Bensons For Beds - Thurrock561 Avis 

I popped along to the Lakeside branch with my elderly parents to buy them a new bed. The staff were all very helpful but not pushy. The communication leading up to the delivery day was also good. The delivery guys were super helpful and efficient and made a big difference to alleviating the stress levels of my parents.

Excellent service and care from Chris in store. Our mattress was delivered on time with a smile and communication throughout the whole process was great.

We were searching for a bed, when we walked into Dreams and they were constantly reminding us, ‘we shut in 5 mins’ ‘we shut in 4 mins’ so we walked out.
We went to Bensons for Beds and even though they were shutting soon too, they invited us in, Christopher from the Grays Thurrock Lakeside one was amazing! within 10 minutes we found the perfect bed and ordered it, can’t thank him enough thank you!

I visited the lakeside retail park store and was attended to by Ash (hope I spelt it right). She was so welcoming, patient and helpful both times, fining me the information I needed to make my decision. I was stuck between 2 mattresses and she helped to narrow down my choice. I felt comfortable and not pressured which made my shopping experience very relaxed. She also helped me to find two pillows to suit my needs as a side sleeper who prefers a much firmer pillow. Thank you Ash for your help and keep smiling 😊

We had a great experience thanks to Asha at the Thurrock branch. She was amazing at ensuring that we had all the information we needed to make our purchase. She made it very easy for us and we would highly recommend going to her.

Great help and not a pushy sale.

Great knowledge

Just as for Chris

The actual shop was very helpful. Online wasn't so great . The shop answered my question s easy.

Great experience from ' Store to the Door '..... Refreshing to get what you want without having the burden of reams of paperwork or emails...... Delivered as promised, What's not to like?.....

Great purchase, assistant was very helpful

Chris was extremely helpful and knowledgeable, helping to make the selection process easier

Our sales associate Christopher at the lakeside Thurrock store was amazing!! So helpful and knowledgeable about the item we were buying.

The customer service provided by Raj was exceptional. Honestly, I was considering purchasing my mattresses from somewhere else, but I chose Bensons in large part due to Raj's help and advice.

The gentlemen knew his beds and showed us the beds we required without hesitation. Explained our questions clear and concise. A credit to your company

Very good customer service instore.
Unintrusive browsing time

Good and quick service , and raj was helpful he got us a good deal from Thurrock

The whole experience has been shambolic. They delayed our delivery by a month unilaterally by giving away our booked items, held us hostage for a month more by saying they will not provide a full refund despite the delay being on their part. Then finally delivered a faulty product and are again holding us hostage by not even confirming a new date for when the technician would arrive to fix it. No communication from them, customer care unhelpful - we are having to chase them for updates. Its the lowest form of customer service I have ever experienced. There is no way we will ever buy anything from Bensons for Beds and will actively discourage others from doing so.

Update - the technician they sent refused to attend and lied about not having parking space. now the company is re-arranging the technician visit for another 10 days later. This is now beyond a joke in terms of customer service.

We spent £1,500 on a mattress from Benson for Beds, expecting quality and comfort. Instead, we’ve been given a mattress that was delivered with a dip in the middle – making it worse than the one we replaced.

An inspector came out and confirmed a 2.5cm dip – just shy of their 3cm threshold to trigger a replacement. Apparently, this means a brand-new mattress with a visible and felt dip is considered “acceptable”. Frankly, that’s appalling.

The lack of care or empathy from the customer care team has been beyond disappointing. Communication has been poor, we’ve had to chase for updates, and their guidance has been inconsistent and unclear. We were told we could use the 40-night comfort guarantee (but pay 10% for this option) but now they claim it’s no longer valid – leaving us with no options but to either wait until the dip gets worse (so much for quality).

We have never had such terrible nights’ sleep until this excuse of a mattress arrived. It’s both physically uncomfortable and incredibly upsetting, especially given the price.

After just six months of trying to get a replacement to no avail, we’re now facing the prospect of sending a £1,500 faulty mattress to the tip and buying another one elsewhere. It’s disheartening, expensive, and completely unacceptable.

The staff at the Thurrock store have been kind and supportive, and even they’re shocked by how badly head office has handled this – but sadly, they’re unable to intervene.

We sincerely hope that someone at Bensons with some common sense and authority reads this and steps in to help resolve this situation. Because right now, we feel completely let down, ignored, and left with a costly mistake.

Avoid buying a mattress from Benson for Beds. If you have a problem, don’t expect any meaningful help or resolution. We deeply regret this purchase.

We recently brought a new bed and mattress from here with the help from Jodie, she was very helpful and friendly. Would definitely recommend buying a bed from here.

Excellent customer service from Asha,
UnitD1a Lakeside RetailPark Thurrock
She explained everything to us.
Thank you amazing service.