Benson for Beds store staff were very knowledgeable and friendly and guided us patiently through our selection process. They were also very kind to our toddler. The delivery experience was very smooth... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB Macclesfield, Cheshire, GB
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Lisez les avis des autres
We purchased a new bed base.The whole experience from first entering the shop to delivery was first class. We found Daryll in the store to be very helpful with our decision of which base to choose wi... Voir plus
L'entreprise a répondu
Pete at the Macclesfield shop was so helpful, as always we have bought beds from him at least twice before. We are thrilled with our new motorised beds they are so comfortable.
L'entreprise a répondu
Brilliant service from ordering in the shop right through to it being delivered and assembled in my home. Very professional, no pushy sales and just an overall great experience. Bed is lovely; very co... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Macclesfield627
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB, Macclesfield, Cheshire, Royaume-Uni
- 1625618190
4,7
Excellent
349 avis
Demande des avis aux clients
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They did exactly what they said they…
They did exactly what they said they would do.
10 février 2026
Avis spontané
Réponse de Bensons For Beds - Macclesfield627
We're so happy to hear we delivered exactly as promised! Thank you for your positive feedback; we appreciate it greatly.
Sealy posturepeadic bed.
Friendly but not pushy. Very helpful, listening to our needs and knowledgeable re the beds in store.
9 février 2026
Réponse de Bensons For Beds - Macclesfield627
We're happy to hear that you found our staff friendly, helpful, and knowledgeable, and that they listened to your needs without being pushy!
Excellent customer service
Excellent customer service. Not at all pushy. Gave good advice and gave me plenty of time for me to make a choice.
6 février 2026
Réponse de Bensons For Beds - Macclesfield627
We're happy to hear that you felt supported by our team! We appreciate that you found our service helpful and not at all high-pressure, and we thank you for your feedback.
This is my second purchase from Bensons…
This is my second purchase from Bensons . The in store staff were very polite, professional and helpful. The delivery staff were excellent too. Very polite and respectful of my property .
7 février 2026
Réponse de Bensons For Beds - Macclesfield627
We appreciate you choosing us again! We're happy to hear that our in-store team was polite, professional, and helpful, and that our delivery staff were excellent and respectful of your property.
Knowledgeable and helpful
Marie and her colleagues made us feel welcome, were not overbearing and were both knowledgeable and helpful in making a decision and a purchase.
3 février 2026
Réponse de Bensons For Beds - Macclesfield627
We appreciate your kind words! We're happy to hear that our colleagues made you feel welcome and assisted you with your decision. Thank you for your feedback.
Terrible
They did not deliver on the right day and delivery men made a mess of my bedroom walls
3 décembre 2025
Réponse de Bensons For Beds - Macclesfield627
I’m very sorry to hear about your recent delivery experience — your order should have arrived on the correct day, and the marks left on your bedroom walls are absolutely not the standard we expect from our delivery teams.
I’ve reached out to you directly today to discuss this further and to make sure we can look into the issue properly for you. Thank you for bringing this to our attention,
Megan at Customer Care
Staff were helpful and friendly
Staff were helpful and friendly, I got the bed I chose, the communication was good and the delivery was on time.
22 janvier 2026
Réponse de Bensons For Beds - Macclesfield627
We're happy to hear that our staff were helpful and friendly, that you got the bed you wanted, and that the communication and delivery were satisfactory!
The delivery team damaged my house
The delivery team damaged my house, refused to unpackage the mattress or remove the packaging despite paying for recycling as park of the service. Never again!
10 janvier 2026
Réponse de Bensons For Beds - Macclesfield627
Thank you for sharing your feedback. We’re very sorry to hear about the damage caused during delivery and the issues with the packaging and recycling service. This is not the level of service we aim to provide, and we completely understand your frustration.
We can confirm that we have contacted you today to discuss this matter further and are working with you to resolve your concerns. Thank you,
Megan
Excellent service from Darryl and the…
Excellent service from Darryl and the team in the Macclesfield store once again!
26 décembre 2025
Réponse de Bensons For Beds - Macclesfield627
We’re delighted to hear Darryl and the Macclesfield team delivered excellent service once again. Thank you for your positive review – Lauryn at Customer Care 💜
Really great service
Really great service. Tried the tester bed to find what firmness suited me. Order arrived when it was supposed to.
30 août 2025
Réponse de Bensons For Beds - Macclesfield627
We're happy to hear that you found our service helpful and that you were able to find the right firmness for you. We appreciate your positive feedback and are glad the order arrived on time. Thank you for your positive review – Lauryn at Customer Care 💜
We required a refund
We required a refund from our order as we changed the requirements regarding the disposal of our old bed.
The Macclesfield store established our request with the customer service office. The office called me back and processed the request the next working day.
19 décembre 2025
Réponse de Bensons For Beds - Macclesfield627
We’re delighted to hear your refund request was handled quickly and smoothly! Our Macclesfield store and customer service team will be thrilled with your kind words. 💜 Thank you for your positive review – Lauryn at Customer Care.
Good knowledge of product etc fantastic…
Good knowledge of product etc fantastic service. Went above and beyond to help my purchase thank you
30 novembre 2025
Réponse de Bensons For Beds - Macclesfield627
We appreciate you sharing your positive experience! We're happy to hear that you received fantastic service and our team went above and beyond.
Brilliant Service
Great customer service and definitely no hard sales the store assistant managed to provide us a high quality bed & mattress and was fantastic he gave us chance to look around the store without following us and gave us expert advice on the best quality bed frames and mattress we had a budget and he smashed it, and found us both items with a massive saving, can’t thank him enough would highly recommend all day long
11 novembre 2025
Réponse de Bensons For Beds - Macclesfield627
We're happy to hear that you received great customer service and found a high-quality bed and mattress within your budget. It's great to know that our team member provided expert advice and a no-pressure shopping experience. Thank you for your recommendation,
Megan at Customer Care
Would recommend
Good choice of products in store and staff happy to give advice on best option. Purchased two beds in last couple of months. Delivery and assembly personnel friendly and efficient. Would recommend Bensons to friends
4 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Macclesfield627
We’re so happy to hear you enjoyed the wide choice of products and helpful advice from our team! It’s great to know your recent purchases and delivery experience were smooth and efficient. Thank you for recommending us to your friends – that means a lot!
Thank you for your positive review Joyce – Lauryn at Customer Care 💜
Just a good experience
Just a good experience. Efficient and quick with a friendly and pleasant salesman.
27 octobre 2025
Réponse de Bensons For Beds - Macclesfield627
We're happy to hear that your experience was efficient and quick, with a friendly and pleasant salesperson. See you soon—we’ll have the kettle on!
Megan at Customer Care
Go to Bensons for competent + no pressure selling.
Daryl was super efficient, courteous and empathetic. He was dealing with 2 customers at the same time and did us both proud with his knowledge and expertise in answering all my questions. I could not fault him. Ordered 2 mattresses without feeling pressurised. Delivery due as requested 17/10/25. Had a similar experience in 2023 when I purchased 3 bed storage ottomans.
2 octobre 2025
Réponse de Bensons For Beds - Macclesfield627
We're happy to hear that you found our service efficient and courteous. It's great to know that you felt your questions were answered with expertise and that you didn't feel pressured during your purchase. Thank you for sharing your positive experiences with us,
Megan at Customer Care
well pleased with everything in store…
well pleased with everything in store very polite
17 septembre 2025
Réponse de Bensons For Beds - Macclesfield627
We're glad you were pleased with your in-store experience and found our team to be polite. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care.
Very helpful staff
Very helpful staff, knowledgeable about their products. Good service all round.
9 septembre 2025
Réponse de Bensons For Beds - Macclesfield627
We appreciate you taking the time to share your feedback! We're happy to hear that our staff were helpful and knowledgeable and that you had good service.
Best Wishes,
Megan at Customer Care
Daryl - first class help with piillow
Daryl helped with selecting a side sleeper pillow. Brilliant advice and guidance! Recommended trying in store with the Bensons mattress that matches my home one. Tried 5 of his recommendations, selected one that worked in store. It's been fantastic! Top class help, thank you!
9 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Macclesfield627
We're happy to hear that you found the perfect side sleeper pillow with our guidance. It's great to know that trying the pillows in-store helped you make the right choice, and we appreciate your kind words. Thank you for your positive feedback!
Take care,
Megan at Customer Care
First Class Service and great products.
We had a first class experience at this store. Alfie is brilliant, friendly, knowledgeable, offered great advice and presented some excellent options. He made shopping fun. We are very happy with our purchase and HIGHLY recommend.
8 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Macclesfield627
We're happy to hear you had a first-class experience in our store! It's great to know that our team member was friendly, knowledgeable, and offered excellent options. We appreciate your recommendation and are glad you are happy with your purchase.
Take care,
Megan at Customer Care
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