Lovely staff at Bensons for Beds Hedgend. Even though I ultimately made the purchase online they were really helpful. The online process was seamless aswell. Just looking forward now to the furniture... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
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Lisez les avis des autres
Jack was really helpful. I told him my budget and the fact that l needed prompt delivery and he managed to sort beds, mattresses removal of old bed and assembly of new ALL within my budget asap. Thank... Voir plus
Sales person consentrated on range that would catwr for our needs showing full range of mattresses. Service from start to finnish. Kept informed of progress right up to delivery with driver & Assista... Voir plus
L'entreprise a répondu
Good communication by E mail then text. no issues ,the lads (Tim,GaryWarren)were fun and chatty. respectful of our property when trying to get the bed up. left the bed in perfect condition we had p... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - Southampton151
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, Royaume-Uni
- 1489787983
4,8
Excellent
683 avis
Demande des avis aux clients
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Réponse de Bensons For Beds - Southampton151
Thank you for your positive feedback! We strive to provide excellent customer service and are grateful for your recognition of our efforts. We hope to continue serving you in the future.
Réponse de Bensons For Beds - Southampton151
Thank you for your kind words! We are thrilled to hear that you had a great experience with our service and delivery. Your satisfaction is our top priority, and we look forward to serving you again in the future.
When we went to look at beds
When we went to look at beds, we were surprised how easy it was to find what we were looking for, how simple and quick it was to order what we were looking for and the assistance from the store person was great.
8 août 2026
Réponse de Bensons For Beds - Southampton151
We are thrilled to hear about your positive experience at our store! We strive to make the bed buying process as easy and efficient as possible. Thank you for your kind words and we look forward to assisting you in the future.
Great
My partner and I went to hedge end store to have a look and test some mattresses, we received help from a sales assistant named Azura. She was able to advise us and get a good price with their offers/sale and additional blue light! Waiting on delivery which is next week. Very happy so far and excited.
31 juillet 2026
Réponse de Bensons For Beds - Southampton151
We're so pleased to hear about your positive experience at our store! It's wonderful that our colleague was able to advise you and help you find a great price. We hope you enjoy your new mattress!
Team Bensons
They were very knowledgeable
They were very knowledgeable, provided what we needed, and offered delivery dates that were pretty close to what we needed.
12 août 2026
Réponse de Bensons For Beds - Southampton151
We're so pleased to hear that our team was knowledgeable and provided what you needed. It's wonderful that our delivery dates were close to what you required. Thank you for your kind feedback!
Team Bensons
Bensons has a good range of mattresses…
Bensons has a good range of mattresses and we visited four local shops before Bensons. Looking for a hybrid mattress that can cope with the heat , we found several models. Nathan in the Hedge end store was very helpful in explaining the differences that helped us make our decision. He was not pushy and allowed us time to roam around and try them. He got us a good deal with some pillows that we wanted. Bed was delivered two weeks later and the delivery men were very polite and careful not to damage anything while transporting it upstairs. The mattress is higher than what we were used to but feels comfy. Only thing that’s to be seen is whether the mattress lasts a few years. Bought theKaymed item 5000 mattress .
10 août 2026
Excellent service throughout
Excellent service throughout, our requirements were listened and adhered to. Stress free and easy from start to finish. Highly recommend.
9 août 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
Thank you for your wonderful feedback! We're delighted to hear that our service was excellent throughout and that your requirements were listened to and adhered to. It's fantastic that your experience was stress-free and easy from start to finish.
Team Bensons
I like the service delivery which was…
I like the service delivery which was great. The delivery guys were really polite and prompt. Even the communication of the sales guy was excellent.
However the mattress is not something we expected. Too firm for our backs causing us back ache every now and then.
5 août 2026
Réponse de Bensons For Beds - Southampton151
We're delighted to hear about your positive experience with our service delivery, polite and prompt delivery team, and excellent communication from our sales representative. We're truly sorry that the mattress firmness is causing you discomfort. We have contacted you regarding the 40 night comfort guarantee.
Thank you for your review - Lauryn at Customer Care
Réponse de Bensons For Beds - Southampton151
We're so pleased you had such a great experience with our service and that our delivery team was polite and efficient. Thank you for your kind words!
Team Bensons
Réponse de Bensons For Beds - Southampton151
We're so glad to hear you had a positive experience with us. We truly appreciate your kind words
Helpful staff in shop and also delivery
2 août 2026
Réponse de Bensons For Beds - Southampton151
We are so pleased to hear that our staff in the shop and our delivery team were helpful. Thank you for your wonderful feedback!
Team Bensons
The mattress is great, but delivery was shocking
The mattress is great, but the delivery was shocking. Delivery guys were supposed to take the mattress to the room, but told us they couldn’t get it up the stairs, blamed everything on the shop assistants and left myself and my daughter to struggle and get the mattress up to the bedroom.
27 juillet 2026
Réponse de Bensons For Beds - Southampton151
Thank you for taking the time to leave your feedback.
We're pleased to hear that you're happy with your mattress, but we're sorry to learn that you were disappointed with the delivery experience.
Our delivery teams always aim to complete deliveries safely and, where possible, take items to the room of your choice. However, there are occasions where access restrictions or concerns about potential damage to customers' property may prevent this. This can include narrow stairways, tight turns, or the risk of damaging valuables and items displayed on shelves or nearby furniture. We will ensure your feedback is passed on to the relevant team for review, as we are always looking for ways to improve our service and communication.
Thank you again for bringing this to our attention.
Excellent customer service in store and delivery.
Excellent customer service in store. Knowledgeable & friendly. We were updated regularly with our order and delivery, which arrived exactly when advised.
Delivery and assembly of bed was great.
Cannot fault Benson beds at all throughout whole process.
22 juillet 2026
Réponse de Bensons For Beds - Southampton151
Thank you for your excellent review! We're delighted to hear that you received knowledgeable and friendly service in store and that you were kept informed throughout your order journey. It's great to know your delivery and bed assembly went smoothly and arrived exactly as advised.
We truly appreciate your kind words and are thrilled that we provided such a positive experience from start to finish. Thank you for choosing Bensons! 😊
Our experience from start to finish was…
Our experience from start to finish was excellent. We were kept up to date throughout the waiting time.
22 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience from start to finish. It's great to know that our regular updates kept you informed throughout the waiting period. We really appreciate your feedback and hope you enjoy your new purchase😊
All good and great advice
23 juillet 2026
Réponse de Bensons For Beds - Southampton151
We're so glad to hear you found our advice helpful and that everything was good! We appreciate your positive feedback.
Team Bensons
Professional service from sales…
Professional service from shop sales staff, the communication of progress of the order, to the delivery staff on the day.
Really pleased all round with Bensons for beds.
19 juillet 2026
Réponse de Bensons For Beds - Southampton151
We're so pleased to hear about the professional service you received from our sales staff, the clear communication regarding your order, and our delivery team. It's wonderful that you are really pleased with us!
Thank you for your positive review - Lauryn at Customer Care 💜
No pushy salesman very nice experience…
No pushy salesman very nice experience buying a bed here. Salesman was helpful and knowledgeable. Delivery was great. The guys even took their shoes off to go upstairs. Bed is lovely and so comfortable. Only problem is there were some pulls on the mattress. I phoned and this was sorted asap. So no issue.
17 juillet 2026
Réponse de Bensons For Beds - Southampton151
We're so pleased to hear about your very nice experience with us! It's wonderful that our salesperson was helpful and knowledgeable, and that your delivery was great, with our team even taking their shoes off. We're glad the mattress issue was sorted quickly.
Team Bensons
Helpful and knowledgeable staff
Helpful and knowledgeable staff. Well laid out showroom wiith good range.
19 juillet 2026
Réponse de Bensons For Beds - Southampton151
We're so pleased to hear that you found our staff helpful and knowledgeable, and that you appreciated our well-laid-out showroom and good range. Thank you for your kind feedback!
Team Bensons
Réponse de Bensons For Beds - Southampton151
We are so pleased you found our team member helpful and polite, and that they provided you with informative assistance. We truly appreciate your kind words!
Team Bensons
On time and safely delivered.
19 juillet 2026
Réponse de Bensons For Beds - Southampton151
We're so pleased to hear your delivery arrived safely and on time. Thank you for your feedback!
Team Bensons
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