Bought a new mattress and didn’t get on with it. Jack at Hedge End Southampton dealt with the change very promptly and very helpful. The new mattress was ordered and a delivery date was set. When it a... Voir plus
Établissement
Changer d'établissement14a Holyrood Drive, DN15 8NN Scunthorpe, South Humberside, GB
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Visited the store last month. Approached by Lloyd at Scunthorpe Benson store. Very attentive and helpful. Bed was delivered on specified date. Very good experience with this store.
Sales staff answered all my questions, I believe, truthfully. They were not 'pushy', allowing me plenty of time to test various mattress options. Delivery arrived in the time window I was allocate... Voir plus
The store Manager Lloyd was so helpful in advising and guiding us to be able to purchase exactly what suited our requirements. I would have no hesitation recommending Benson For Beds (Scunthorpe) whet... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - Scunthorpe506
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
14a Holyrood Drive, DN15 8NN, Scunthorpe, South Humberside, Royaume-Uni
- 1724278914
4,8
Excellent
179 avis
Demande des avis aux clients
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Scunthorpe
The team in Scunthorpe were particularly great. From the sale to delivery and follow up, totally 100% satisfied. Lloyd in the store was awesome, really I would recommend getting in contact with him if you need anything. Dave as well who went out of his way to come and help me with assembly, out of hours.
20 février 2026
Avis spontané
Réponse de Bensons For Beds - Scunthorpe506
Thank you so much for your wonderful feedback Emily! We’re delighted to hear that the team in Scunthorpe took great care of you from the sale to delivery and follow‑up — it’s fantastic to know you’re 100% satisfied. Lloyd will be thrilled to hear your kind words, and we’re so glad his support made such a positive difference.
Until next time, thank you!
Megan at Customer Care
Excellent experience of choosing and delivery of my new Mattress
I was happy with the experience of choosing a mattress and particulary the adjustable bed. The delivery team were very good at removing my old mattress and fitting my new one
16 février 2026
Avis spontané
Réponse de Bensons For Beds - Scunthorpe506
We're delighted that you were happy choosing your mattress and adjustable bed. It's great to hear the delivery team were very good at removing the old mattress and fitting the new one.
pleased with the product
all areas covered by Branch, making it easy choose the product to fill both our needs. Delivery was on date and time by nice staff.
7 février 2026
Réponse de Bensons For Beds - Scunthorpe506
We're so glad to hear our wide selection helped you find the perfect product! It's also great to know your delivery arrived on time with friendly staff. We appreciate your review!
Customer x
Helpful staff. Limited choice of pocket sprung mattresses. Quite steep cost for delivery, £49 & mattress disposal £49 compared with other companies. Quite a long delivery time- 4 weeks.
5 février 2026
Réponse de Bensons For Beds - Scunthorpe506
Thank you so much for taking the time to share your feedback with us. We’re really pleased to hear that you found our staff helpful, and we’ll make sure your positive comments are passed on to the team.
I’m sorry, however, that you felt the choice of pocket sprung mattresses was limited, and that our delivery and disposal charges seemed higher compared with other companies. I understand how important value for money is when making a purchase as significant as a new mattress, and I appreciate you highlighting this. We will feed your comments back to the relevant teams so we can review how we communicate our ranges and charges more clearly.
Thank you,
Megan at Customer Care
From walking in the store to delivery…
From walking in the store to delivery everything has been great, a cut above the others.
6 février 2026
Réponse de Bensons For Beds - Scunthorpe506
We appreciate you sharing your positive experience! We are happy to hear that everything from walking in to delivery has been great for you.
Réponse de Bensons For Beds - Scunthorpe506
We appreciate your positive feedback!
Friendly helpful staff including…
Friendly helpful staff including delivery staff - everything was as expected
30 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Scunthorpe506
We're happy to hear that our staff were friendly and helpful, including the delivery team! We appreciate you confirming everything met your expectations and we hope you enjoy a peaceful nights sleep
- Megan at Customer Care
Great salesperson …
The sales man at the sales room was fantastic very knowledgeable and helped us decide which bed was right for us.
24 janvier 2026
Réponse de Bensons For Beds - Scunthorpe506
We're so glad the salesperson's expertise helped you find the perfect bed! Thank you for sharing your positive experience with us.
Réponse de Bensons For Beds - Scunthorpe506
We appreciate your positive feedback! We are so glad our team was helpful, friendly, knowledgeable, and not pushy.
Looked after very well at the…
Looked after very well at the scunthorpe store thankyou vrey much
15 janvier 2026
Réponse de Bensons For Beds - Scunthorpe506
We're happy to hear you were looked after very well at our Scunthorpe store. Thank you very much for your positive feedback!
Helpful staff member who wasn't pushy
Helpful staff member who wasn't pushy. We were able to take our time looking and ask any questions.
31 décembre 2025
Réponse de Bensons For Beds - Scunthorpe506
Thank you for your feedback Mr Donkin! We’re so glad you had the time and space to browse comfortably, and that our team was helpful without being pushy. That’s exactly the experience we aim to provide!
Take care,
Megan at Customer Care
Choosing the bed was quite good
Choosing the bed was quite good. Staff member was knowledgable and helpful. The only issue I have is that you have to lay on a bed and pillow that many other strangers have done also. Maybe a bit of individual protection over the bed eg a paper sheet like you get over Doctors couches - changed between each customer - would have made it a 5 star experience.
15 novembre 2025
Réponse de Bensons For Beds - Scunthorpe506
Thank you for your feedback! We really appreciate the time taken to leave us this review. If you would like to discuss any of these concerns with us, please contact us at https://www.bensonsforbeds.co.uk/contact-us/- Thank you, Stewart - Team Bensons
Salesman not pushy there if we wanted…
Salesman not pushy there if we wanted to ask a question and gave knowledgeable advise.
Unfortunately I am annoyed about how many requests have been sent to write a review
18 novembre 2025
Réponse de Bensons For Beds - Scunthorpe506
Thank you for your feedback! We’re glad to hear the salesman provided helpful, knowledgeable advice without being pushy. We appreciate your honesty about the review requests and will take that on board to improve your experience.
See you next time! Megan at Customer Care 😊
I was directed to the most suitable…
I was directed to the most suitable equipment I could afford, that was value for money, comfortable & available.
I have already completed a review for this service, frustrated at the request + reminders for a further review
16 novembre 2025
Réponse de Bensons For Beds - Scunthorpe506
Thank you for sharing your experience! We’re so pleased our team helped you find the most suitable option that matched your needs, comfort, and budget. We appreciate your feedback and understand your frustration with repeated review requests – your initial review is already valued and noted. 💜
Thank you for your positive review – Lauryn at Customer Care
Really easy to get into the website…
Really easy to get into the website found what I wanted straight away
Great price .
Only con was site saying 1 week delivery confirmation mail saying 2 weeks
12 novembre 2025
Réponse de Bensons For Beds - Scunthorpe506
We're happy to hear that you found our website easy to use and were pleased with the price. We appreciate your feedback regarding the delivery timeframe discrepancy, and we'll look into it.
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan at Customer Care
Réponse de Bensons For Beds - Scunthorpe506
Mat really made a great impression! We’re so pleased to hear he was polite and helpful—it’s exactly what we aim for. Thank you for an amazing review – Lauryn at Customer Care 💜
The customer service was great
The customer service was great. The bed and mattress we chose was perfect
BUT PLEASE MAKE IT MORE WELCOMING FROM OUTSIDE. IT LOOKS CLOSED ALL THE TIME. AND DOES NEED A FRESHEN UP INSIDE ALSO !!!
1 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Scunthorpe506
We're glad you found our customer service and your bed selection to be perfect! We appreciate your feedback regarding the store's appearance, and we'll consider your comments as we plan improvements.
We hope to welcome you back soon!
Megan at Customer Care
Réponse de Bensons For Beds - Scunthorpe506
We're happy to hear that you received superb advice. Thank you for sharing your positive experience with us; we appreciate it. Looking forward to welcoming you back soon,
Megan at Customer Care
Great customer service and a perfect mattress
Extremely helpful in store and gave me great advice when picking my mattress. Delivery was exactly as described and my mattress is perfect! I was nervous about getting a new one because I know it can take a while to adjust but the first night i was out cold! Can't thank the Scunthorpe branch enough and would definitely recommend to anyone
28 septembre 2025
Réponse de Bensons For Beds - Scunthorpe506
We're happy to hear that you found our team helpful and received great advice! It's wonderful your delivery was smooth and you love your mattress. Thank you for your positive review! – Lauryn at Customer Care 💜
We needed a put you up bed in a hurry…
We needed a put you up bed in a hurry and Bensons were fantastic, able to provide what we needed.
19 mai 2025
Réponse de Bensons For Beds - Scunthorpe506
We're happy to hear that we were able to provide you with what you needed in a timely manner. Thank you for your fantastic feedback,
Megan at Customer Care
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