The Salesman in the Peterborough branch (?Dave) was fabulous. He really listened to what we wanted and guided us accordingly. The mattress was available promptly and the delivery drivers (Paul and B... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit B2 Brotherhood Retail Park, Brotherhood Close, PE4 6ZR Peterborough, Cambridgeshire, GB
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Great service from the Peterborough store. Given time to look in our own without hard sell techniques. After a while we were approached by David who explained the makeup of the mattress, demonstrated... Voir plus
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David at the Peterborough store was a great salesman. Wasn't pushy & was very informative. He listened to our specific needs & made us feel at ease. This is why I'm writing this review as, he definite... Voir plus
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I was welcomed by Ryan, when l entered Bensons For Beds. He was friendly, helpful and professional from start to finish. I felt comfortable browsing around and no pressure to purchase anything. My s... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Peterborough
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit B2 Brotherhood Retail Park, Brotherhood Close, PE4 6ZR, Peterborough, Cambridgeshire, Royaume-Uni
4,6
Excellent
90 avis
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Mislead a little
Mislead a little. I knew what I wanted and the salesman was quick to take payment. Didn't explain anything other than the delivery date. Only when he gave me my paperwork did he tell me I had been charged £49 for delivery. Wish I had gone to Dreams, who would have been 10% cheaper and free delivery
29 décembre 2025
Réponse de Bensons For Beds - Peterborough
We appreciate your feedback and we're sorry to hear about the delivery charge surprise and the lack of explanation during your purchase. We'll review our communication process to ensure clarity for all customers in the future. Thank you for bringing this to our attention - Lauryn at Customer Care.
Don't waste your money.
Bed base bought in April manufactured by Slumberland, the base after a few months began to emit a terrible smell and the material that covered the wood became sticky to the touch. Bensons for Beds sent out a technician who then blamed me and my home! They will tell you that they have never had this issue before and refuse to refund or exchange. Maybe once a reputable company, sadly no more....
6 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Peterborough
Thank you for sharing your feedback Rebecca. We’re very sorry to hear about the issues you’ve experienced with your divan base. This is not the level of service we aim to provide. We’ve since contacted you directly to discuss the matter further.
Thank you,
Megan at Customer Care
Terrible customer service
Terrible customer service! My Mother bought a Slumberland Divan Base in April 2025, after about 4 months the base material became sticky and smelled awful. Bensons for Beds will not accept that the base is faulty and have blamed my mothers property. My Mothers home has no mould, no damp and is extremely clean. If you buy an item from Bensons that is faulty they will do everything they can to hide from their responsibility. PLEASE DO NOT SPEND YOUR MONEY WITH THEM!
6 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Peterborough
Thank you for sharing your feedback Becky. We’re very sorry to hear about the issues you’ve experienced with your divan base. This is not the level of service we aim to provide. We’ve since contacted you directly to discuss the matter further.
Thank you,
Megan at Customer Care
Great service from Peterborough branch
I bought three Tempur pillows, but on reflection decided that I would be better with Soft, rather than Medium, stiffness. On returning them a few days after my purchase I was given replacements straight away. All now sorted for Christmas. Many thanks to the store salesman. (Not sure who to thank).
3 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Peterborough
We're happy to hear that the pillow exchange process was smooth and efficient for you. We appreciate you sharing your positive experience and are glad everything is sorted for Christmas. Thank you for your feedback!
– Thank you, Jess- Team Bensons
Helpful and efficient service
Jason was extremely helpful and answered all our questions and offered alternatives without pressure
30 novembre 2025
Réponse de Bensons For Beds - Peterborough
We're happy to hear that our team member was so helpful and provided alternatives without any pressure. Thank you for your positive feedback!
– Thank you, Jess- Team Bensons
Réponse de Bensons For Beds - Peterborough
We appreciate your positive feedback! We are so glad you enjoyed our service, delivery, and comfortable bed. It was our pleasure to help.
Hassel free experience
Well laid out store. Given good advice on what we needed to look for, then left to find a mattress that met our needs and budget. Order and costs fully explained.
10 novembre 2025
Réponse de Bensons For Beds - Peterborough
We appreciate you sharing your store experience! We're happy to hear that you received helpful advice and found a mattress that met your needs and budget.
Thanks again for your support—it means a lot!
Megan at Customer Care
Appalling customer service Lied to by…
Appalling customer service Lied to by staff on delivery, told at 4pm the day before that delivery is not possible, then got an email saying a week later. Called the day before to check it was still on and then told delayed again for a different reason. Will never order from these again. Disgusting customer service, paid nearly 3 grand and they just treat you so bad.
29 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Peterborough
Thank you for your feedback — we’re genuinely sorry for the inconvenience and frustration caused by the delays and miscommunication around your delivery. We understand how disappointing this experience has been, especially given the value of your order.
We want to reassure you that we’ve now discussed the next steps with you directly, and your delivery is confirmed to go ahead tomorrow as promised. We’re committed to ensuring everything is completed smoothly from here.
Kind regards,
Megan
Customer Care Specialist
Great
Great, helpful friendly staff experience of selling beds and mattresses made our life and choose the product we want very easy
21 octobre 2025
Réponse de Bensons For Beds - Peterborough
We're delighted our team's expertise made selecting your new bed and mattress easy. We appreciate your positive feedback and are glad you had a great experience!
See you again soon,
Megan at Customer Care
The gentleman was very helpful with my…
The gentleman was very helpful with my bed order. The date given for delivery to the necessary bedroom is good.
16 octobre 2025
Réponse de Bensons For Beds - Peterborough
We're so happy the gentleman was helpful with your bed order, and the delivery date to the bedroom suits your needs. Thank you for your positive feedback,
Megan at Customer Care
Friendly Service
Having used Bensons for my previous bed, many, many years ago, they were my first thought when I needed to buy a new one. I did go into the store having done some research and knowing more or less what I wanted, and David was able to answer any questions I had regarding if this was still the right purchase for me. David provided a very friendly experience.
10 octobre 2025
Réponse de Bensons For Beds - Peterborough
We're happy to hear that you considered us for your new bed based on your past experience. It's great to know that our team was able to assist you and provide a friendly experience. Thank you for your positive feedback, Megan at Customer Care
Brilliant experience from start to finish
From start to finish, Bensons for beds have been amazing. Brilliant communication, always kept us up to date, delivered on the day we've chosen and in time. Bed is amazing and good quality, sturdy, with plenty of storage space. Definitely recommend purchasing installation as it took us (2 people) 2 hours to put it together. Driver, John H, and drivers mate, Steven B, have been professional, called 30 minutes prior to delivery (as advised) and offer advices on how to install the bed. Definitely recommend
16 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Peterborough
Wow, thank you so much for this amazing feedback! We’re delighted to hear everything from start to finish went smoothly — especially that the communication and delivery hit the mark. John H and Steven B will be thrilled to hear your kind words! And yes, we totally agree, installation can be a real workout—glad you’re loving the bed and all that storage space. Thanks for recommending us!
Take care,
Megan at Customer Care💜
Extremely Pleasant Experience
Originally planned to buy a bed from a well known hotel chain, but thought it wise to actually go to a bed shop and test some out. We chose Bensons For Beds Peterborough store and 3 hours later we had purchased our new bed! We were served by Jade who was extremely knowledgable, patient and professional. She explained the features of different mattress and base types and gave us plenty of time to try them out. She was not pushy at all, but was there to answer any questions or give advice when needed.
The shop had so many beds to choose from with lots of the colour choices. I was not looking forward to shopping for a bed, but the service given and experience of our purchase turned it into a pleasant one.
30 août 2025
Réponse de Bensons For Beds - Peterborough
We're happy to hear that you had a pleasant experience in our Peterborough store. It's great to know that our team member was knowledgeable, patient, and helpful in guiding you through our wide selection of beds. Thank you for your positive feedback! Take care,
Megan at Customer Care
Very helpful and knowledgeable
Very helpful and knowledgeable, they couldn't do enough to help.
9 septembre 2025
Réponse de Bensons For Beds - Peterborough
We appreciate your kind words! We are so glad our team could provide such helpful and knowledgeable support for you. Thanks for your feedback.
Take care,
Megan at Customer Care
Andy was very helpful and informative
Andy was very helpful and informative
about the range of beds and about what sort of mattress that we wanted
Everything price wise was clear what the final cost was before we agreed to buy it
4 septembre 2025
Réponse de Bensons For Beds - Peterborough
We're happy to hear that our team member was helpful and informative during your bed selection. We're also glad the pricing was clear and straightforward. Thank you for your positive feedback, Megan at Customer Care
Réponse de Bensons For Beds - Peterborough
We're glad you had a pleasant, pressure-free experience with our sales team. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
The salesman was very helpful not pushy…
The salesman was very helpful not pushy and pleasant to deal with
21 août 2025
Réponse de Bensons For Beds - Peterborough
Thank you for your kind words! Our team is dedicated to providing top-notch service without the pressure. We're glad you had a great experience!
Young man took us around was not pushy…
Young man took us around was not pushy just very helpful a pleasure to go to a shop and have this service
16 août 2025
Réponse de Bensons For Beds - Peterborough
We appreciate you highlighting the helpful service you received. It's great to hear that our team member made your visit such a pleasure with their assistance! Thank you, Megan at Customer care
Friendly service with no pressure
Don't really know how you could improve. No pressure sales, friendly service, helpful and patient, bearing in mind we didn't know exactly what we wanted.
12 août 2025
Réponse de Bensons For Beds - Peterborough
We're happy to hear that you found our service helpful and friendly, especially with no pressure. Thank you for your patience as we assisted you, Megan at Customer Care
Friendly and informative service from…
Friendly and informative service from staff.
Good choice of mattresses and bedsteads.
Good deal to be had on the day.
1 août 2025
Réponse de Bensons For Beds - Peterborough
We're happy to hear that you found our staff helpful and informative, and that you were pleased with our selection and the deal you received. Thanks for your feedback,
Megan at Customer Care.
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