thank you for your kind feedback. We’re delighted to hear you had a great in‑store experience with Stephen and that John and Brian ensured a smooth delivery within the promised timeframe. It’s especially appreciated to know that the last‑minute order was handled patiently and professionally — your comments will be shared with the team.
Thank you for your positive review – Lauryn at Customer Care 💜
Very cautious and friendly team
Very cautious and friendly team. They were very helpful.
Shamila was impeccable.
30 mars 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
Thank you for your lovely feedback! We’re so pleased to hear our team were friendly, cautious, and supportive.
Thank you for your positive review - Lauryn at Customer Care 💜
Overall it was good
Overall it was good. We were disappointed that our first choice of 2 single divan beds wouldn't go up the stairs, so we had to send the divans back and wait another 4 weeks for 2 wooden frame bases.
13 avril 2026
Réponse de Bensons For Beds - Luton222
Thank you for your honest feedback. We’re sorry to hear about the initial issue with the divan bases and the extra wait that caused — we understand how disappointing that must have been. We’re glad that overall the experience was good and hope you’re now enjoying your new beds,
Megan | Customer Care Specialist🛏️✨
Fantastic customer service
Fantastic customer service. Couldn't be happier. Patrycja is a credit to your company 👏.
15 avril 2026
Réponse de Bensons For Beds - Luton222
We appreciate you taking the time to leave us this fantastic review! We are so happy to hear you received great customer service. Thank you for your feedback.
Team Bensons
Great experience
The young lady who served me was knowledgeable and relaxed, she didn’t pressure me in to anything and allowed me to pick the bed I wanted.
11 avril 2026
Réponse de Bensons For Beds - Luton222
We're delighted you found our team member so helpful and informative! It's great to know you felt comfortable choosing your perfect bed without any pressure. Thanks for your review.
Team Bensons
The salesman( Stephen) was very…
The salesman( Stephen) was very attentive and informative. Benson's prices were quite competitive.
13 avril 2026
Réponse de Bensons For Beds - Luton222
Thank you for your feedback! 😊 We’re glad Stephen was so helpful and that you found our prices competitive!
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist!
She was so helpful and courteous…
She was so helpful and courteous explained everything we needed to know and gave us great advice. Amazing service
1 avril 2026
Réponse de Bensons For Beds - Luton222
Mr Ifelaja,
We appreciate your feedback! We're so happy to hear that our staff member was helpful, courteous, and provided great advice. Amazing service is what we aim for!
Team Bensons - Jessica
The service by store assistant wad…
The service by store assistant was great! Described the products well and passed friendly suggestions which helped us choose the correct mattress
17 mars 2026
Réponse de Bensons For Beds - Luton222
Thank you for your feedback! 😊 We’re delighted to hear the store assistant was great, explained the products clearly, and offered friendly suggestions that helped you choose the right mattress. We really appreciate you sharing your experience,
Megan | Customer Care Specialist⭐
Didn’t give us the hard sell and the…
Didn’t give us the hard sell and the delivery guys were great
4 avril 2026
Réponse de Bensons For Beds - Luton222
Thank you for your feedback! We’re glad you felt comfortable without any hard sell and that our delivery team did a great job 😊
Until next time, thank you!
- Megan | Customer Care Specialist
Exceptional customer service at the Luton branch
I popped to the Luton branch at Hatters retail park and Masoom (usually in the Bedford store but covering sickness), assisted me.
I purchased a double ottoman with headboard and mattress and got some great advice from Masoom. His customer service was exceptional.
The following day I phoned up to make another purchase - a King Ottoman with headboard but no mattress. Esha was the phone operative and once again I received exceptional customer service and Esha has arranged for the King bed to be delivered the same day as the double.
Thank you
31 mars 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
We're happy to hear that you received exceptional assistance at our Luton branch and over the phone. We appreciate you acknowledging the great service you received and thank you for your purchases.
Best purchase experiences
At Benson Bed Store, Stephen made my shopping experience smooth and enjoyable. He approached me professionally, demonstrated deep knowledge of the mattress options and financing plans, and was consistently warm and engaging throughout.
1 avril 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
Thank you for the lovely feedback! 😊 We’re delighted to hear Stephen made your experience smooth and enjoyable. His professionalism, product knowledge, and warm approach really shine through—we’ll be sure to pass this on to him!
Thank you,
Megan | Customer Care Specialist⭐
Good choice of mattresses
Good choice of mattresses, I could have had a quicker delivery but they let me choose a more suitable date. Friendly staff and helpful friendly delivery men.
26 mars 2026
Réponse de Bensons For Beds - Luton222
Thank you for your review! 😊 We’re glad you found a good choice of mattresses and appreciated having the flexibility to choose a delivery date that suited you. It’s great to hear both our in‑store team and delivery crew were friendly and helpful. Thanks again for sharing your experience,
Megan | Customer Care Specialist⭐
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