Bought a new mattress and didn’t get on with it. Jack at Hedge End Southampton dealt with the change very promptly and very helpful. The new mattress was ordered and a delivery date was set. When it a... Voir plus
Établissement
Changer d'établissement14a Holyrood Drive, DN15 8NN Scunthorpe, South Humberside, GB
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Visited the store last month. Approached by Lloyd at Scunthorpe Benson store. Very attentive and helpful. Bed was delivered on specified date. Very good experience with this store.
Sales staff answered all my questions, I believe, truthfully. They were not 'pushy', allowing me plenty of time to test various mattress options. Delivery arrived in the time window I was allocate... Voir plus
The store Manager Lloyd was so helpful in advising and guiding us to be able to purchase exactly what suited our requirements. I would have no hesitation recommending Benson For Beds (Scunthorpe) whet... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - Scunthorpe506
Écrit par l'entreprise
Coordonnées de contact
14a Holyrood Drive, DN15 8NN, Scunthorpe, South Humberside, Royaume-Uni
- 1724278914
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I was dealt with efficiently and…
I was dealt with efficiently and quickly. Staff very friendly and polite.
Polite & helpful staff
Polite & helpful staff, nothing too much trouble. Didn’t rush me (I’m a pensioner) explained everything to me in plain English, we had a laugh and it was a very pleasant shopping experience.
Very helpful and good advice given
Mat was very helpful. He took time to give us advice and his knowledge about mattresses. He gave us time and space to try the mattresses and came back to check how we was getting on. He was not pushy at all. He was very friendly and welcoming when we walked into the shop which was nice. Thank u mat
The very friendly staff and all the…
The very friendly staff and all the help they give me
Scunthorpe Store
The manager at the Scunthorpe store was extremely helpful and had fantastic product knowledge.When asked a question he had the answer straight away and knew exactly where it was in the shop .The purchase of our new bed and wardrobe was a pleasant and smooth transaction.
Excellent service brilliant sale guy…
Excellent service brilliant sale guy exceptionally helpfull
Great Customer Services
Great Customer Services - Team Scunthorpe - Big shout out to Matt, very helpful and patient!
Lloyd & Team Scunthorpe 5 Stars
Can’t thank Lloyd, Matthew and team enough for putting our little muck up right 🤣 Lloyd pulled out all the stops to secure us the best alternative when we discovered we’d ordered a mattress that was FAR too big for our new bed. Service to me is all about how you tackle stuff and Lloyd and his team in Scunthorpe are top notch, 5 stars
Lovely service from the gentleman that…
Lovely service from the gentleman that served us very profession , didn’t hassle us to buy , the bed we chose was a adjustamatic and we tried it for ourselves, which was great.
Matt was very helpful and polite
Matt was very helpful and polite, he answered the questions I asked with clarity and professionalism.
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Customer service was great
Customer service was great, just don’t think the computerised system for the softness of the mattress was very useful.

Réponse de Bensons For Beds - Scunthorpe506
The salesman Matt was friendly and knowledgeable.
The salesman Matt was friendly and knowledgeable. We were guided around the store and tried a few beds with Matt offering information on each bed we laid on. Ordering was quick and hopefully the mattress will be delivered within two weeks.

Réponse de Bensons For Beds - Scunthorpe506
Knowledgeable staff
Great experience staff exceptional great choice of beds and no rush tried many but found the perfect one for us. And also great offers great price.

Réponse de Bensons For Beds - Scunthorpe506
The Manager
The presence of the Manager who was friendly, approachable and attentive. He also outlined ways of making savings plus financial advice

Réponse de Bensons For Beds - Scunthorpe506

Réponse de Bensons For Beds - Scunthorpe506
What you see is NOT What you get
I have ordered a Bergen 2 door sliding ward robe around Easter time are so. On promise of what I saw in show room would be what I was getting. List of problems
#1 it is not a true representation of what I am sold - no shelves what so ever. All I have is one top shelf and a hanging rail in both halves.
#2 I was told the doors are interchangeable ( 1 took I mirror and 1 normal). Fitters said that is not possible and it goes only one way
Was not planning to look at myself every morning waking up
#3 lead time was reasonable as I booked but when it became available to delivery team well beyond and the arranging a delivery is not the easiest at least whoever they contracted to in South Humberside
#4 Tried calling customer service but I wasn’t in luck to get to a person to speak to yet.
Leaves me now very unhappy with what I have and this needs to get changed and start of the cycle all over again 🤦🏻🤦🏻🤦🏻

Réponse de Bensons For Beds - Scunthorpe506

Réponse de Bensons For Beds - Scunthorpe506
First rate people.
Lloyd and David gave us their full attention, we came away with a very nice bed at a good price, very pleased with the service and product.

Réponse de Bensons For Beds - Scunthorpe506
Staff Both 1st class.
The Main thing was the Staff.
It was Dave that came to us that is My Daughter and I explained to us the Technical details of all the Mattress.Left us /Me to make My choice,then He concluded with the financial agreement. I would have liked to have had My old Mattress taken away without a charge! as offered at other shops.
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