Bensons For Beds - Preston314 Avis 

Mo presented several types of mattresses which at first I found confusing as this is the first time I have actually purchased a bed even though I'm in my 80s. But I was able to get an impression (sorry for the pun) by lying on two or three of the mattresses and of course found that the most comfortable was the most expensive! However Mo told me that it was a special offer on this particular mattress in a clearance sale, which was extremely good value.

What a load of sh--
Three weeks delivery NEVER came.
No call no email to let me know that they have not loaded the bed.
Two days previous got a confirmation everything is coming with 2 hour slot and a phone call 30mins before arrival.
Phoned the preston branch to complain told me to ring customer service.
Told I can't have REFUND said I would come in to the PRESTON BRANCH to sort and
Miracle do happen i got full REFUND but no apology.
Never BENSON BEDS AGAIN

Friendly knowledgeable staff who listened to what we wanted. Arrived at store, purchased just what we wanted, paid and left with a delivery date, all in about 15 minutes, so easy, no salesman rubbish.

The young lady that helped me knew her job. Thank you

Very pleasant and helpful man. Ordered our bed and mattress quickly and efficiently. Sorted the delivery date to our satisfaction. Very good. Would certainly buy from Bensons again.

Fantastic customer service. The assistant at the Preston store couldn’t do enough for us.

Highly recommend.
The staff were brilliant - they weren't overbearing and gave us space and time to consider the beds and mattresses. Whilst the bed we were looking to buy wasn't in stock, the salesman was extremely helpful in showing a similar bed and answering our many questions. The advice provided regarding the mattress was spot on and they were completely understanding that our children wanted to try out every mattress in the show room! All in all, friendly, professional and extremely helpful. The transaction was smooth from start to finish. When delivering, the driver and assistant were also incredibly respectful (putting on covers over their shoes when on the carpet) and delivered all items to the right room; they also pointed out which box to start with!
If you are looking for a new bed or mattress, I would certainly recommend going to Bensons for Beds in Preston.

Bought two mattresses, we were served by Anita who was extremely helpful and knowable. We would highly recommend this store.

Quick, efficient and managed to reduce the online price. Winner 🥇

Very informative assistant who took time to explain everything in detail.

Great service sales team not pushing to sell and very good at what they do

Looking to replace mattress and staff were very helpful and patient explaining all different options and allowing time for us to try out all the options with no pressure selling.

Not a very good experience to date! No complaints with the staff in the Preston store, but everything has to go via their Head Office, whose customer service skills leave a lot to be desired.
We ordered a new bed, mattress and headboard in December 2023 and we are still waiting for the headboard to be delivered. No one at this moment in time can tell us if, or when we are going to receive it despite ordering it before Christmas. It appears from speaking with the head office, they don’t really seem to care!
Very dissatisfied at the service to date.

Very helpful staff . Took us through different options the best bed for us .

Anita at the Preston store was very helpful and informative. We would not have known where to start without her guidance.

The sales assistant was amazing. No hard sell. Buying a bed made easy! Sale completed within 15 minutes. I got exactly what I was looking for!

Staff were very helpful, not pushy at all

The whole process from entering the store to deciding on the right mattress to purchase was professional, thorough and very appropriate to our needs
The technology used to assess ‘firmness’ most suitable for our sons comfort was particularly appropriate and it was followed by testing a number of mattresses determined by the test.
The 40 day return if the mattress is discovered to be uncomfortable is an excellent facility as is the offer to purchase for an extra £75 a cleaning service if the mattress gets stained, with anything, with a 72 hour response including a new mattress if it can’t be cleaned
Finally the staff were professional, knowledgable and friendly

The salesman was very knowledgeable and friendly, he gave us space and was on hand when needed, great service

Both ladies in the shop were very helpfull and friendly without being in your face all the time.they gave me plenty of time to look around then came and answered
all my queries with plenty of explanations and helpfull tips