The two lads did an amazing job getting my super kingsize bed into my room. They soon put it all together. They were very friendly and polite and they are an absolute credit to Bensons for Beds. I hop... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1a Meols Cop Retail Park, Meols Cop Road, PR9 7RG Southport, Southport, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Highly recommend Bensons in Southport. We bought our last mattress from there 10 years ago so thought we'd return. Kiara was a star. She explained everything and looked after us start to finish. So ho... Voir plus
L'entreprise a répondu
When me and my disabled partner went In store to buy a mattress the manager couldn’t had been more helpful. She ask how we both slept gave us all the time we needed as my partner has mobility issues a... Voir plus
L'entreprise a répondu
Spoke to a kind customer Service advisor at Southport shop on the phone. She helped me order 2 wardrobes and gave options for finance. But was disappointed with the finance company who asked for proof... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Southport668
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1a Meols Cop Retail Park, Meols Cop Road, PR9 7RG, Southport, Southport, Royaume-Uni
- 1704513560
4,9
Excellent
457 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Spoke to a kind customer Service…
Spoke to a kind customer Service advisor at Southport shop on the phone. She helped me order 2 wardrobes and gave options for finance. But was disappointed with the finance company who asked for proof of identity by scanning my passport. Don't trust anyone who asks for copies of important documents unless their government departments. Still have not sorted finance but the woman I spoke to said I could try again. Might have to cancel if I am unable to get finance.
6 février 2026
Réponse de Bensons For Beds - Southport668
Thank you for sharing your experience with us Linda. We’re really pleased to hear our Southport advisor took great care of you when placing your order and talking through your finance options. We’re sorry to hear the finance process felt uncomfortable — your feedback is important and will be passed on, as we want every part of the journey to feel safe and straightforward. If you decide to try again, we’re here to help every step of the way, and we truly appreciate your patience,
Megan at Customer Care
The shop staff were very friendly &…
The shop staff were very friendly & helpful. I explained my biggest problem was as my partner is disabled I was worried in case the bed was not delivered when agreed in case I had removed the old bed ready. I was told I could pay for them to remove the bed when they brought the new to ensure this didn’t happen. When they arrived with the new bed they said they couldn’t take the old bed (which I bought from Bensons years ago). because it was electric- yet I was receiving a new electric bed. As we have a lift in one bed room & storage in the small one there was nowhere to store eight massive boxes. So they were put in my small kitchen & hallway. This left me to dismantle the old bed & do 4 trips to the tip with my little trailer before putting together the new bed. I just managed to get it sorted by bedtime. Never again!!
The shop staff refunded my removal money & said they would follow this up for me.
30 janvier 2026
Réponse de Bensons For Beds - Southport668
We appreciate your feedback and are sorry the bed removal didn't go as planned, especially given your partner's disability. We'll investigate why the removal wasn't possible and address the communication issues. We're glad the shop staff refunded the removal fee and are following up. We value your business.
Excellent choice and serviceVery good selection of beds to see and…
Very good selection of beds to see and assess from basic to luxury
The assistant who asked me if I required help was extremely polite and competent which resulted in me choosing appropriately and happy with my choice
2 février 2026
Réponse de Bensons For Beds - Southport668
We're happy to hear you found a great selection of beds and that our assistant's politeness and competence helped you choose the perfect one. Thank you for your positive feedback!
Réponse de Bensons For Beds - Southport668
We appreciate you taking the time to share your positive experience with our sales team. We're happy to hear they provided excellent service!
Store manager was absolutely fantastic
Store manager was absolutely fantastic, first time visiting bensons he was very accomodating very knowledgeable and helpful with helping us choosing our mattress great customer service throughout.
3 février 2026
Réponse de Bensons For Beds - Southport668
We're so glad to hear the store manager was fantastic! It's great that they were accommodating, knowledgeable, and helpful when you chose your mattress. We appreciate you noting the great customer service.
Excellent understanding of neurodivergency and sensory needs
So much care and consideration given to our son who has autism and sensory needs. Emma our sales assistant was so kind and took time to understand what he needed and talked to him and we really felt she understood him. Our son commented how lovely she was and how comfortable she made him feel after we left the store.
1 février 2026
Avis spontané
Réponse de Bensons For Beds - Southport668
Thank you so much for sharing this wonderful feedback Nina. We’re truly delighted to hear how well Emma supported your son and took the time to understand his needs. It means a great deal to us that he felt comfortable and valued during the visit—and his lovely comments afterwards say everything about the care Emma put into helping your family. We’ll be sure to share your kind words with her. Thank you again for choosing us,
- Megan at Customer Care💜
Excellent service from start to finish …
From the shop assistant to the delivery of the bed everything was excellent service
2 février 2026
Réponse de Bensons For Beds - Southport668
We appreciate your feedback! We're so happy to hear that you received excellent service from our shop assistant through the delivery process.
See you next time! Megan at Customer Care 😊
From the buying experience to the…
From the buying experience to the delivery even my invoice query all dealt with efficiently and in a friendly manner. Thank you .
27 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Southport668
Thank you for your lovely feedback Alan! 😊 We’re delighted to hear that every step — from purchase to delivery to resolving your invoice query — was handled efficiently and with friendliness. We really appreciate you choosing us,
Megan at Customer Care
Staff extremely knowledgeable and…
Staff extremely knowledgeable and helpful and showed great patienc
28 décembre 2025
Réponse de Bensons For Beds - Southport668
We appreciate your feedback! We're happy to hear that you found our staff knowledgeable, helpful, and patient during your visit.
Phil made it great
Phil made it great. Very knowledgeable and friendly. Nothing too much trouble. Very helpful throughout the experience
20 janvier 2026
Réponse de Bensons For Beds - Southport668
We're delighted to hear that our team member's knowledge and friendliness made your experience great. We appreciate you highlighting their helpfulness. Thank you!
Great experience
Always buy beds from Bensons. Customer service excellent and after service great. Good choice of beds to choose from at competitive prices.
20 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Southport668
We're happy to hear you consistently choose us for your beds! It's great to know you find our customer service excellent, after-service great, and appreciate our competitive prices.
Ian and Emma couldn't have been any…
Ian and Emma couldn't have been any more helpful.
I had a measurement issue and they did everything they could to find a solution.
15 janvier 2026
Réponse de Bensons For Beds - Southport668
We're happy to hear that our team was so helpful in resolving your measurement issue. We appreciate your positive feedback and are glad we could find a solution for you.
Professional and friendly customer…
Professional and friendly customer service. Aimee was both helpful and understanding of my requirements.
12 janvier 2026
Réponse de Bensons For Beds - Southport668
We appreciate your feedback! We're happy to hear that you received professional and friendly customer service. It's wonderful that our staff was helpful and understanding.
Helpful Experience
Amiee the sales advisor was personable, helpful and friendly offered lots of information/advice and gave us time to consider options, I can’t yet comment if this advice was sound until I take delivery of the bed, mattress and pillow I ordered but I’m hopeful for improved sleep and less joint pain
11 janvier 2026
Réponse de Bensons For Beds - Southport668
Thank you so much for your lovely review! 😊
We’re delighted to hear that Amiee was personable, friendly, and helpful throughout your visit. It’s great to know she gave you plenty of information and the time you needed to consider all your options — that’s exactly the experience we want every customer to have.
Thanks again for your support—it means a lot!
Megan at Customer Care
Brilliant service
Brilliant service by Kiara in shop, great communication online, the delivery men were great and the mattress is a dream.
8 janvier 2026
Réponse de Bensons For Beds - Southport668
We’re so glad Kiara gave you brilliant in-store service, our online updates kept you informed, and the delivery team were fantastic – enjoy your dreamy new mattress! 💜 Thank you for your positive review - Lauryn at Customer Care
Good explanation of the products
Good explanation of the products
Friendly staff with good service
8 janvier 2026
Réponse de Bensons For Beds - Southport668
We appreciate your feedback! We are happy to hear that you received a good explanation of the products from our friendly staff. Thank you for your positive review – Lauryn at Customer Care 💜
Aimee&Ian Amazing Expertise&Advice!
Aimed helped us initially and wowed us with her friendly, helpful and expert advice!
She was Very Enthusiastic, which we loved!
Which led to our new bed purchase.
To finalise the deal Ian helped us.
Again Ian was so helpful, friendly and efficient,even though it was busy we felt well looked after. Amazing to Aimee&Ian, thankyou again!
4 janvier 2026
Réponse de Bensons For Beds - Southport668
We’re thrilled to hear Aimee impressed you with her friendly, enthusiastic, and expert advice, and that Ian provided such helpful and efficient support to complete your purchase. We’ll be sure to share your kind words with both of them. Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Southport668
Thank you for your 5 star review Mrs Beck! We’re thrilled to hear you received great customer service. We appreciate your feedback and look forward to seeing you again,
- Megan at Customer Care
Perfect Experience
Every aspect from product selection to delivery and installation was flawless.
6 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Southport668
Thank you for your amazing feedback Ian! We’re thrilled to hear every step—from product selection to delivery and installation—was flawless. Your satisfaction means the world to us, and we look forward to serving you again, Megan at Customer Care
Great customer service
Great customer service, no pressure to buy, give us plenty of space to have a good look around! Was there ready when we needed help!
6 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Southport668
Thank you for your lovely feedback Angie! We’re so pleased you enjoyed a relaxed shopping experience with no pressure and plenty of space to browse. It’s great to hear our team was ready to help when you needed us. We look forward to welcoming you back soon,
Megan at Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.