Went into the store with a rough idea of what we were after and was greeted by Tina who showed us options within our price range and style we were after. When unsure with a few, she was patient with u... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
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Very helpful and efficient two women in the store location was the beginning. The delivery was on time and since the truck was too large to get through The Great Hospital site Gates, the men carried t... Voir plus
Welcoming and professional staff. Not pushy but helpful, knowledgeable and able to answer questions about their products. Nothing was too much trouble. Norwich branch should be proud of their staff... Voir plus
We explained exactly what we wanted/needed to the person selling. She listened carefully and showed us 3 different possibilities. Once we had chosen, she was knowledgeable about the product and the bu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Norwich148
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, Royaume-Uni
- 1603419702
4,6
Excellent
462 avis
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Réponse de Bensons For Beds - Norwich148
We're glad you found our advice helpful. Thank you for your feedback; we appreciate it greatly.
Thank you,
Lauryn at Customer Care
QUEST FOR COMFORT
Me and my wife were looking for advice and information on a new mattress as we hadn’t had one for a number of years. Judy approached us and in a professional and friendly manner offered to guide us on our quest for comfort! She explained a few of the different types and got us on the machine to assess our sleeping positioning. We then tried a number of different mattresses around the well presented showroom floor and found the one for us. Working out our needs without pushy sales pitches Judy talked me through all the delivery, extended protection and warranty details and we left fully satisfied with our purchase, not needing to even glance in another shop window.
We can’t wait for peaceful, comfortable sleepy nights all thanks to Judy the comfort queen.
24 septembre 2025
Réponse de Bensons For Beds - Norwich148
What a lovely review—thank you! Judy will be absolutely delighted to hear she’s now officially crowned the Comfort Queen! 👑 We're so pleased she could guide you both with care, knowledge, and just the right touch of fun.
Here’s to endless peaceful nights and the kind of sleep that makes you wonder why you didn’t do this sooner!
Take care,
Megan at Customer Care✨
Réponse de Bensons For Beds - Norwich148
We appreciate you sharing! We are so glad you found our staff efficient, polite, and well-informed during your visit with us.
Thank you,
Lauryn at Customer Care
I like our wardrobe
I like our wardrobe, it was delivered earlier than the estimated date which was good. The assembling team were a bit haphazard with their timing. A date was given but I had to wait on the day of the delivery to know the exact time they would be arriving. Our wardrobe doors don’t close fully, a bit annoying but I let it slide.
24 juillet 2025
Réponse de Bensons For Beds - Norwich148
We're glad you like the wardrobe and it arrived early. We're sorry the assembly timing was inconvenient and that the doors don't fully close. If you wish to discuss this further, please contact us on the following link - https://www.bensonsforbeds.co.uk/contact-us/. We appreciate your feedback and will use it to improve our service.
Thank you,
Lauryn at Customer Care
Product seems ok but delivery team miserable
The delivery team let down the whole experience. Very disengaging with no customer facing skills. Hardly cracked a smile let alone a conversation. Just seemed totally miserable which is a real shame.
23 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Norwich148
We appreciate your feedback and are sorry to hear that the delivery impacted your experience. We'll address this with our team to improve customer interactions for the future.
Thank you,
Lauryn at Customer Care
Fantastic communication.
Fantastic communication.
We were kept informed from when we purchased the mattress.
Frequent emails followed informing us when are purchased would be delivered. Giving us a 2 hour tie slot. I received a phone call 1 hour before the mattress would be delivered. I arrived on time. With friendly delivery men. After that we had a great nights sleep.
Thaks Benson
3 septembre 2025
Réponse de Bensons For Beds - Norwich148
We're happy to hear that you had a positive experience with our communication and delivery service. It's great to know that you were well-informed about your mattress purchase and enjoyed a good night's sleep.
Thank you,
Lauryn at Customer Care.
Relaxed and friendly approach from your…
Relaxed and friendly approach from your saleslady Debbie.
9 septembre 2025
Réponse de Bensons For Beds - Norwich148
We're glad you found our sales approach relaxed and friendly. We appreciate your positive feedback and thank you for sharing.
Take care,
Megan at Customer Care
Good quality
second time we have purchased with Bensons.
Good quality mattresses.
Staff polite and knowledgeable
6 septembre 2025
Réponse de Bensons For Beds - Norwich148
We're happy that you've purchased with us again and found our mattresses to be of good quality. We appreciate your kind words about our staff, Megan at Customer Care
Really happy with the experience
Really happy with the experience, our sales advisor was so helpful, she made sure we were completely happy with our choice before we committed to buying.
19 août 2025
Réponse de Bensons For Beds - Norwich148
We're happy you had a great experience! It's wonderful to hear that our sales advisor was so helpful and ensured your satisfaction with your purchase. Thanks for your feedback, Megan at Customer Care
Tina was very helpfull
2 septembre 2025
Réponse de Bensons For Beds - Norwich148
We are happy to hear that you found our team member helpful. We appreciate your positive feedback and your time.
Take care Mark,
Megan at Customer Care
Very helpful and polite
Very helpful and polite. Very knowledgeable about what my needs were
28 août 2025
Réponse de Bensons For Beds - Norwich148
We're happy to hear that our team was able to assist you effectively and meet your needs with their expertise. Thank you for your feedback, Megan at Customer Care
Bulgarian sales lady at Norwich branch…
Bulgarian sales lady at Norwich branch was very knowledgeable about her products and most helpful.
21 août 2025
Réponse de Bensons For Beds - Norwich148
We're happy to hear that our sales team at Norwich was helpful and knowledgeable. We appreciate your positive feedback and look forward to your next visit.
Take care, Megan at Customer Care
Staff were very helpful and made our…
Staff were very helpful and made our purchase very easy and enjoyable.
23 août 2025
Réponse de Bensons For Beds - Norwich148
"Thank you so much for your kind words! Our team takes great pride in providing exceptional service and we're thrilled to hear you had such a fantastic experience with us. We can't wait to assist you again in the future!" #customerlove #easypeasy
Superb service from Sinead at your…
Superb service from Sinead at your Sprowston Retail Park branch.
She listened, offered brilliant advice and helped us choose what we wanted, not what she thought we wanted.
19 août 2025
Réponse de Bensons For Beds - Norwich148
We're happy to hear about the superb service you received at our Sprowston Retail Park branch. It's great that our advice helped you choose exactly what you wanted. Thanks, Megan at Customer care
Friendly Great Service
Friendly , helpful . Not pushy . All the staff we met from Showroom to delivery . Lots of information regarding looking after my mattress and updates on delivery . Very happy .
12 août 2025
Avis spontané
Réponse de Bensons For Beds - Norwich148
We appreciate you taking the time to share your positive experience! We're happy to hear that our team was helpful and provided you with a smooth experience from start to finish.
Take care, Megan at Customer Care
Very good experience.We were served by…
Very good experience.We were served by Debbie and she explained everything.Very helpful
8 août 2025
Réponse de Bensons For Beds - Norwich148
Thank you for the positive feedback! We are thrilled to hear that you had a great experience with Debbie. Our team strives to provide knowledgeable and helpful service to all of our customers. We appreciate your support and hope to see you again soon, Megan at Customer Care
Réponse de Bensons For Beds - Norwich148
Thank you for your glowing review! We strive to keep our customers in the loop and are happy to hear that we are succeeding. We look forward to continuing to provide you with the best service possible, Megan at Customer Care
Great assistance and choice of beds
Really helpful and knowledgeable sales assistant who allowed us to make up our own minds about the purchase. We went away to look at others but found the best design and price deal at Bensons.
5 août 2025
Réponse de Bensons For Beds - Norwich148
Thank you for the positive feedback! We are glad that our sales assistant was able to provide helpful and knowledgeable service while allowing you to make an informed decision. We pride ourselves on offering the best designs and prices for our customers at Bensons. We hope you enjoy your purchase, Megan at Customer Care
Really helpful staff
Really helpful staff, that were not pushy, but in the background giving information that helped inform our decision.
27 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Norwich148
Thank you for sharing your experience! Our goal is to provide helpful and informative assistance to our customers without being pushy. We're glad we could assist you in making the right decision. Happy shopping! 😊 Megan at Customer Care
All staff in Norwich store were most…
All staff in Norwich store were most helpful and knowledgeable.Nothing was too much trouble.Never put under any pressure to buy.Made 3 visits before deciding to buy.
23 juillet 2025
Réponse de Bensons For Beds - Norwich148
Thank you so much for your kind words! We are thrilled to hear that our Norwich store staff was able to provide you with outstanding service. We pride ourselves on never pressuring our customers and we are glad that you felt comfortable during your visits. Thank you for choosing us, Megan at Customer Care
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