Went into the store with a rough idea of what we were after and was greeted by Tina who showed us options within our price range and style we were after. When unsure with a few, she was patient with u... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
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Lisez les avis des autres
Very helpful and efficient two women in the store location was the beginning. The delivery was on time and since the truck was too large to get through The Great Hospital site Gates, the men carried t... Voir plus
Welcoming and professional staff. Not pushy but helpful, knowledgeable and able to answer questions about their products. Nothing was too much trouble. Norwich branch should be proud of their staff... Voir plus
We explained exactly what we wanted/needed to the person selling. She listened carefully and showed us 3 different possibilities. Once we had chosen, she was knowledgeable about the product and the bu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Norwich148
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, Royaume-Uni
- 1603419702
4,6
Excellent
462 avis
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A great overall experience
Informative and engaging at the point of sale, but not pushy and overselling, which we liked. We were given time to go around on our own and back to the sales representative as we needed. Process was comprehensive and friendly and an overall good experience.
18 novembre 2025
Réponse de Bensons For Beds - Norwich148
We're glad you enjoyed your experience. It's great to hear that our team was informative without being too pushy and that you appreciated the comprehensive and friendly process. Thank you for your positive feedback,
Megan at Customer Care
Réponse de Bensons For Beds - Norwich148
We’re so pleased you found plenty of choice and that our staff’s knowledge helped make your experience easier! That’s exactly what we aim for every day.
Thank you for your positive review Nick – Lauryn at Customer Care 💜
After spending £7000 I have been left…
After spending £7000 I have been left with a tv that don't work a sound system that works occasionally and worst of all a mattress that I was completely miss sold.
The shop won't do anything because it was the manager that completed the sale so we went to customer service and was told sorry nothing we can do.
The manager of the store lied through her teeth and her own words "I'm doing a naughty here" but it will get you through.
By doing what she did invalided our 40 night sleep guarantee and now we are stuck with a mattress that cost nearly £4k and is hardly any different then the previous one we had at £2k.
We called 2 other Benson for bed stores to see if they recommended this Pacific mattress for my condition and both other stores said no they do not 1 stores said "it's pointless and not needed to be honest"
Go somewhere else.
21 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Norwich148
Thank you for sharing your feedback with us Mr Kendall.
We’re truly sorry to hear about your experience and the issues you’ve encountered with your purchase. This is not the level of service we aim to provide, and we understand how frustrating this must be for you.
Please be assured that we take your comments seriously and will be feeding this back internally to the relevant teams for review.
Your experience highlights areas where we need to improve, and we appreciate you bringing this to our attention.
Thank you again for your feedback.
Megan at Customer Care
Good quality
Good quality, deliver what they promise and a number of variety to select from. Delivery was also prompt as agreed. Thanks.
26 octobre 2025
Réponse de Bensons For Beds - Norwich148
We appreciate you taking the time to leave us this wonderful feedback! We're so glad to hear that you were happy with our product quality and prompt delivery.
Until next time, take care,
Megan at Customer Care!
Here's to a good night's sleep
No pressure from salesperson (lora) who explained everything about each product very clearly. Very satisfied with price and recycling service could not wish h for better
16 novembre 2025
Réponse de Bensons For Beds - Norwich148
We appreciate you sharing your experience with us Brian! We're happy to hear that our team member explained everything clearly without pressure and that you were very satisfied with our price and recycling service.
Your feedback means a lot to us — thank you for choosing us,
Megan at Customer Care
Réponse de Bensons For Beds - Norwich148
We’re delighted to hear that you found an attractive bed at a competitive price. Providing great value and quality is always our goal, and your comments mean a lot to us.
Thank you for your positive review – Lauryn at Customer Care 💜
We were given a 12 week delivery date,a…
We were given a 12 week delivery date,a text received put that back a couple or weeks,the same thing happened twice more,the last time no date was given,so we cancelled
6 février 2025
Réponse de Bensons For Beds - Norwich148
We're really sorry for the repeated delays and lack of clear communication around your delivery Nigel. We understand how disappointing this experience was and appreciate you letting us know. We're working to improve so this doesn’t happen again. We really hope we can make it up to you in the future.
Kind regards,
Megan
Customer Care Team
Easy to order in store
Easy to order in store, and try out our new pillows. 4* why? Would have been nice for them to be in stock for immediate taking. Also a week long wait to receive them but on the plus side they did come a day earlier than scheduled. But good service, kept up to speed on the order, pleasant staff, all in all a good service
1 novembre 2025
Réponse de Bensons For Beds - Norwich148
We're glad you had a good in-store experience and are enjoying the pillows. We understand the wait was a bit inconvenient, but great to hear they arrived earlier than expected.
Best regards,
Megan
Customer Care Specialist
The delivery menu were courteous…
The delivery menu were courteous respectfully and very professional
30 octobre 2025
Réponse de Bensons For Beds - Norwich148
We appreciate your positive feedback. We're so glad to hear our delivery team was courteous, respectful, and professional for you!
Come back and visit us anytime,
Megan at Customer Care
Réponse de Bensons For Beds - Norwich148
We appreciate you sharing your experience; we are so happy to hear our customer service was amazing for you.
Thanks again for your support — we truly appreciate it,
Megan
Customer Care Team
Good service …
The service at the store and the delivery and assembly of the bed was perfect. Although, I have not slept on the bed as yet, because we have not moved to the new house. But you cannot go wrong on Tempur mattress, because I have been using one for years. The true test will be later, if ever I need customer care and their service.
30 octobre 2025
Réponse de Bensons For Beds - Norwich148
We're happy to hear that the service, delivery, and assembly met your expectations! Thank you for your long-term support and confidence in our mattresses. We appreciate your feedback regarding customer care and are here to assist when needed,
Megan at Customer Care
Staff very helpful and knowledgeable…
Staff very helpful and knowledgeable about the products I wanted
19 octobre 2025
Réponse de Bensons For Beds - Norwich148
We appreciate your positive feedback! We are happy to hear our staff was helpful and knowledgeable about the products you were interested in.
Hope to see you again in the future,
Megan at Customer Care
Benson for Beds
Very good service from purchasing to delivery and installation (Stephen and Jarvis)
13 octobre 2025
Réponse de Bensons For Beds - Norwich148
We appreciate your positive feedback regarding our service, from the purchase to the delivery and installation. We're happy you had a good experience,
Megan at Customer Care
Great shopping experience
We were very impressed with the range of beds in the store and also our Salesperson Judy was very informative and friendly.
21 octobre 2025
Réponse de Bensons For Beds - Norwich148
We're delighted to hear you were impressed with the range of beds in-store and that Judy made your visit even better with her friendly and informative service. It’s always great to know our team is making a real difference!
Thank you for an amazing review – Lauryn at Customer Care 💜
Norwich Branch Visit
When visiting the branch in Norwich, Tina did a really excellent job in ensuring we were well looked after and providing all her knowledge to ensure we got the products which were best suited for us.
Fantastic service and great shopping experience!
17 octobre 2025
Réponse de Bensons For Beds - Norwich148
We appreciate you sharing your positive experience at the Norwich branch. We're happy to hear that our team member provided excellent service and expertise, ensuring you found the perfect products. Thank you for your review – Lauryn at Customer Care 💜
5 STAR KNOWLEDGE & HELP.
Went to the Norwich store, [hard to locate]. We had 4 items we wanted. After talking with Judy we decided to adjust 3 of them. NOT because of hard sell but the genuine knowledge of the products she was talking about.
Great price [20% off]. Even better was the help & advice we got.
VERY impressed. Highly recommend.
18 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Norwich148
We're happy to hear that you were impressed with the assistance provided at our Norwich store. We appreciate your positive feedback regarding the knowledge shared and the pricing. Thank you for recommending us!
Thank you for your review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Norwich148
We appreciate you mentioning our great service and friendly, helpful staff. We are so glad you had a positive experience with our team!
Looking forward to seeing you again!
Megan at Customer Care
very helpful and pleasant staff
10 octobre 2025
Réponse de Bensons For Beds - Norwich148
We appreciate you letting us know that our staff was helpful and pleasant! We are so happy you had a positive experience.
Thank you for your review – Lauryn at Customer Care 💜
Great service.
Very friendly and helpful and all questions answered with the details explained clearly.
9 octobre 2025
Réponse de Bensons For Beds - Norwich148
We're happy to hear that our team was helpful and clearly answered all of your questions. Thank you for your positive feedback; we appreciate it!
Take care,
Megan at Customer Care
Sinaed was awesome!
Our sales rep, Sinead, was super knowledgeable and incredibly helpful in finding us the perfect bed! We visited in store to browse the collection where Sinead answered all of our questions and took us through the collections, before we placed the order over the phone - the process couldn’t have been easier!
30 septembre 2025
Réponse de Bensons For Beds - Norwich148
We're happy to hear that you had such a positive experience finding your perfect bed! It's great to know that our sales team was helpful and knowledgeable. Thank you for your feedback!
Thank you,
Lauryn at Customer Care
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