Great overall experience We unexpectedly needed a new mattress as the springs were showing on ours despite only being 3 years old. The customer service lady on the phone was great at sorting that out... Voir plus
Établissement
Changer d'établissementUnit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB
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Lisez les avis des autres
Faye at the Hanley Branch was great. Really helpful in assisting us with choosing the correct mattress for us. There was no pressure in buying and she left us alone to make a decision. Would defini... Voir plus
L'entreprise a répondu
Polite, helpful and knowledgeable sales assistant. Good choice, we were looking for a fold away guest bed and there were several types to choose from. We found exactly what we wanted. Competitive pric... Voir plus
L'entreprise a répondu
The assistant ( Amanda) was very helpful without being pushy. We had an idea of what we wanted and she was able to show us a number of options without trying to influence our decision. There are arou... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Stoke350
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, Royaume-Uni
- 1782284828
4,9
Excellent
480 avis
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Gave us info when we needed it and…
Gave us info when we needed it and stood back only interacting when needed,no pressure left us to it 👍👍
28 décembre 2025
Réponse de Bensons For Beds - Stoke350
We’re glad to hear you appreciated the helpful, no-pressure approach from our team. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service provided to me
15 novembre 2025
Réponse de Bensons For Beds - Stoke350
We appreciate your kind words! We are so happy you enjoyed our excellent service. Thank you for your support; it means a lot to us. Thank you for your review - Lauryn at Customer Care
Réponse de Bensons For Beds - Stoke350
We appreciate your feedback! We are so glad to hear that our customer service was excellent and informative for you. Thanks for your support,
Megan at Customer Care
Excellent customer service from Bensons
We went to Bensons with an idea of what kind of bed we were looking for. We were attended to by a young female sales consultant named Amanda, she was polite friendly and very knowledgeable of the products and help us find the ideal bed to suit both myself & my husband also due to the forthcoming Black Friday sales got us a brilliant price.
Unfortunately the same can not be said for delivery team arranged by the manufacturer.
21 décembre 2025
Réponse de Bensons For Beds - Stoke350
We're happy to hear that you had a positive experience with our sales consultant, and that they were able to help you find the perfect bed at a great price. We appreciate you bringing the delivery issues to our attention, and we'll be sure to look into this. Thanks for your feedback,
Megan at Customer Care
Professional and understanding
We had a great experience with bensons for beds at the festival park store. Shopping on the day with a 1 and 4 year old who were definately over excited is never normally a great experience however the team at festival park were fantastic. They gave the right balance of support, sales pitch and advice without pushing for a sale. Leigh went above and beyond to ensure that we had all the information we needed, guided us through headboard height etc and was so understanding with the children. We bought the bed, delivery was quick and convenient and we paid the extra for assembly. The assembly team were very efficient, respectful and did a great job. Thank you Bensons for Beds for such a great experience.
1 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Stoke350
We're happy to hear that you had such a great experience at the Festival Park store, especially with your children. It's great to know that the team provided the right support and advice, and that you were pleased with the quick delivery and efficient assembly.
Team Bensons - Keaton
Amanda looked after us very well
Amanda looked after us very well, good explanations and no pushy sales patter
12 décembre 2025
Réponse de Bensons For Beds - Stoke350
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
Very helpful staff
Very helpful staff and a great selection of both beds and frames etc. Discussed our requirements with Faye our sales assistant and she was extremely helpful with deciding which mattress to purchase to go along with a bedframe we really liked. We went for the HipHop in ash colour and its really good, well finished and appears sturdy. Thank you to Faye for all your help and to other staff for after sales help.
6 décembre 2025
Réponse de Bensons For Beds - Stoke350
Thank you for sharing your experience! We’re delighted to hear Faye provided such helpful guidance in choosing the perfect mattress and bedframe, and that you’re pleased with your HipHop in ash. It’s great to know the team supported you both in-store and after your purchase. 💜 Thank you for your positive review Peter – Lauryn at Customer Care
Thank you Faye!
Upon arrival at the store, we looked around at some single beds before a store assistant (Faye) approached us. I liked this as I feel that some places you visit, you are pounced on and others don't even acknowledge your presence. This was a happy medium! Faye went through the options for us, she discussed frames and mattresses and listened to our requirements with a smile.
9 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Stoke350
We're happy you appreciated the assistance you received in our store. It's great to hear that our team member listened to your needs and provided helpful information. Thank you for your review!
– Thank you, Jess- Team Bensons
Excellent service provided by Amanda…
Excellent service provided by Amanda who was very helpful, also from MT removals driver very helpful delivered mattress and installed on bed.great service all round thanks.
3 décembre 2025
Réponse de Bensons For Beds - Stoke350
We're happy to hear that you received excellent service. We appreciate you mentioning how helpful our team members were during your delivery and installation. Thanks!
– Thank you, Jess- Team Bensons
I cannot praise Bensons for beds enough…
I cannot praise Bensons for beds enough for the help they gave me and my husband in getting the right bed. We are both senior citizens and have arthritis problems , so choosing a bed suitable can be difficult. I especially want to thank Michael at the festival park shopping area at Stoke on Trent for his patience and kindness .all in all a very satisfying outcome
24 novembre 2025
Réponse de Bensons For Beds - Stoke350
We're happy to hear that you and your husband had such a positive experience finding the right bed to suit your needs. It's great to know that our team member was so helpful and patient. Thank you for sharing your feedback.
Very helpful …
Very helpful and very pleasant I made you feel very comfortable and relaxed amazing
22 novembre 2025
Réponse de Bensons For Beds - Stoke350
We're happy to hear that you felt comfortable and relaxed during your visit. Thank you for sharing your amazing experience with us,
Megan at Customer Care
10/10 experience
Staff were very friendly and gave me my own space until i needed something, would %100 recommend to anyone and will definitely be using them again in the future
18 novembre 2025
Réponse de Bensons For Beds - Stoke350
We appreciate your kind words! We're happy to hear that you felt comfortable and supported by our team. We look forward to assisting you again in the future,
Megan at Customer Care
Réponse de Bensons For Beds - Stoke350
We’re so glad you found our service helpful and smooth—exactly what we aim for every time! 💜 Thank you for your positive review – Lauryn at Customer Care
Réponse de Bensons For Beds - Stoke350
We're glad you found our service helpful and our salesperson knowledgeable. Thank you for your positive feedback,
Megan at Customer Care
Really helpful staff
Really helpful staff. Lots of options for delivery. Lovely products.
13 novembre 2025
Réponse de Bensons For Beds - Stoke350
We appreciate your feedback! We're so glad that our staff was helpful, and that you loved our products and delivery options.
We're always here if you need anything else,
Megan at Customer Care
Faye was very helpful and informative
Faye was very helpful and informative. Making sure we understood the various different items she was showing us. No pressure for any particular one. Very good experience
11 novembre 2025
Réponse de Bensons For Beds - Stoke350
We're happy to hear that you found our team member helpful and informative! We appreciate you noting the no-pressure environment and are glad you had a very good experience.
See you next time! Megan at Customer Care 😊
Told the salesman what I wanted
Told the salesman what I wanted. He had the perfect bed in the clearance section and did us a good deal on a mattress. Great experience
8 juillet 2025
Réponse de Bensons For Beds - Stoke350
We're happy to hear that you found the perfect bed in our clearance section and that you were pleased with the mattress deal. If you enjoyed your experience, spread the word!
Megan at Customer Care
Horrible.
Not happy with service. Headboard fitters phoned when already outside, not in advance. Let himself into our garden, despite there being warning signs about dogs. I then had to put dogs away, which was made a lot more difficult because they were now trying to get the intruder (doing their job) could have been made easier if they just called in advance or even not let themselves into the garden without permission. Fitter not happy with headboard - said it was the 1st time he’d seen it and worked for bensons over 10 years. Very grumpy. Said he’d spent too long here on this job because hole were not pre drilled. Seemed like my fault as the customer. Very grumpy man - I made my husband deal with him at the end so I didn’t have to talk to him again. He was with a much younger lad, who was trying to quicken him along. It wasn’t a pairing I would have made personally - bit of a clash that made it awkward for me as the customer. Large amount of cellophane left behind. Terrible service, that could have easily ended up in a serious tragedy. Staff training required. Frustrating as the product itself, is excellent.
30 septembre 2025
Réponse de Bensons For Beds - Stoke350
Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered during the headboard installation — especially the lack of advance notice, the distress caused by entering your garden without permission, and the behaviour of the fitter. We understand how upsetting and disruptive this must have been, and we sincerely apologise.
This is not the standard of service we aim to provide, and your feedback has been taken seriously. We’re reviewing this internally to ensure appropriate training and communication protocols are reinforced with our teams to prevent similar situations in the future.
We’re pleased to hear that you're happy with the product itself, and we hope it brings you long-term comfort. If there’s anything further we can do to support you or improve your experience, please don’t hesitate to get in touch — we’re here to help.
Kind regards,
Megan
Customer Care Specialist
Réponse de Bensons For Beds - Stoke350
We appreciate your positive feedback! We are so glad you enjoyed our excellent service and choice. Thank you for your support,
Megan at Customer Care!
Great customer service
Great customer service. Happy with how smoothly everything went and how helpful the staff (Mike) was.
16 septembre 2025
Réponse de Bensons For Beds - Stoke350
We're happy that our customer service was great and everything went smoothly Grace. We appreciate your positive feedback regarding how helpful our staff was.
Best Wishes,
Megan at Customer Care
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