An excellent service from visiting the store through to delivery. The store assistant could not have been more helpful in choosing a bed for our grandson’s sleepover room and we were kept fully inform... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4 Elk Mill Retail Park, Oldham, OL2 5HX Oldham, Lancashire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great experience from beginning to end in helping me choose my mattress. 3 hours just flew by and Emma, at Elk Mill, Oldham, was fantastic Was kept up to date with all progress of mattress reachin... Voir plus
L'entreprise a répondu
Our sales lady was very helpful. Showed us lots of different mattresses. No pressure and wasnt rushed. Great choice of products Delivery was as scheduled and the delivery guys were very respectful o... Voir plus
L'entreprise a répondu
Just purchased a new mattress for my disabled daughter at the Oldham Elk Mill store. Shannon was extremely helpful and knowledgeable and helped us choose the perfect mattress for my daughter who has a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Oldham
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Elk Mill Retail Park, Oldham, OL2 5HX, Oldham, Lancashire, Royaume-Uni
4,6
Excellent
162 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great product
Great product, very good value for money. The lady who served us perfect customer service. Delivery as stated, updated with arrival time. Drivers thorough.
15 avril 2025
Réponse de Bensons For Beds - Oldham
Hi Jacky, thank you for sharing your great experience with us, we are so glad you are happy with your new purchase.
Excellent service from Colin
Colin was very friendly and provided us with lots of different options.
15 avril 2025
Réponse de Bensons For Beds - Oldham
Hi Mrs Brown thank you for sharing your experience with us, we are so glad you are happy with your new purchase.
Shannon at the Elk Mill location was…
Shannon at the Elk Mill location was fantastic. Didn’t follow us around pestering us, just let us browse a few different options and was available when we needed her. Explained the mattress protection scheme perfectly and made it all make sense. If you’re heading to Elk Mill lolok out for her!
16 mars 2025
Avis spontané
Réponse de Bensons For Beds - Oldham
Hi Scott C, we are so pleased you are happy with your product and the experience you have received.
I have had a brilliant experience from…start to finish
I have had a brilliant experience from being in the showroom with Shannon & Colin at elk mill Oldham who were extremely helpful & professional helping me pick the best products for me thank you.
The delivery was on point seamless from appointment to delivery very courteous & professional.
Rob who built the bed for me absolutely amazing all done and dusted in no time
Thank you all
And my bed well I’m in seventh heaven all what I expected and more
Would definitely recommend BENSONS for BEDS
Definitely worth 5 🌟’s and more
Overall experience superb 👌🏻
1 avril 2025
Avis spontané
Réponse de Bensons For Beds - Oldham
Hi Jane Carole Griffiths, we are so pleased you are happy with your product and the experience you have received. Thank you, and have a fantastic day!
The sales person.great knowledge.gave…
The sales person.great knowledge.gave us time and space to consider .we were not pressured .And answered all our question.
Great sales person.
30 mars 2025
Réponse de Bensons For Beds - Oldham
We're happy to hear that the salesperson's knowledge and approach met your needs! We appreciate you taking the time to share your positive experience with us. Thank you, Megan at Customer Care
Don't buy when pregnant!!
Don't buy when pregnant!!
I bought my new bed and matress at 5 month's pregnant, it felt very uncomfortable I woke up with aches all over my body I was sure it was due to my pregnancy because it couldn't be my new bed surely. But 10 weeks postpartum and my body hurts so much worse. My shoulder hips and knees burn through the night I have to turn over multiple times and my back aches so much. I expect broken sleep with a newborn but with this uncomfortable matress it's killing me! The aches and pains from the matress are exhausting and after a long day I dread going to bed. Is there anything I can do? Please help!!
2 avril 2025
Avis spontané
Réponse de Bensons For Beds - Oldham
We're very sorry to hear about the discomfort you're experiencing with your new mattress, especially during this important time. We appreciate you sharing your experience, and have reached out to discuss the outcome with you. Thank you, Megan at Customer Care
First Class Delivery Team
I can honestly say Bensons for Beds delivery team, namely Joel & Nick, were absolutely top class. Confirmed the date of delivery a week in advance and on the actual date, text to say they would be earlier than anticipated by approximately 1 hour. Later rang to say they would be here in 20 minutes. After putting shoe covers on when they arrived they were so expertise plus careful in delivering and removing both mattresses. In fact the best delivery team I have ever encountered. A real credit to Bensons for Beds whom I would.highly recommend. A big thank you for excellent service all round.
26 mars 2025
Avis spontané
Réponse de Bensons For Beds - Oldham
We're happy to hear that you had such a positive experience with our delivery team. It's great to know that their expertise and care stood out to you. Thank you for highly recommending us and for your excellent feedback. Take care, Megan at Customer Care
Réponse de Bensons For Beds - Oldham
We appreciate your feedback! We are so glad you were happy with our service and prices. Thank you for choosing us, Megan at Customer Care
Great customer service 👍🏻
We visited Benson for beds recently and we had already chosen online what mattress we wanted. The customer service was great no messing or fuss and very friendly staff. Thank you we would definitely recommend you 😊
17 mars 2025
Réponse de Bensons For Beds - Oldham
We appreciate you choosing us and are happy to hear about your great experience with our friendly staff and efficient service. Thank you for recommending us, Megan at Customer Care
Plesent and not pushy,very helpful.
15 mars 2025
Réponse de Bensons For Beds - Oldham
We are happy to hear that you found our team pleasant and helpful. We appreciate your positive feedback, Megan at Customer Care
Excellent reception
Excellent reception
Well informed staff, good product and reasonably priced
24 février 2025
Réponse de Bensons For Beds - Oldham
We appreciate your positive feedback! We are happy to hear that you were well-received and found our staff informed, our products good, and our prices reasonable. Thank you, Megan at Customer Care
Réponse de Bensons For Beds - Oldham
Thank you for your amazing 5 star review Kevin. Take care, Megan at Customer Care
Delivered on time
Delivered on time , The delivery team Joel and Nick where very helpful.
6 février 2025
Réponse de Bensons For Beds - Oldham
We're happy the delivery was on time and that our team was very helpful! Thank you for your positive feedback; we appreciate it greatly. Take care, Megan at Customer Care
£5k bed delivered incomplete July24! still waitin part
Elderly parents, both with medical conditions, purchased in April 24 - over £5k bed to assist them with more ease in sleep and getting in and out of bed.
Delivery was missing part in July 24 and my parents are still awaiting. The bed DOES NOT function fully without the part.
CC'd in threads between benson and the supplier that they dont even have the part
Numerous dates given for when said part will appear
Absolutely disgusting how my parents have been treated. AVOID!
Emailed complaint to company and director along with management team, as of yet, no one has bothered to acknowledge this
4 février 2025
Avis spontané
Réponse de Bensons For Beds - Oldham
We regret to hear about the difficulties your parents have faced with their bed purchase. We apologise for the missing part and the delays in delivery, especially given their medical conditions. We're addressing this with the supplier and are disappointed to learn of the lack of communication. We appreciate your feedback, Megan at Customer Care
Very helpful staff member
Very helpful staff member , she was knowledgeable, pleasant and professional, overall a nice relaxing experience which is rare when spending thousands of pounds.
4 février 2025
Réponse de Bensons For Beds - Oldham
We're happy to hear that our staff member was helpful, knowledgeable, pleasant, and professional! We're glad you had a nice, relaxing experience. Thank you for your review, Megan at Customer Care
Great service
Service as we walked through the door, sales assistant was very helpful and knowledgeable and answered all our questions and was happy to show us around and recommend different beds.
17 janvier 2025
Réponse de Bensons For Beds - Oldham
We appreciate your feedback! We're happy to hear that our sales assistant was helpful, knowledgeable, and provided excellent service by answering your questions and recommending beds.
Take care,
Megan at Customer Care
The manager was a right grumpy bugger…
The manager was a right grumpy bugger old guy with a bit of a belly. Acting like he owned the place and everyone was below him, even the customers. We went in to ask questions regarding a bed we previously purchased just over 5 years ago. Regarding the warranty ect he had a right attitude towards us asking the questions. Luckily you had a lovely Asian woman and a white buy with a bald head working there to make your customers feel welcome. The guy with the bald head around 35 was so helpful if he wasn’t dealing with us we would have gone elsewhere, thank you
18 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Oldham
We appreciate you bringing this to our attention. We're sorry that your interaction with a member of our team wasn't positive. We're happy another team member was helpful. We'll address your concerns internally to improve our customer service. Thanks for your feedback, Megan at Customer Care
easy to use website,great…
easy to use website,great communications,very pleased with delivery news.
18 janvier 2025
Réponse de Bensons For Beds - Oldham
We appreciate your positive feedback! It's great to hear that you found our website easy to use and were pleased with our delivery updates.
Take care,
Megan at Customer Care
Good product
Good product, good delivery, everything was as expected, in time. I recomand this company. Thank you
17 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Oldham
We appreciate you recommending us! We're happy the product and delivery met your expectations and that everything arrived on time. Thank you for your feedback, Megan at Customer Care
Réponse de Bensons For Beds - Oldham
We appreciate you sharing your experience! We are so glad that our staff was helpful and informative during your visit with us.
Take care,
Megan at Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.