Went into Preston store with very little idea of what we wanted. We were greeted by a very competent member of staff who spent time explaining the difference between different mattresses and encourage... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN Preston, Lancashire, GB
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The lady who assisted us, Costanza, was really lovely & helpful. She gave us lots of information as to the different choices available for what we wanted and then left us to look around before return... Voir plus
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Fantastic service from Steven in Preston store. Assisted us without been pushy, gave us good advice, he is excellent at his job. Delivery guys Hessey and Gav were brilliant, excellent communication,... Voir plus
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Did not get put under pressure in the salesroom. I was encouraged to take my time and was left to try out the mattresses before making a decision. I was not pressured into making a decision that d... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Preston314
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN, Preston, Lancashire, Royaume-Uni
- 1772768565
4,7
Excellent
304 avis
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Mattress
The young lady who attended me was very polite and helpful, she explained the differences in mattresses. After I had decided what one l wanted she arranged a delivery date to suit me.
2 juin 2025
Réponse de Bensons For Beds - Preston314
We're happy to hear that the team member was helpful and polite while explaining the mattresses' differences. We're also glad that she arranged a suitable delivery date for you. Thanks for your positive feedback, Megan at Customer Care
Réponse de Bensons For Beds - Preston314
We're glad you found our team efficient and knowledgeable. Thank you for your positive feedback; it means a lot to us. Take you, Megan at Customer care
A stress free experience made easy by excellent customer service
This is a shopping experience we weren't looking forward to. There was so much to choose from and different options. When we arrived at Benson's in Preston we were greeted by Constanza who made the experience from start to finish stress-free and easy. We had quite a few beds and mattresses to buy. She gave her opinion without being pushy and constantly kept checking upon our order to ensure we could get everything as early as possible. She was knowledgeable and really friendly to deal with giving her help and advice which was invaluable. What could ve been a difficult experience she made easy. Definitely recommend her and Bensons for their customer service. Thank you
23 mai 2025
Avis spontané
Réponse de Bensons For Beds - Preston314
We're happy to hear that your shopping experience was stress-free and easy. We appreciate that our team member was knowledgeable and helpful. Thank you for recommending us for our customer service, Megan at Customer Care
5-Star Service from Anita and Steve – A Wonderful Experience!
We recently purchased a lovely bed frame and mattress from Bensons for Beds, and we couldn't be happier with the entire experience. Two amazing staff members, Anita and Steve, attended to us and truly went above and beyond. They were warm, polite, professional, and incredibly knowledgeable.
They patiently answered all our questions and gave us the confidence to make the right purchase. Steve especially made the experience memorable – he had us laughing as he enthusiastically jumped up and down on the bed to demonstrate its quality! His energy and genuine passion were infectious, and both he and Anita made us feel so well taken care of.
We're absolutely delighted with our purchase and grateful for the outstanding customer service we received. Thank you, Anita and Steve, for the 5-star experience – Bensons for Beds is lucky to have you!
19 mai 2025
Réponse de Bensons For Beds - Preston314
We're happy to hear that you are delighted with your new bed frame and mattress. It's great to know that the team provided you with such a positive and memorable experience. We appreciate your kind words and are grateful for your feedback, Megan at Customer Care
Friendly welcome.
Friendly welcome.
The staff were very helpful and asked about our requirements.
We were shown a number of beds and one really seemed to fit our needs but felt we needed a little time to think.
We returned two days later and purchased the mattress
and are looking forward to the delivery.
14 avril 2025
Avis spontané
Réponse de Bensons For Beds - Preston314
Thank you so much for choosing our store for your mattress needs! We're thrilled to hear that our staff provided you with a friendly and helpful experience, and we're happy that you found the perfect bed for your needs. We can't wait to deliver it to you and help you get a good night's sleep. Thank you for your business!
Excellent service
11 avril 2025
Réponse de Bensons For Beds - Preston314
Thank you so much for the kind review! We're thrilled to hear that you had an excellent experience with our service. We appreciate your support and look forward to serving you again in the future. #customerservice #satisfiedcustomer
So have had a bed delivered to day by…
Update 19th May.
New Headboard arrived, nothing like photo, material sticking out one corner, caught my finger on a staple sticking out at back and panels are 23cm except one panel at end that's 26cm so looks odd….sigh
Update. 24th April.
Well first off I would say the delivery guys were very good and very apologetic.
Unfortunately the replacement headboard arrived yesterday but didn’t even make it off the back of the lorry as it arrived damaged.
Another 3-4 weeks waiting for the next one………As Benson for Beds products appear so shoddily made, will it be 3rd time lucky???
……………………………………………………………….
So have had a bed delivered today by bulls in a china shop. The result is scuffs all over the walls in a freshly decorated bedroom and empty bedroom. Delivery no stars.
Then, compared to what’s in store and what’s delivered, the headboard is full of creases, and there is a small tear in the corner. Definitely not worth anywhere near the cost.
I feel like I’ve been conned.
7 avril 2025
Avis spontané
Réponse de Bensons For Beds - Preston314
Hi there, thank you for sharing your experience. We apologize for the inconvenience and are actively working to resolve the issue with the damaged headboard. Your satisfaction is important to us and we appreciate your patience.
Welcomed on arrival
Welcomed on arrival, but allowed to look around with no pressure. Salesperson was readily available when I had some questions
30 mars 2025
Réponse de Bensons For Beds - Preston314
We're happy to hear that you felt welcomed and were able to browse comfortably. It's great to know our salesperson was helpful when you had questions. Thanks for your feedback, Megan at Customer Care
Réponse de Bensons For Beds - Preston314
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Take care, Megan at Customer Care
Very helpful staff
I placed an order for a single bed hip hop frame and a mattress to go with it. I received excellent customer service from the two ladies in the shop. They took their time to explain all I wanted to know and also helped me to find exactly the same mattress which I had bought previously about 7 years ago by looking it up on the system.
Thank you
23 mars 2025
Réponse de Bensons For Beds - Preston314
We're happy to hear that you received excellent customer service while ordering your bed frame and mattress. We appreciate you mentioning the team members' helpfulness in explaining everything and finding the mattress you wanted. Thank you for your positive feedback, Megan at Customer Care
Good customer service not in your face…
Good customer service not in your face very knowledgeable very understanding and patient
11 mars 2025
Réponse de Bensons For Beds - Preston314
We're happy to hear that our team provided such helpful, understanding, and patient service. Thank you for sharing your positive experience with us, Megan at Customer Care
The lady who assisted us
The lady who assisted us, Costanza, was really lovely & helpful. She gave us lots of information as to the different choices available for what we wanted and then left us to look around before returning.
During the sale, Costanza give us lots of options re types of pillows etc and lots of general advice. She gave us all the info we needed to complete the sale. Excellent experience overall.
8 mars 2025
Réponse de Bensons For Beds - Preston314
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the assistance you received and the information that was shared with you. Thank you for your feedback, Megan at Customer care
Super staff great prices
From the minute we came in store we had friendly and helpful staff looking after us..
7 mars 2025
Réponse de Bensons For Beds - Preston314
We appreciate your kind words! We are so glad our friendly and helpful staff took great care of you from the moment you entered our store. Take care, Megan at Customer Care
Far better than I expected. Would definitely buy again from the Preston docks store
Staff were great with good advice and made the whole experience very easy
2 mars 2025
Réponse de Bensons For Beds - Preston314
We appreciate your feedback! We are happy to hear that our staff provided great advice and made your experience easy. Thanks for your support, Megan at Customer Care
Friendly experience staff with no…
Friendly experience staff with no pressure to buy.
Different options for payment and a return guarantee if not satisfied.
25 février 2025
Réponse de Bensons For Beds - Preston314
We're happy to hear that you found our staff friendly and appreciated the various payment options and return guarantee. Thank you for your positive feedback, Megan at Customer Care
I recently made a purchase in the Preston shop
I recently made a purchase in the Preston shop and was very happy with my customer experience. Anita was very helpful and made me feel comfortable and advised me on the best mattress. I felt listened to and would highly recommend anyone to go.
21 février 2025
Avis spontané
Réponse de Bensons For Beds - Preston314
We're happy to hear about your positive experience at our Preston shop! It's great to know that our staff made you feel comfortable and helped you find the best mattress. We appreciate your recommendation and thank you for your feedback, Megan at Customer Care
Amazing service at preston branch
We went to the bensons for bed at preston and were greeted and served by Anita who was extremely helpful and informative. She helped to choose the best mattress for us and we are looking forward to our delivery. Amazing customer service skills and amazing service.
21 février 2025
Avis spontané
Réponse de Bensons For Beds - Preston314
We appreciate you sharing your experience. We're happy to hear that you received amazing service and helpful information in choosing your mattress. We hope you love your new order, Megan at Customer Care
ABSOLUTELY APPALLED WITH MY BED BASE
ABSOLUTELY APPALLED WITH MY BED BASE . MADE FROM CARBOARD!! MATTRESS DIABOLICAL!! NEVER SLEPT ON ANYTHING AS BAD! WOULD HAVE BEEN BETTER SLEEPING ON FLOOR!! COST ME £2000! ITS NOW SMASHED TO PIECES AND GETTING BURNT. THATS ALL ITS FIT FOR. NEVER EVER WILL I GO AND BUY BED OR MATTRESS FROM THIS PLACE EVER AGAIN. BE WARNED PEOPLE DONT WAIT YOUR MONEY!! TOTAL CHEAP MADE RUBBISH 😡😡😡
23 octobre 2024
Avis spontané
Réponse de Bensons For Beds - Preston314
We are very sorry to hear about the poor quality of your bed base and mattress. We appreciate you bringing this to our attention. We will review your feedback to see how we can improve our products. Thank you, Megan at Customer Care
Product and delivery dreadful
Product and delivery dreadful. However, customer services is the worst part.
10 février 2025
Avis spontané
Réponse de Bensons For Beds - Preston314
We regret that the product, delivery, and service fell short of expectations. We'll investigate these issues thoroughly. Thank you, Megan at Customer Care
The help provided by Costanza in…
The help provided by Costanza in demonstrating the sofa bed and directing us to its location on the store
9 février 2025
Réponse de Bensons For Beds - Preston314
We're happy to hear that the demonstration of the sofa bed and directions to the location in our store were helpful. Thank you for your positive feedback, Megan at Customer Care
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