We had to use the 40 night comfort guarantee as we just didn't get on with the first mattress we chose. But they made it all very easy, and the staff in-store at Drakehouse sorted everything out f... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
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Friendly staff who knew what they were talking about. Salesperson Jane explained all about the different types of mattresses /headboards and bases, which covered materials used and how construction... Voir plus
We visited the drakehouse Sheffield branch today and we was met by one of their staff members called Kate who was brilliant. Kate took us through all the different variations of mattresses and patient... Voir plus
L'entreprise a répondu
The overall experience at Bensons was really good. The staff in the shop were very knowledgable, polite and helpful. The delivery guys arrived on time and did their job efficiently and quickly. The... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Sheffield628
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, Royaume-Uni
- 1142486489
4,8
Excellent
360 avis
Demande des avis aux clients
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Customer service excellence and Transparency in Policy
Customer service excellence and transparency of the policy
26 avril 2026
Réponse de Bensons For Beds - Sheffield628
Thank you! 😊 We’re proud to deliver excellent customer service with clear, transparent policies—just the way it should be.
Looking forward to welcoming you back in the future,
Megan | Customer Care Specialist✨
Friendly
Friendly, knowledgeable and helpful salesman who listened to what I wanted and found me, hopefully, my new comfy bed.
20 avril 2026
Réponse de Bensons For Beds - Sheffield628
That’s lovely to hear! Understanding your needs and finding the right fit is exactly what we aim for. Enjoy your new bed,
Megan | Customer Care Specialist
Wonderful service,lady who assisted was…
Wonderful service,lady who assisted was so kind and patient.
12 avril 2026
Réponse de Bensons For Beds - Sheffield628
Really appreciate your kind words! We’ll be sure to pass this on to her 🌟
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist💜
Helpful salesman saved a lot oftime.
Helpful salesman assessed required mattress type and saved a lot of time indicating those mattresses to try out.
Delivery was flawless with old mattress taken away.
Have yet to try out mattress which is airing off.
10 avril 2026
Réponse de Bensons For Beds - Sheffield628
We appreciate your feedback! We're happy to hear that our salesperson was helpful in assessing your needs and that the delivery was flawless. We hope you enjoy your new mattress once it's aired.
Team Bensons
The customer service was excellent,I…
The customer service was excellent,I was given time to look at the items on sale before I ask for help.Very pleased with advice given before making my choice .
2 avril 2026
Réponse de Bensons For Beds - Sheffield628
We appreciate your feedback and are so glad to hear you received excellent customer service and helpful advice while you took your time to browse.
Really helpful staff
We knew what we needed and the guy that served helped us choose what we wanted. Nice, easy and quick
3 avril 2026
Réponse de Bensons For Beds - Sheffield628
We appreciate your feedback! We're pleased the service was helpful in choosing what you wanted and that your experience was nice, easy, and quick.
Great service
Great service. We weee seen straight away. Told Rob what we wanted and he knew exactly what to recommend.
2 avril 2026
Réponse de Bensons For Beds - Sheffield628
Thank you for your feedback! 😊 We’re delighted to hear you received great service and were helped straight away. It’s wonderful to know Rob understood exactly what you wanted and made the right recommendation. We really appreciate you sharing your experience,
Megan | Customer Care Specialist⭐
Pleasant experience
We had a very pleasant experience whilst shopping for a comfortable bed, and Kate was very helpful. She was respectful and gave us time to assess different beds and make our decisions regarding our purchase.
17 mars 2026
Réponse de Bensons For Beds - Sheffield628
Thank you for the lovely review! We’re so glad you had a pleasant experience, and Kate will be thrilled to hear she helped make choosing the right bed so comfortable and relaxed!
Hope to see you again in the future,
Megan | Customer Care Specialist💜
Réponse de Bensons For Beds - Sheffield628
Thank you! 😊 We’re really pleased to hear we did everything you needed.
- Megan | Customer Care Specialist
Lovely lads came to deliver my…
Lovely lads came to deliver my mattress, they took it up 2 flights of stairs with ease and took care of my home.
Very respectful too
27 mars 2026
Réponse de Bensons For Beds - Sheffield628
Thank you for the lovely feedback! 😊 So glad to hear the delivery lads were respectful, careful with your home, and handled those two flights of stairs with ease. We really appreciate you taking the time to share your experience,
Megan | Customer Care Specialist💜
Excellent Service
Excellent service from the sales person to the delivery team.
Was kept in touch all the way through from start to finish.
12 mars 2026
Avis spontané
Réponse de Bensons For Beds - Sheffield628
Mark Handley,
We appreciate your wonderful review! We're so pleased to hear you received excellent service from our sales person to the delivery team. It's great you were kept informed throughout.
Team Bensons
Good knowledge of products
Good knowledge of products. Non pushy sales rep. Took into account my needs
9 mars 2026
Réponse de Bensons For Beds - Sheffield628
Love to hear it! Great product knowledge + no pushy sales = the perfect combo 😄 Glad we could help find exactly what you needed,
Megan at Customer Care
Great service from start to finish
From choosing our bed to delivery and fitting Bensons were very helpful , informative and kept me up to date .
5 mars 2026
Réponse de Bensons For Beds - Sheffield628
Caroline Priestley,
We appreciate your positive feedback! We're so glad to hear that from selection to installation, our team was helpful, informative, and communicative.
Team Bensons
Kept in touch with delivery time,and…
Kept in touch with delivery time,and arrived on time.Delivery men helpful and very quick.The bed looks great and very comfortable. Good shop to deal with
7 mars 2026
Réponse de Bensons For Beds - Sheffield628
Donna Brown,
We're so happy to hear you had a good experience! It's great to know you were kept informed of your delivery, that it arrived on time, and that the delivery men were helpful and quick. We hope you enjoy your comfortable new bed!
Stewart - Team Bensons
Great service
Great service don purchase to delivery and removal of our old super king mattress
7 mars 2026
Réponse de Bensons For Beds - Sheffield628
Sue,
We're glad you enjoyed your experience, from purchase to delivery and removal of your old super king mattress. Thank you for your positive feedback!
Team Bensons
We knew what mattress we were looking…
We knew what mattress we were looking for and Jane helped us to make the right decision allowing us to try all 4 of the Gell mattresses. The customer service couldn't have been better, its Bensons policy of charging £50 for delivery and £50 to take away my old mattress that I disagree with especially when my purchase was £1500 Let's hope the Gell mattress is everything I am hoping for.
6 mars 2026
Réponse de Bensons For Beds - Sheffield628
Karen ashforth,
We're glad you found the perfect mattress with our assistance. We appreciate your feedback regarding the delivery and removal fees. We hope your new mattress provides the comfort you anticipate.
Team Bensons
Customer satisfaction
The gentleman who took my order was so helpful and friendly, delivery was on time and they contacted me to let me know the time they would be arriving .
27 février 2026
Réponse de Bensons For Beds - Sheffield628
Beverley,
We're happy to hear that the person assisting you was helpful and friendly. We appreciate you mentioning the on-time delivery and proactive communication regarding the arrival time.
Team Bensons
New Otterman bedThe that came were within the…
The 2 men that came were within the promised time slot. They worked effectively and were courteous at all times
As we have curved stairs they had to have precise handling throughout the delivery with the recycling procedure and fixing the new appliance.
I would recommend there services
1 mars 2026
Réponse de Bensons For Beds - Sheffield628
We appreciate you sharing your feedback! We're happy the delivery team arrived on time and were courteous. It's great to hear they handled the delivery and recycling efficiently, especially with the curved stairs. We value your recommendation.
Team Bensons
Very happy with all of the process,from…
Very happy with all of the process,from start to finish.
27 février 2026
Réponse de Bensons For Beds - Sheffield628
Thanks so much Mr Ward! Delighted the entire process—from beginning to end—was a great experience.
Hope to see you again in the future,
Megan at Customer Care
Réponse de Bensons For Beds - Sheffield628
Thanks so much for giving us 5 stars! Wonderful to know the team were polite and helpful without being pushy.
Thanks again for your support—it means a lot!
Megan at Customer Care🙌
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