An excellent service from visiting the store through to delivery. The store assistant could not have been more helpful in choosing a bed for our grandson’s sleepover room and we were kept fully inform... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4 Elk Mill Retail Park, Oldham, OL2 5HX Oldham, Lancashire, GB
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Lisez les avis des autres
Great experience from beginning to end in helping me choose my mattress. 3 hours just flew by and Emma, at Elk Mill, Oldham, was fantastic Was kept up to date with all progress of mattress reachin... Voir plus
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Our sales lady was very helpful. Showed us lots of different mattresses. No pressure and wasnt rushed. Great choice of products Delivery was as scheduled and the delivery guys were very respectful o... Voir plus
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Just purchased a new mattress for my disabled daughter at the Oldham Elk Mill store. Shannon was extremely helpful and knowledgeable and helped us choose the perfect mattress for my daughter who has a... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Oldham
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Elk Mill Retail Park, Oldham, OL2 5HX, Oldham, Lancashire, Royaume-Uni
4,6
Excellent
160 avis
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Great service
The staff were incredible. Very knowledgeable, very helpful and polite, engaging and friendly.
14 juin 2025
Avis spontané
Réponse de Bensons For Beds - Oldham
We appreciate your feedback! We are so happy to hear that our engaging and helpful staff made your experience a positive one. Thank you, Megan at Customer Care
Réponse de Bensons For Beds - Oldham
We appreciate your positive feedback on the delivery, assembly, and care taken with your order. We're happy you had a great experience! Take care, Megan at Customer Care
Colin was great really helpful and…
Colin was great really helpful and explained everything definitely recommend x
11 juin 2025
Réponse de Bensons For Beds - Oldham
We're happy to hear that you had a positive experience! We appreciate your recommendation and are glad our explanation was helpful to you. Take care, Megan at Customer Care
Need trained staff who can do the…
Need trained staff who can do the receipts properly.
These days most of bed companies do free delivery but I had to pay a good amount of the money to have this service.
5 juin 2025
Réponse de Bensons For Beds - Oldham
We appreciate your feedback and regret that the receipt process and delivery costs were not satisfactory Mr Sinha. We'll address staff training and review our delivery policies.
Thank you, Megan at Customer Care
Réponse de Bensons For Beds - Oldham
We appreciate you taking the time to share your positive experience! We are so happy to hear our staff was friendly and helpful. Take care, Megan at Customer Care
Had a great experience in stores
Had a great experience in stores. Emma was fantastic, really friendly approachable, and not pushy at all. She made the whole process easy and enjoyable. Would deffo recommend!
31 mai 2025
Avis spontané
Réponse de Bensons For Beds - Oldham
We're happy to hear that your in-store experience was great! We appreciate your kind words regarding the team member's friendly and helpful service. Thank you for your recommendation, Megan at Customer Care
Terrible service time wasters
Revised Review:
This review is not about the in-store customer service, but rather the overall experience and disappointment I've faced since May.
I was given two separate delivery dates. The first one was cancelled because, according to them, my bed set was given to another customer. I wasn’t even informed properly—the date just passed with no one showing up. I ended up wasting two days of annual leave waiting around for a delivery that never came.
Eventually, they gave me another date—in September. That’s an unacceptably long wait after all the delays and poor communication.
Frankly, I don’t trust this company anymore. They make promises they don’t keep, and there seems to be a rush to collect good reviews rather than provide reliable service. Customer service often gave conflicting or made-up information, and no one really seemed to know what was going on.
I would never buy from them again. It's better to deal with a company—big or small—that values customers and doesn’t let them down more than once. Cancelled my order but not waiting another 5 months
27 mai 2025
Réponse de Bensons For Beds - Oldham
We regret your disappointing experience and the multiple delivery issues. It's unacceptable that the initial delivery was missed and that communication was poor. We'll investigate these failures to improve our service. Thank you for your feedback, Megan at Customer Care
Very helpful staff
Very helpful staff, pleasant and attentive. Listened to what I wanted and advised on matteress.
30 mai 2025
Réponse de Bensons For Beds - Oldham
We appreciate you taking the time to leave us this kind review. Our team is glad we could assist you in finding the right mattress with our advice. Take care, Megan at Customer care
Excellent Service and Knowledgeable Staff
Bought a mattress from Bensons and was very pleased with the experience. The salesman (Owen) was informative, patient, and helped me find the right option without any pressure. Great customer service throughout.
29 mai 2025
Réponse de Bensons For Beds - Oldham
We're pleased you had a great experience and that our team member was helpful and patient. We appreciate your feedback and are glad we could help you find the right mattress, Megan at Customer care
Great service in store and upon delivery!
Great initial service in-store followed by a great delivery service.. very pleased and would highly recommend!
23 mai 2025
Avis spontané
Réponse de Bensons For Beds - Oldham
We appreciate your recommendation and are very pleased that you were happy with the service you received both in-store and with the delivery. Take care, Megan at Customer Care
Helpful Shannon
Thanks to Shannon for her advise. She knew what she was talking about and let us do our thing before we made our mind up.
5 mai 2025
Avis spontané
Réponse de Bensons For Beds - Oldham
Thank you so much for your feedback! We're glad to hear that Shannon's expertise was helpful in your decision-making process. We always want our customers to feel confident and informed when making a decision with us. Thank you for choosing our business!
I really like the product and the…
I really like the product and the delivery team did a very good job.
7 mai 2025
Avis spontané
Réponse de Bensons For Beds - Oldham
Thank you so much for your positive review! We are glad to hear that you are satisfied with our product and delivery team. Your satisfaction is our top priority. Thanks for choosing us!
Disappointed
Three mattresses and now left without one, the first delivered as a double not a king-size shop error, second one delivered correct size but stained looked like it had been used, third arrived in the same condition totally unacceptable and no one takes responsibility including customer service and no refund for delivery
9 mai 2025
Avis spontané
Réponse de Bensons For Beds - Oldham
We regret you received the wrong size initially and then received stained mattresses. We'll investigate why these issues occurred and work to prevent similar situations. We appreciate your feedback, Megan at Customer Care
Minahil at Elk Mill Oldham was very…
Minahil at Elk Mill Oldham was very helpful
3 mai 2025
Avis spontané
Réponse de Bensons For Beds - Oldham
Thank you so much for your kind words! We are thrilled to hear that Minahil provided you with exceptional service at our Oldham location. We will be sure to pass on your praise.
Take care,
Team Bensons💜
The service in store was easy
The service in store was easy, no hassle and the sales person was extremely knowledgable. Not over bearing when looking around.
29 avril 2025
Réponse de Bensons For Beds - Oldham
Thank you for the positive feedback! We're thrilled to hear that you had a hassle-free experience in our store. Our team takes pride in their knowledge and providing a comfortable shopping environment. We look forward to seeing you again soon!
Sleep well, Team Bensons💜
Wasn't pressured soon as walked through…
Wasn't pressured soon as walked through the door, got good advice as and when we asked for it
26 avril 2025
Avis spontané
Réponse de Bensons For Beds - Oldham
Thank you so much for your kind words! Our goal is always to provide a positive and pressure-free experience for all our customers. We are glad to hear that our advice was helpful to you. Thank you for choosing us!
Sleep well,
Team Bensons💜
This time I came into the store looking…
This time I came into the store looking for a bed for my youngest daughter. She was very precise in what she wanted. A lady called Mirralul (sorry if not spelt correctly) was very attentive, patient and helpful. My daughter left a happy girl getting the bed she wanted!
8 avril 2025
Réponse de Bensons For Beds - Oldham
Thanks Samantha Parker for leaving a great review, so glad that you received such good service.
Réponse de Bensons For Beds - Oldham
Hi Vivian. Thank you for leaving such lovely feedback.
Colin is an excellent sales person
Colin is an excellent sales person, we weren’t sure if we were going to purchase a bed but loved the bed he showed us! Very informative, friendly and professional. Now really excited to receive the bed.
18 avril 2025
Avis spontané
Réponse de Bensons For Beds - Oldham
Thank you Vicky for such great feedback, we are happy we could help.
Great product
Great product, very good value for money. The lady who served us perfect customer service. Delivery as stated, updated with arrival time. Drivers thorough.
15 avril 2025
Réponse de Bensons For Beds - Oldham
Hi Jacky, thank you for sharing your great experience with us, we are so glad you are happy with your new purchase.
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