Bensons For Beds - Southampton151 Avis 

I am not one for shopping. I have low tolerance for pushy sales people. I was interested in replacing my mattress. The sales assistance ( Azura ) was excellent. She asked the right questions and listened to my answers. From there she showed me several mattresses and based on what I said took me around the store until I found the perfect one! Also her delivery colleagues were very good. Excellent service the way all shops should provide!

Aruta was very helpful and answered all our questions we would definitely come back to bensons

Excellent service and installation

It was quick and precise . Just how we like it

The delivery team Gary and Warren were brilliant, so helpful and friendly, Azad at the store made sure everything ran smoothly and kept me up to date with everything regarding delivery. Have ordered beds from bensons before and had a good experience and this is just the same. Would recommend and will continue to use in the future. Thanks again Louise

Very experienced staff. The mattress is perfect,

Excellent experience from beginning to end.

Excellent support from Azura at Hedge end store regarding problem with the bed
Delivery team were also great

Excellent service and delivery,the bed we had ordered from another company the day it’s was due to be delivered they phoned to say it was broken .We cancelled and decided to go into bensons to see how quick they could deliver us a bed as we were with out one , Benson showed us what was available and they delivered to us the next day , it was assembled and we were given cleaning pack brilliant service highly recommend

Very good experience

Jonathan was really helpful

Very helpful staff. Azad was very knowledgeable and attentive. He listened to our requirements and was able to make recommendations without being pushy.

Amazing customer service, not the first time we have purchased from this store, will not be the last.

Azura was very friendly and helpful. Very knowledgeable and ready to help when we required it without applying any pressure. 10/10 customer service

Received good advice. Friendly staff good selection to choose from.

Hedge end retail park Southampton
Went to this store on 14th April 2026.
Absolutely fabulous service from Azura
She was very knowledgable and her manner was spot on.
Azura was only young and she is a credit to the company and the future of this country.
My brother purchased a bed and I got some of the mattress and pillow sprays. The sprays are really lovely and highly recommended for anyone that likes nice smells.

We bought a king size bed with 2 zip and link mattresses during their sale from the southampton Branch . We were attracted to Bensons because of their 40 day exchange policy.
Unfortunately we have found the mattresses too hard. We went back to the branch within the 40 days and were told the only softer mattresses available were now not on sale and would cost an extra approximately £2000 (more than the original cost was). The salesman said he would speak to the manager and get back to us. This never happened.
We are disappointed with the service.
If you are buying because of the return policy, worth checking what other options would suit you and what the non sale price is.

Update post review. Nathan at the Southampton branch contacted and apologised for the service received. We were invited back in and he and the manager were extremely accommodating to find a solution for us. Thanks Bensons. Would change 3 to 5 stars if I could

Very good business to buy from. Excellent advice in the shop, met the promised timelines for manufacture and delivery.
Delivery guys were quick with no fuss, they used an enormous plastic bag to take away the old mattress.
Mattress itself is comfortable.

I have contacted bensons Southampton to request a price match. They have not responded! Is this delay to make me miss the better offer with furniture village?