Bought a new mattress and didn’t get on with it. Jack at Hedge End Southampton dealt with the change very promptly and very helpful. The new mattress was ordered and a delivery date was set. When it a... Voir plus
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Établissement
Changer d'établissement14a Holyrood Drive, DN15 8NN Scunthorpe, South Humberside, GB
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Sales staff answered all my questions, I believe, truthfully. They were not 'pushy', allowing me plenty of time to test various mattress options. Delivery arrived in the time window I was allocate... Voir plus
Lloyd could not have been more helpful. He advised me which mattress was most suitable for me and gave me a really good deal. I was kept fully up to date and my mattress was delivered on time by 2 v... Voir plus
L'entreprise a répondu
Visited the store last month. Approached by Lloyd at Scunthorpe Benson store. Very attentive and helpful. Bed was delivered on specified date. Very good experience with this store.
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À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Scunthorpe506
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
14a Holyrood Drive, DN15 8NN, Scunthorpe, South Humberside, Royaume-Uni
- 1724278914
4,8
Excellent
184 avis
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Quality of sleep is a lot better since…
Quality of sleep is a lot better since i bought this new mattress.
25 septembre 2026
Réponse de Bensons For Beds - Scunthorpe506
Thank you for your wonderful feedback! We're thrilled to hear that your new mattress has improved your quality of sleep. Your comfort is our priority, and we appreciate you choosing us for your sleep needs. If you have any questions or need assistance, feel free to reach out!
Lloyd could not have been more helpful.
Lloyd could not have been more helpful.
He advised me which mattress was most suitable for me and gave me a really good deal.
I was kept fully up to date and my mattress was delivered on time by 2 very helpful delivery staff.
21 septembre 2026
Réponse de Bensons For Beds - Scunthorpe506
Thank you for your wonderful review! We're so pleased to hear that you received excellent assistance in choosing the perfect mattress and that our team provided a great deal. We're also delighted that your delivery was smooth and on time.
Team Bensons
Very good customer service
Very good customer service within the shop from Linda and Lloyd. A follow-up call a few days after a visit and quote to let me know there were further offers on if that would be of interest to me. As it happens I had been tied between the decision to buy elsewhere due to costs but the followup call did actually win me back because I returned to store to discuss other options which resulted in my purchase. The 2 staff were great and very patient and helpful in providing quotes and finalising my order and also changing my delivery date when I realised upon returning home that the original date was no appropriate. All round happy and I am a returning customer as my previous bed was also from there so I do know quality and good service when I see it.
22 août 2026
Réponse de Bensons For Beds - Scunthorpe506
Thank you for sharing such a wonderful review! We are so pleased to hear that the team provided excellent service, and that the follow-up call was instrumental in helping you find the perfect purchase. We truly appreciate your continued loyalty and are delighted to know you are happy with your experience.
Team Bensons
Good customer service
Bought a new mattress and didn’t get on with it. Jack at Hedge End Southampton dealt with the change very promptly and very helpful. The new mattress was ordered and a delivery date was set. When it arrived the delivery guys said it wouldn’t fit up my staircase. I called customer service and was told I needed to visit the store. I did this and a nice man ( sorry I can’t remember his name). He sorting things out for me and another mattress was ordered. The mattress has since then been delivered and I am very happy with both the customer care before and after buying the new mattress. What started off being a very stressful experience Turned into a positive outcome. Thank you
11 septembre 2026
Réponse de Bensons For Beds - Scunthorpe506
We're so pleased to hear that what started as a challenging situation ultimately led to a positive outcome. It's wonderful to know that Jack was able to assist you effectively and that you are now happy with your new mattress and the care you received.
Team Bensons
Visited the store last month
Visited the store last month. Approached by Lloyd at Scunthorpe Benson store. Very attentive and helpful. Bed was delivered on specified date. Very good experience with this store.
7 septembre 2026
Réponse de Bensons For Beds - Scunthorpe506
We're so pleased to hear about your very good experience at our Scunthorpe store! It's wonderful that our team member was attentive and helpful, and that your bed was delivered on the specified date.
Team Bensons
Réponse de Bensons For Beds - Scunthorpe506
We're so pleased to hear you had such a positive experience with our Davd! It's wonderful to know they were great and informative, providing you with valuable assistance. Thank you for sharing your feedback!
Team Bensons
Nice simple no pressure transaction
5 septembre 2026
Réponse de Bensons For Beds - Scunthorpe506
We're so pleased to hear that your experience was simple and without any pressure. Thank you for your positive feedback!
Team Bensons
Not pushy, made the sale.
Sales staff answered all my questions, I believe, truthfully. They were not 'pushy', allowing me plenty of time to test various mattress options.
Delivery arrived in the time window I was allocated. Unfortunately I did not receive the phone call to alert me that they were 30 minutes away from my address. If I had then I could have helped them better locate my rural property.
Only just received the item so not really able to offer a critique of it yet.
Only discovered that the mattress protector has Teflon in it upon receipt which given it is said to contain 'forever chemicals' is of concern. But that doesn't detract from good sales experience
5 septembre 2026
All the staff we dealt with in the…
All the staff we dealt with in the purchase of
our new bed were friendly. We ordered a single bed and divan base.
Unfortunately we had a double orthopaedic mattress delivered and advised there was no base on the delivery van. On calling the store they intervened for us and the van returned 15 minutes later with our correct order which had been given to another customer. It was rectified in the end but this part of the service was a little underwhelming to say the least.
The bed itself is excellent and very comfortable. Perfect for our needs.
30 août 2026
Réponse de Bensons For Beds - Scunthorpe506
Hello Linda,
Thank you for your feedback. We're pleased to hear that the staff involved in your purchase were friendly and that you're happy with the comfort and quality of your new bed.
However, we're sorry to learn that there were issues with the delivery, including the incorrect mattress being delivered and the initial omission of the divan base. We understand how disappointing and inconvenient this must have been, particularly when you were expecting your new bed to arrive correctly the first time.
We'll ensure your feedback regarding the delivery experience is shared with the relevant teams for review.
Thank you for bringing this to our attention, and we're delighted that the bed is proving to be an excellent fit for your needs,
Megan | Customer Care Specialist
Staff very friendly and very helpful in…
Staff very friendly and very helpful in choosing the right bed and mattress and the delivery service was excellent in tracking and contracting us before hand also carried everything upstairs for us
24 août 2026
Réponse de Bensons For Beds - Scunthorpe506
Hello Kim,
Thank you for your wonderful review! 😊 We're delighted to hear that our staff were friendly and helpful in guiding you to the right bed and mattress. It's fantastic to know that you felt supported throughout the process and found the perfect choice for your needs.
We're also pleased that our delivery service lived up to expectations, with clear tracking, advance communication, and a team that happily carried everything upstairs for you. Thank you for choosing us, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist✨
Excellent staff & product.
Professional attitude from initial contact to delivery of item.
16 août 2026
Réponse de Bensons For Beds - Scunthorpe506
We're so pleased to hear that you experienced a professional attitude from your initial contact all the way through to the delivery of your item. Thank you for sharing your positive feedback!
Team Bensons
Linda was very helpful to us when…
Linda was very helpful to us when choosing our bed. She seemed very knowledgeable.
7 août 2026
Réponse de Bensons For Beds - Scunthorpe506
Hello Mr&Mrs Bromfield,
Thank you for your feedback! 😊 We're delighted to hear that Linda was so helpful when you were choosing your new bed. Her knowledge and expertise are a real asset, and it's wonderful to know she helped make the decision process easier for you. We'll be sure to pass on your kind words to Linda. Thank you for choosing us, and we hope you enjoy your new bed,
Megan | Customer Care Specialist
overall great customer service
overall great customer service, delivery service is perfect, Product is very good. Thank you
11 août 2026
Avis spontané
Réponse de Bensons For Beds - Scunthorpe506
Hey Mary,
Thank you for your kind feedback! 😊 We're delighted to hear that you received great customer service, that the delivery service was perfect, and that you're pleased with the quality of your product. Thank you for choosing Bensons for Beds, and we hope you enjoy many comfortable and restful nights ahead,
Megan | Customer Care Specialist 🛏️
Staff in the store were knowledgeable…
Staff in the store were knowledgeable and helpful, the store had a good selection of mattresses to choose from.
Delivery was on time and the delivery chaps were efficient and quick.
7 août 2026
Réponse de Bensons For Beds - Scunthorpe506
Hey Keith,
Thank you for your wonderful review! 😊 We're delighted to hear that our store team were knowledgeable and helpful, and that you found a great selection of mattresses to choose from. It's also fantastic to know your delivery arrived on time and that our delivery team were efficient and quick. Thank you for choosing us, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist✨
Had strong idea of which mattresses…
Had strong idea of which mattresses were in our budget and what we could afford. Matt guided us in our final choice
6 août 2026
Avis spontané
Réponse de Bensons For Beds - Scunthorpe506
We're so pleased to hear that our team member was able to guide you in your final choice, ensuring you found a mattress within your budget. Thank you for your wonderful feedback!
Thank you for your positive review - Lauryn at Customer Care
delivery of mattress
Notification of delivery received as promised on time and updated on the day so we knew exactly when the mattress would arrive - mattress placed on the bed unwrapped exactly as requested and all rubbish removed - very professional service.
30 juillet 2026
Réponse de Bensons For Beds - Scunthorpe506
We're so pleased to hear about your excellent experience! It's wonderful that you received timely delivery notifications and that our team unwrapped and placed your mattress exactly as requested, removing all rubbish. Thank you for acknowledging our professional service!
Team Bensons
Réponse de Bensons For Beds - Scunthorpe506
Hello Mrs Whittingham,
Thank you for your lovely review! We're delighted to hear you received great service from our team and that your mattress arrived on time. We really appreciate your feedback and hope you enjoy many comfortable nights ahead!😊
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Bensons for Beds
i found bed and mattress quickly and…
i found bed and mattress quickly and well pleased with the discount due to sales.
my reasoning for 4 stars instead of 5 is the long wait. It could take 14 weeks. I am disappointed as am 88 years old next week and feel that the wait is too long at my age, also desperate for a comfortable bed.
18 juillet 2026
Réponse de Bensons For Beds - Scunthorpe506
We're pleased you found a bed and mattress you liked, especially with the discount! We understand your disappointment regarding the extended wait time. We will take in to consideration your comments, and appreciate you sharing your feedback.
Team Bensons
The delivery drivers were polite
The delivery drivers were polite, friendly and professional. Everything was carried into the bedroom for us and the whole experience was friendly snd efficient
6 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Scunthorpe506
We're so pleased to hear that your delivery experience was friendly and efficient, and that our drivers were polite and professional when carrying everything into your bedroom.
Great staff
Visited to buy a new bed and from the minute we stepped in the door we were looked after by Linda. She helped us use their technology which helped us make a decision on what we needed to buy to suit our body and sleeping positions. Linda made the process easy and straight forward.
1 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Scunthorpe506
We're so pleased to hear that our team member provided such excellent assistance from the moment you arrived. It's wonderful that they helped you use our technology to make an informed decision, making the process easy and straightforward.
Team Bensons
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