Bensons fulfilled everything they said they would. Furniture arrived undamaged (delivery chaps were lovely!), assembly was easy even for idiots like me. The only thing I didn’t like was Bensons deli... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ York, North Yorkshire, GB
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Lisez les avis des autres
Really good experience in store at York but unfortunately they couldn't match your online price so I had to order online. From start to finish all was good, frequent updates and friendly staff. I just... Voir plus
Bensons provided an excellent service👍. When entering the store we were acknowledged by Phil who advised us to look round and try any of the mattresses and he would be available to answer any quest... Voir plus
L'entreprise a répondu
Great experience in the showroom buying a staples and co mattress and bedframe. Very well assisted by Angel who was not at all pushy, just friendly and helpful. Even stayed late after closing to allow... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - York553
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ, York, North Yorkshire, Royaume-Uni
- 1904693123
4,8
Excellent
615 avis
Demande des avis aux clients
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We are very happy with the new mattress…
We are very happy with the new mattress bought at the time of "Black Friday" deals. The quality is good and is exactly what we were looking for.
Certainly not impressed to see that the same item at the start of 2026 in the sales is over £200 cheaper! This has left us feeling disappointed with our purchase.
11 janvier 2026
Réponse de Bensons For Beds - York553
Thank you for sharing your feedback. We’re delighted to hear that you’re happy with the quality of your new mattress and that it’s exactly what you were looking for. However, we completely understand your disappointment in seeing the same item reduced further after your purchase.
Pricing can vary during different promotional periods, and while we aim to offer great value at all times, we appreciate how frustrating this can feel. Your comments have been shared with our team as we continually review our pricing and promotional policies.
Take care,
Megan at Customer Care
The patience of staff as my choices…
The patience of staff as my choices changed. The knowledge of staff as I navigate to the right bed for me.
2 janvier 2026
Réponse de Bensons For Beds - York553
We appreciate you taking the time to share your positive experience. We're glad to hear that our team was patient and knowledgeable as you found the right bed!
Looking forward to welcoming you back soon,
Megan at Customer Care
Purchase of a replacement mattress.e had previously purchased a new bed…
We had previously purchased a new bed and mattress and were very happy with the help and advice given. Therefore when we needed a new mattress for the spare room, we had no hesitation in going to Bensons to purchase this. The young lady Emma was more than helpful and was very informative and would recommend her and Bensons to anyone wanting a new bed.
5 janvier 2026
Réponse de Bensons For Beds - York553
Thank you for your feedback! We’re delighted Darrell provided helpful, pressure-free support and that your delivery was quick and convenient. Enjoy your new purchase,
Megan at Customer Care
Réponse de Bensons For Beds - York553
Thank you for your feedback Carol! We’re delighted Phil provided great service and helpful advice. We’ll be sure to share your kind words with him,
Megan at Customer Care
Réponse de Bensons For Beds - York553
Thank you for sharing! We’re thrilled to hear Emma made your experience so enjoyable Mr Rogan.
Until next time, take care,
Megan at Customer Care!
Amazing customer service
Angel was incredibly helpful in helping me and my partner get the right mattress and was endlessly patient as we went through the entire store and still couldn’t decide. There was fantastic choice and she gave perfect advice and made what could have been a very stressful process incredibly smooth and even enjoyable! Very excited for the mattress to be delivered and wonderful customer service.
31 décembre 2025
Avis spontané
Réponse de Bensons For Beds - York553
Thank you for your lovely feedback Beth! We’re so glad Angel made the process smooth and enjoyable. We’ll be sure to share your kind words with her!
Megan at Customer Care!
Emma was very helpful and guided us to…
Emma was very helpful and guided us to our purchase of bed, headboard and mattress. There is so much choice but the knowledge of Emma and listening to our needs we got there - patience of a saint! Thank you
1 janvier 2026
Réponse de Bensons For Beds - York553
We're happy to hear that you found the perfect bed, headboard, and mattress. We appreciate your kind words and are so glad that our team member's expertise and patience helped you navigate our wide selection.
Stewart - Team Bensons
Large selection of beds and the sales…
Large selection of beds and the sales assistant that dealt with us was not pushy at all. He allowed us to try all the beds we looked at and offered his advice on the beds we were looking at. Great price as well as they had 25% off.
30 décembre 2025
Avis spontané
Réponse de Bensons For Beds - York553
Thank you for your feedback Mrs Morrell! We’re so pleased you enjoyed browsing our wide selection and appreciated the helpful, non-pushy service. It’s great to hear you found the perfect bed at a fantastic price with our 25% off offer!
Sleep well,
Megan at Customer Care
Mattress purchase
Phil , our customer advisor was extremely helpful and gave a great deal ,hence the top review.
2 janvier 2026
Réponse de Bensons For Beds - York553
We’re so glad Phil was helpful and secured you a great deal – that’s top-notch service! Thank you for your positive review – Lauryn at Customer Care 💜
It a great place to buy a mattress…
It a great place to buy a mattress helpful staff never push you and very knowledgeable.
2 janvier 2026
Réponse de Bensons For Beds - York553
We're happy to hear that you found our staff helpful and knowledgeable, and that you felt no pressure during your mattress purchase. Thank you.
Réponse de Bensons For Beds - York553
We appreciate you sharing your positive experience with our customer interaction and service. We are so glad you enjoyed it! Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - York553
We’re thrilled you had a fantastic experience! Your support means the world to us. Thank you for your positive review – Lauryn at Customer Care 💜
Great person let us lay on bed
31 décembre 2025
Réponse de Bensons For Beds - York553
We appreciate your feedback. We appreciate your time to leave this review.
Thank you for your review - Lauryn at Customer Care.
Helpful staff, not pushy sales people
From shop to home everything went smoothly, kept informed when mattresses would arrive, called to advise when they would be coming on the day, old mattresses taken away, which was a major bonus especially on Christmas Eve. Delivery drivers very quick an professional.
26 décembre 2025
Réponse de Bensons For Beds - York553
We’re so happy everything went smoothly from start to finish – and on Christmas Eve too! Big thanks for mentioning our delivery team. Thank you for your positive review – Lauryn at Customer Care 💜
Bed and 2 mattresses
Wasn’t pressured at all All questions answered and everything was fully explained A very pleasant sales person too
29 décembre 2025
Réponse de Bensons For Beds - York553
We appreciate you sharing your experience. We're happy to hear that our sales team provided a helpful, no-pressure environment and answered your questions. Thank you for your positive review – Lauryn at Customer Care 💜
Great assistant
Great assistant. Had plenty of time to discuss, ask questions and also sorted my blue light discount.
14 décembre 2025
Réponse de Bensons For Beds - York553
We're happy to hear that you had a great experience and that our team member was helpful and thorough while assisting you with your discount. Thanks for your feedback,
Megan at Customer Care
The gentleman that assisted us was most…
The gentleman that assisted us was most helpful, very patient as my husband is disabled and he was slow and we also had our autistic grandson with us but nothing was too much trouble
17 décembre 2025
Réponse de Bensons For Beds - York553
We're happy to hear that the service provided was helpful and patient. We appreciate your kind words and thank you for sharing your positive experience.
Elliott & Simon did a great job…
Elliott & Simon did a great job delivering our bed thank
15 décembre 2025
Avis spontané
Réponse de Bensons For Beds - York553
Thank you for your feedback David! We’re glad Elliott and Simon did such a great job with your delivery. Enjoy your new bed,
Megan at Customer Care
From purchase to delivery Bensons for beds kept me informed.
From purchase to delivery Bensons for Beds kept me informed all the way. I have purchased several beds from the company and always been satisfied with their service. Delivery men were friendly, polite and helpful.
11 décembre 2025
Avis spontané
Réponse de Bensons For Beds - York553
We appreciate you sharing your continued satisfaction with our service! We're happy to hear that you were kept informed from purchase to delivery and that our delivery team was friendly and helpful.
Thank you, Team Bensons - Jess
Angel gets 5 stars
The young lady working there went out of her way to help, she was very attentive and supportive. And she would get 5 stars, however, The men were not good, on their phones, when I asked if we'd get it for Xmas, they were very negative. But Angel, I think she was called, sorted it all out and we left happy.
11 décembre 2025
Réponse de Bensons For Beds - York553
We appreciate you sharing your experience. We're happy to hear that one of our team members provided excellent support. We'll address the concerns about the other staff members to ensure a more consistent experience. Thank you.
Thank you, Team Bensons - Jess
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