Lovely staff at Bensons for Beds Hedgend. Even though I ultimately made the purchase online they were really helpful. The online process was seamless aswell. Just looking forward now to the furniture... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
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Lisez les avis des autres
Sales person consentrated on range that would catwr for our needs showing full range of mattresses. Service from start to finnish. Kept informed of progress right up to delivery with driver & Assista... Voir plus
L'entreprise a répondu
Good communication by E mail then text. no issues ,the lads (Tim,GaryWarren)were fun and chatty. respectful of our property when trying to get the bed up. left the bed in perfect condition we had p... Voir plus
Jack was really helpful. I told him my budget and the fact that l needed prompt delivery and he managed to sort beds, mattresses removal of old bed and assembly of new ALL within my budget asap. Thank... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - Southampton151
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, Royaume-Uni
- 1489787983
4,8
Excellent
687 avis
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Don't buy in store
Don't buy in store , useless rip off company charges 20% cancellation fee just because delivery is too long to wait
Avoid this company
20 mars 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
Thank you for your feedback Lee. I’m really sorry to hear about your experience. I can confirm your order has now been fully refunded, and we’ll be feeding this back internally to help improve our processes going forward,
Megan at Customer Care
Very good service
Very helpful staff member who gave me the information I required to make a decision on which mattress to purchase and then left me to make that decision without pressure.
24 février 2026
Réponse de Bensons For Beds - Southampton151
Thank you for your kind words Peter! So glad to hear our staff gave you all the info you needed and let you decide in your own time — no pressure, just helpful support. Really appreciate your feedback and for choosing us,
Megan at Customer Care! 🛏️✨
Réponse de Bensons For Beds - Southampton151
Thank you for giving us 5 stars Pamela! So glad everything was seamless from start to finish — and even happier to hear you’re loving your beautiful, classy new bed
Sleep well,
Megan at Customer Care🛏️✨
Very positive and professional taff…
Very positive and professional staff with a m excellent knowledge of beds
11 mars 2026
Réponse de Bensons For Beds - Southampton151
Thank you so much for your kind review! I’m really pleased to hear that you found our team positive, professional, and full of excellent product knowledge. It’s wonderful to know they helped make your experience such a good one.
Sleep well,
Megan at Customer Care
Réponse de Bensons For Beds - Southampton151
Thank you so much for your lovely review! I’m really pleased to hear everything was easy to order, and that you’re happy with the product and the price. That’s exactly the smooth and positive experience we aim to provide!
See you next time! Megan at Customer Care 😊
Really good
Really good, we were looking to buy a new bed and mattress and didn’t know where to start Nathan was sooooo helpful. He gave us space to look around and try the beds but was there when we needed him
5 mars 2026
Réponse de Bensons For Beds - Southampton151
Carolyn,
We're happy to hear that you found the help you needed while choosing your new bed and mattress. We appreciate your positive feedback and are glad you enjoyed your experience in our store.
Team Bensons
Réponse de Bensons For Beds - Southampton151
Barbara,
We're so happy to hear that the mattress provides a comfortable and firm sleep, allowing you to have a good night's rest. Thanks!
Team Bensons
Réponse de Bensons For Beds - Southampton151
Thank you for your lovely feedback — we’re so pleased to hear you received great service from the delivery team.
Megan at Customer Care
We went into Bensons for Beds on…
We went into Bensons for Beds on 28/02/2026 and had a really good experience.
Azura greeted us as soon as we walked in and was friendly and easy to talk to from the start. She showed us around the store, talked us through the different mattresses and explained the differences in a way that actually made sense. There was no pressure at all, just helpful advice and honest recommendations based on what we were looking for.
She was polite, knowledgeable and just genuinely great at her job. Buying a mattress can be a bit of a headache, but she made it straightforward and relaxed. Really good service all round.
3 mars 2026
Réponse de Bensons For Beds - Southampton151
Mr Coombs,
We appreciate you sharing your experience. It's great to hear that you found our team member friendly and helpful, and that they explained everything clearly without any pressure. We are pleased that the service made buying a mattress straightforward for you.
Team Bensons
Réponse de Bensons For Beds - Southampton151
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
Purchase of mattress
Had a very good service all the way through process from sales assistant Jon in Hedge End branch to prompt and efficient delivery
21 février 2026
Réponse de Bensons For Beds - Southampton151
Valerie Barrow,
We're happy to hear that you had a very good experience, from your time with our sales team to the prompt and efficient delivery. Thank you for your feedback.
Team Bensons
A very understanding helpful sales man…Everything I asked for.
A very understanding helpful sales man Johnathon. Delivery on time with very good
Delivery men.
26 février 2026
Réponse de Bensons For Beds - Southampton151
Mrs Clarke,
We're happy to hear that you found the salesperson helpful and understanding! It's also great to know the delivery was on time and the team were very good.
Team Bensons
The salesman was very helpful
The salesman was very helpful, but not pushy and left us alone to make our decision. The ordering process was easy. We were kept in contact about our delivery. The delivery was on time and the guys were polite and efficient.
23 février 2026
Réponse de Bensons For Beds - Southampton151
Thank you for your 5 star review Wayne! Great to hear the salesman was helpful without being pushy, and that the ordering and delivery process was smooth, with polite and efficient delivery guys.
See you next time! Megan at Customer Care
Very good service
23 février 2026
Réponse de Bensons For Beds - Southampton151
Really appreciate your feedback David! Great to know the service was very good.
We truly appreciate your feedback.
Megan at Customer Care
New bed and mattress
Very helpful and informed manager at Benson's helped us find the right mattress and bed frame fro out needs without pressured sales pitch.
Delivery worked well for a half term drop off and the delivery team were excellent and very swift and courteous throughout.
23 janvier 2026
Réponse de Bensons For Beds - Southampton151
Thanks so much for giving us 5 stars Mr Leishman! Fantastic to hear you found the ideal bed with the help of an informed, no‑pressure manager, and that delivery during half term was smooth, quick and courteous. 🙌
Wishing you all the best until next time,
Megan at Customer Care
Excellent service from staff on both…
Excellent service from staff on both visits, really helpful in showing ya the variety of mattress pointed out yhe best options for us plus the chance of trying them out. Thorough explanation of the purchasing and delivery options. Highly recommend Bensons.
19 février 2026
Réponse de Bensons For Beds - Southampton151
We're happy to hear that our staff provided excellent service during both of your visits. It's great you found their assistance helpful in showing the mattress options and explaining purchasing and delivery. Thank you for recommending us!
Stewart - Team Bensons
Greeted buy a friendly and helpful…
Greeted buy a friendly and helpful sales man. Pointed me to the mattress i required. Sat and went through payment options
19 février 2026
Réponse de Bensons For Beds - Southampton151
We're happy to hear that our team member was helpful and guided you to the right mattress while explaining the payment options. Thank you for your feedback!
Stewart - Team Bensons
Bed is lovely
Bed is lovely. The delivery/fitting guys were great very courteous and professional. They did a great job in no time . Definitely use Benson's again
16 février 2026
Réponse de Bensons For Beds - Southampton151
We're happy to hear that you find the bed lovely and that the delivery and fitting team were courteous and professional. We appreciate you choosing us and your feedback!
Réponse de Bensons For Beds - Southampton151
We appreciate your feedback and are so glad our salesperson was helpful and provided a no-pressure experience for you!
Friendly knowledgeable staff.
15 février 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
Our team will be thrilled to hear this — friendly and knowledgeable is exactly what we aim for! Thank you for your positive review – Lauryn at Customer Care 💜
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