Rang the store to check they had the products we wanted. Spoke with Bethan - who confirmed we had previously shopped with Bensons for beds in Shrewsbury - confirming the products & sizes we had before... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6 West Swansea Retail Park, Cadle, SA5 4BA Swansea, West Glamorgan, GB
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Lisez les avis des autres
I didn’t feel pressured into buying anything. The sales assistant listened to my requirements and found a suitable product to match my budget. She explained the “extras” available and costs.
L'entreprise a répondu
Staff ready to assist and answer questions but allowing us freedom to browse and try out without feeling hassled. Sarah at the Swansea store was very easy to interact with and was very quick and effic... Voir plus
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The shop assistant was very friendly and helpful, but the shop was very cold, which made the shopping experience more uncomfortable than necessary. When I questioned the cold, I was told that the heat... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Swansea707
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6 West Swansea Retail Park, Cadle, SA5 4BA, Swansea, West Glamorgan, Royaume-Uni
- 1792796305
4,9
Excellent
303 avis
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I didn’t feel pressured into buying…
I didn’t feel pressured into buying anything. The sales assistant listened to my requirements and found a suitable product to match my budget. She explained the “extras” available and costs.
16 août 2026
Réponse de Bensons For Beds - Swansea707
Thank you for taking the time to share your positive experience with us! We're glad you felt supported and heard by our sales assistant and that we were able to find you a great product within your budget. We appreciate your business and hope to see you again soon.
Excellent Customer service
Rang the store to check they had the products we wanted. Spoke with Bethan - who confirmed we had previously shopped with Bensons for beds in Shrewsbury - confirming the products & sizes we had before. She assured us the Swansea store had them in stock & she would reserve them with our name on for collection on Saturday. Bethan was bubbly efficient very customer focused. We visited the store on Saturday to collect & pay for our reserved item . On meeting Bethan she was everything a customer service adviser should be-it was all about us the customer & our products. She excellent & I would highly recommend the Swansea store - 1st class service Bethan & a great customer experience - Thank you
15 août 2026
Avis spontané
Réponse de Bensons For Beds - Swansea707
Thank you for your kind words and recommendation! At Bensons for Beds, it's our goal to provide exceptional service to each and every customer. We're delighted to hear that Bethan was able to assist you in a friendly and efficient manner. Come see us again soon!
Dunlopilow Listened to my complaint of pillow…
Listened to my complaint of pillow being faulty and when i retuned was very understanding and polite
14 août 2026
Réponse de Bensons For Beds - Swansea707
Thank you for taking the time to share your experience with us! We are happy to hear that our team was able to resolve your issue with the faulty pillow in a courteous and professional manner. Your satisfaction is our top priority. We appreciate your feedback and look forward to serving you again in the future.
Staff ready to assist and answer…
Staff ready to assist and answer questions but allowing us freedom to browse and try out without feeling hassled. Sarah at the Swansea store was very easy to interact with and was very quick and efficient at forwarding quotes and information. A very pleasant experience and a very good 50% off deal.
7 août 2026
Réponse de Bensons For Beds - Swansea707
We're so pleased to hear that our staff were ready to assist and answer questions, while still allowing you the freedom to browse without feeling hassled. It's wonderful that our team member was very easy to interact with and efficient at providing information.
Thank you for your positive review - Lauryn at Customer Care
Fantastic service from Ailsa
Fantastic service from Ailsa gave us good advice. She was very knowledgeable and not pushy a pleasure to deal with.
Quick turnaround and very happy with our new mattress. Delivery crew were great very friendly and helpful.
30 juillet 2026
Réponse de Bensons For Beds - Swansea707
Thank you for your fantastic review! We're delighted to hear that our colleague provided such knowledgeable and helpful advice without being pushy, making your experience a pleasure. It's also great to know you're very happy with your new mattress and that the delivery crew were friendly and efficient.
Team Bensons
Patient staff who took the time to…
Patient staff who took the time to explain options. It was easy to change the delivery dates when the flooring was delayed. Delivery was very smooth with updates on time of delivery and the delivery men were good with putting the beds together on a very hot day.
26 juillet 2026
Réponse de Bensons For Beds - Swansea707
We're so pleased to hear you had such a positive experience with us! It's wonderful that our staff took the time to explain options and that changing delivery dates was easy. We're delighted the delivery was smooth, with timely updates, and that our delivery team was helpful, even on a very hot day.
Team Bensons
This was the first time I have used…
This was the first time I have used Benson for beds, from showroom to delivery the service was amazing.
30 juillet 2026
Réponse de Bensons For Beds - Swansea707
Thank you for your wonderful feedback! We're delighted to hear that your first experience with us, from visiting the showroom to the delivery of your bed, was amazing. We always strive to provide excellent service every step of the way.
Team Bensons
An easier process than expected
We found the process of trying the beds and making a decision on which one to buy went very well. We had a great sales assistant Ailsa who was very knowledgeable and gave us good information to help us
22 juillet 2026
Réponse de Bensons For Beds - Swansea707
Thank you for your wonderful review! We're delighted to hear that you found the process of trying different beds and choosing the right one such a positive experience.
We'll be sure to pass your kind comments on to Ailsa, who will be thrilled to hear your feedback. Thank you for choosing us, and we hope you enjoy many comfortable and restful nights on your new bed! 😊
Super friendly store team. Really professional and not pushy at all
Just a really chilled and relaxing environment. The staff were great - I think the lady’s name was Sarah? She was ever so friendly and very professional. Not pushy in the slightest. Would definitely reccomend.
25 juillet 2026
Réponse de Bensons For Beds - Swansea707
Thank you for your lovely review! We're delighted to hear that you enjoyed the relaxed and welcoming atmosphere in store. Choosing the right bed should never feel rushed, so it's wonderful to know that Sarah provided friendly, professional guidance while giving you the space to make the right decision for yourself.
We hope to welcome you back soon!💖
Easiest choice I have made in a long…
Easiest choice I have made in a long time. Shannon was not pushy, just easy to talk to. The sale was handled
smoothly.
Thanks
24 juillet 2026
Réponse de Bensons For Beds - Swansea707
We're so pleased to hear that your experience was easy and smooth. It's wonderful that our team member made you feel comfortable and not pressured. Thank you for your kind words!
Very pleased.
I was kept updated regarding the delivery date and time, ringing me to say they would be with me in 20 minutes - which they were. Men were very courteous and obliging.
21 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Swansea707
We're so pleased to hear you were kept updated regarding your delivery and that our team arrived exactly as scheduled. It's wonderful to know they were courteous and obliging! Thank you for your kind words!
Team Bensons
Réponse de Bensons For Beds - Swansea707
We are so pleased to hear that our team was friendly and well-informed during your visit. Thank you for sharing your positive experience with us!
Team Bensons
The staff were very friendly and helpful Shannon knew her stuff and put us at ease
The staff were very friendly and the lady that helped me her name was Shannon, she explained everything in detail, we thought about it for two days and then when back to buy , Shannon remembered me and the mattress we needed straight away x
7 juillet 2026
Réponse de Bensons For Beds - Swansea707
We're so pleased to hear our team provided such friendly service and that everything was explained in detail. It's wonderful that our colleague remembered you and the mattress you needed!
Réponse de Bensons For Beds - Swansea707
We are so glad to hear you had such a positive experience with our customer service and delivery. Thank you for your wonderful feedback!
I visited the Swansea Branch twice…
I visited the Swansea Branch twice while choosing a bed both experiences were really good, great advice given. The delivery process was great, 2 hr time slot given a while before delivery and emails keeping you updated and then a phone call prior to delivery.
Could not have received a better service😁
19 juin 2026
Réponse de Bensons For Beds - Swansea707
We're so pleased to hear you had such a positive experience at our Swansea branch and received great advice! It's wonderful that our delivery process, with its timely updates and phone call, met your expectations. Thank you for your kind words!
lovely time in swansea shop the staff…
lovely time in swansea shop the staff are so helpful there is no pressure for a sale they let you look around on your own and if you want any help you only got to ask we have bought alot of items lately and we are very pleased on our purchase fantastic store and your staff bethan and ailsa are so wonderful thank you so much
14 juin 2026
Réponse de Bensons For Beds - Swansea707
We are so pleased to hear you had a lovely time at our Swansea shop! It's wonderful that our staff were helpful and allowed you to browse at your own pace. Thank you for your kind words and positive feedback!
Team Bensons
Fairfield backcare
Shannon was very helpful in the showroom and the delivery guys were great.
Comfortable bed and easy to manoeuvre as well
18 juin 2026
Réponse de Bensons For Beds - Swansea707
We're so pleased our team was helpful and your delivery went well. We're glad you love your comfortable bed!
Team Bensons
Great service
Great customer service, delivered on time as requested and helped to carry package into the relevant room.
12 juin 2026
Réponse de Bensons For Beds - Swansea707
We're so pleased you had great customer service, on-time delivery, and help with your package. Thank you!
Team Bensons
Excellent staff very knowledgeable and…
Excellent staff very knowledgeable and helpful
5 juin 2026
Avis spontané
Réponse de Bensons For Beds - Swansea707
We are delighted our team was helpful and knowledgeable. We appreciate your kind words!
Team Bensons
Complete Service Exceptional
From entering the store where the assistant was very helpful and knowledgeable to the delivery of my mattress and removal of old on. The whole experience was very very good.
The mattress is just right for me in comfort and support.
I can highly recommend Benson For Beds.
26 mai 2026
Réponse de Bensons For Beds - Swansea707
We're so pleased to hear your entire experience, from store to delivery, was very good. It's wonderful that your mattress provides the perfect comfort and support. Thank you for your high recommendation!
Team Bensons
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