Excellent Service We had a really great experience with Patrycja. She was extremely helpful and patient throughout the whole process of choosing our bed. She explained everything clearly, helpe... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
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Sales assistant was friendly, helpful and very knowledge and offered 3 options to meet our requirement. (only minor criticism is that we wanted to have a look around the store, but felt having been... Voir plus
Shameela greeted us , gave us an overview of the products , and then left us to have a good look around on our own . When we had selected what we wanted ,the transaction was very smooth . Shameela is... Voir plus
L'entreprise a répondu
Five stars for Patrycja at the Luton Chaul End branch! She went above and beyond to assist us with our purchase. She listened to our requirements, offered expert guidance on bedroom options, and showe... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Luton222
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, Royaume-Uni
- 1582507626
4,8
Excellent
368 avis
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The sales lady knew her products
The sales lady knew her products. Showed many samples. Didn't oversell. Good service
9 mars 2025
Réponse de Bensons For Beds - Luton222
We're happy to hear that the sales experience met your expectations, especially the product knowledge and service. Thank you for your positive feedback, Megan at Customer Care
Good advice and super customer service.
10 mars 2025
Réponse de Bensons For Beds - Luton222
We appreciate your feedback and are so glad you found our advice helpful and had a great customer service experience. Take care, Megan at Customer Care
We had researched beds and knew roughly…
We had researched beds and knew roughly what we were looking for at the store. That being said, Aneesa was ever present, without intruding on our search for the perfect bed, and was always on hand to answer our questions. We will happily go back to that store for any further purchases.
23 février 2025
Réponse de Bensons For Beds - Luton222
We're happy to hear that you had such a positive experience while finding the perfect bed. We appreciate your kind words about our team member's helpfulness and attentiveness. We look forward to assisting you with any future purchases, Megan at Customer Care
It was explained clearly about the…
It was explained clearly about the different type of mattresses. The sales person was Very polite,helpful.
18 février 2025
Réponse de Bensons For Beds - Luton222
We're happy to hear that the different mattress types were explained clearly, and that our salesperson was polite and helpful. Thank you for your positive feedback, Megan at Customer Care
great customer experience from Steven…
great customer experience from Steven and shamila and explained all the products
11 février 2025
Réponse de Bensons For Beds - Luton222
We're glad you had a great experience and that our team members were helpful in explaining our products to you. Thank you for your positive feedback, Megan at Customer Care
Réponse de Bensons For Beds - Luton222
We are pleased to see that you love your new order. Thank you for choosing us and for awarding us 5 stars! Take care, Megan at Customer Care
Staff were friendly
Staff were friendly, knowledgable and did not rush us. Our third purchase from this store
31 janvier 2025
Réponse de Bensons For Beds - Luton222
We appreciate your continued support! We are happy to hear our team was friendly, knowledgeable, and patient during your visit. Thanks for the positive feedback, Megan at Customer Care
Very helpful
Stephen listened to the reasons I wanted a new mattress and what my concerns were and guided me in choosing a new matress. Even got me to try a type i thought ididnt want, which was what i ended up purchasing. Very helpful without being too pushy. We went and looked at some other options but came back to Bensons to purchase. Can't wait to receive my mattress
29 janvier 2025
Réponse de Bensons For Beds - Luton222
We're happy to hear that you found the guidance helpful in choosing your new mattress. It's great to know that the advice helped you discover the perfect fit. We appreciate you choosing us and hope you enjoy your purchase!
Take care, Megan at Customer Care
Réponse de Bensons For Beds - Luton222
We appreciate your comments! We're happy to hear our staff was knowledgeable and friendly while respecting your space.
Take care,
Megan at Customer Care
Great service
Great service - ordered the wrong size and they were happy to exchange it for the right size mattress without any additional costs.
20 janvier 2025
Réponse de Bensons For Beds - Luton222
We're happy to hear that our team provided great service and accommodated the exchange for the correct mattress size without additional costs. Thank you for your positive feedback, Megan at Customer Care
Had a very good experience in Bensons…
Had a very good experience in Bensons For Beds.
Shamela was very nice and friendly, very helpful.
She came up with lots of variations for me to try out.
Highly recommended.
25 janvier 2025
Réponse de Bensons For Beds - Luton222
We're happy to hear that you had a very good experience. We appreciate your kind words regarding the assistance you received. Thank you for your recommendation, Megan at Customer Care
Great products/prices, 5 star service
Great products and prices. Shameela was super helpful in every way in helping me find the best mattress and price deal, and very fast delivery. Very professional and great customer service ... friendly but not intrusive like I have found with some other stores where they won't leave you alone. Highly recommend.
24 janvier 2025
Réponse de Bensons For Beds - Luton222
We appreciate you sharing your positive experience! We're happy to hear that you found great products and prices and that our team member was super helpful in finding the best mattress and price deal for you. We're glad you appreciated the fast delivery and professional service.
Take care,
Megan at Customer Care
Bedroom shopping experience
We were helped by Bridget as soon as we showed an interest in the item that had caught our eye. She allowed us time to look and discussissues (measurements etc) and ensures that when it came to ordering our purchase, that the correct person was available to assist us. Service was quick and every step was explained in detail.
23 janvier 2025
Réponse de Bensons For Beds - Luton222
We are so pleased that you felt supported from the moment you needed assistance. It's great to hear that the process was clearly explained. Thank you for your wonderful feedback, Megan at Customer Care
Réponse de Bensons For Beds - Luton222
We're happy to hear that our shop assistant provided helpful and polite assistance. Thank you for your positive feedback, Megan at Customer Care
Excellent customer service and…
Excellent customer service and extremely knowledgable about the products. Could not fault the experience
15 janvier 2025
Réponse de Bensons For Beds - Luton222
We appreciate your positive feedback! We're happy to hear that you received excellent customer service and found our staff extremely knowledgeable.
Take care,
Megan at Customer Care
Esha was very polite,helpful and…
Esha was very polite,helpful and courteous very special employee of yours well done 👏
14 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Luton222
We appreciate your feedback! We are so glad to hear that our employee was polite, helpful, and courteous. We value your kind words, Megan at Customer Care
Excellent advice
1 janvier 2025
Réponse de Bensons For Beds - Luton222
We’re grateful that you took the time to leave us a review. Thanks a lot! Take care, Megan at Customer Care
The finance agreement that was agreed…
The finance agreement that was agreed was not the one sent to me. I had to call the store to change this and now I am getting multiple emails of different finance options. This is very confusing and inconvenient.
8 janvier 2025
Réponse de Bensons For Beds - Luton222
We regret the finance agreement issues and multiple emails caused confusion. We'll investigate and aim to prevent this. Thank you for your feedback, Megan at Customer Care
Réponse de Bensons For Beds - Luton222
We're happy to hear that you had a great experience when you were ready to buy. Thank you for your positive feedback and for sharing! Take care, Megan at Customer Care
I am very disappointed,I ordered a…
I am very disappointed,I ordered a mattress in Luton bensons store, the delivery is very late, 25days later they given delivery date and they charged 59pounds for delivery and Brigitte doesn’t explain any thing she is always chatting in mobile in front of customers.
And she done wrong billing.
30 décembre 2024
Réponse de Bensons For Beds - Luton222
We regret to hear about the delayed delivery and billing issues. We'll investigate the service you received and address your concerns with the team. We appreciate your feedback, Megan at Customer Care
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