The Costello Group  Avis 

Visited the showroom on Friday.
We had travelled up from the Midlands to meet James .
Upon entering the store we was greeted by Colin who showed us around the various fireplaces that would compliment our room and media wall whilst we waited for James .
James knowledge was second to none as he knew what he was talking about .
We ended up buying a fireplace and could not be more happy , We chose this company as the fires come with a long warranty and as you can see from previous reviews,it's definitely a company customers go back to .
We are already in the process of buying a second fire we liked.
Also want to give a big shout out to Colin who we had a chat with.
Great experience visiting the store and very courteous Staff who definitely look after the customer.
Keep it going guys and see you soon

Just been to the showroom and bought our new electric fire. James was very helpful and showed us the features of the fire, I would recommend them to anyone this is the second fire I have purchased from them and they go above a beyond. Also they have a room with toys in for anyone visiting with kids which is very useful.

Excellent service, sales process so easy and product delivered when we needed it no fuss. So impressed with the 2m fire such a focal point in the room.

We have a beautiful fire and had it 3 years. We had a slight issue with the electrics and the service since reporting has been fabulous. Katie, in customer service has been super efficient, helpful and very responsive. The engineer who attended was excellent and all fixed within an hour!

Beautiful fires, fantastic service.

Should we move house again in the future, we would only use bespoke fireplaces 🔥

Just purchased a new fire. I emailed BF to ask some questions and received a reply within the hour. Fire was delivered to glasgow within the 3 days advised with a
Text to advise a time frame of when the delivery driver would be and a tracker to show where the driver was. Very impressed with the overall service.

Reported a fault with my fire which was out of warranty. New parts were sent out free of charge by post with video instructions on how to swap them. Work took me about 45 mins and the fire works perfectly again. Communication to me by Katie in the Service Department kept me informed throughout of when the ordered parts would be in stock and then posted. Excellent all round. Thank you Katie and Bespoke Fires for sorting everything so effectively.

Reported a fault with a fire on 1st Nov. Under the warranty, Mathew attended my address on 6th Nov and fixed the issue (changed circuit board) within 30 minutes.
Both Mathew and Katie provided great service all round.
Very pleased.

Awaiting delivery of our Panoramic 3DP fireplace. Special mention to Molly who made swift alternative arrangements for our delivery that was due to being delivered within 3 days and communicated well. Happy customer so far.

As a trade customer its always a pleasure to deal with Bespoke Fireplaces, they manufacture high quality marble suites complimented with very realistic electric fires offering a reassuring 10yr warranty on most of the electric range. Sam my rep is always on hand when I need her help no matter how busy, I'm looking forward to visiting their showroom in Liverpool for some inspiration. Keep up the good work guys! 🔥🔥🔥🔥🔥

As a trade customer with bespoke I can’t ask for any more, the support we receive both for us and our customers is outstanding. From the directors to the delivery drivers I can’t question their commitment to delivery excellence. It’s a working relationship I hope last a very long time. David
Stylish media walls

Visited the showroom twice this week and both times James really looked after us ,1st visit was to view the showroom and to get some information and advise , went away with the information i needed and was so happy with the service that i returned to purchase the fire i viewed. Great service,great prices & range of products … no pressure sales would highly recommend

Fab company and special thanks to molly, had a great experience from buying to great fitting. Thank you.

I wanted to share a genuine satisfied customer comment with you about Bespoke Fireplace’s. Credit where credit is due, the service they provided from initial contact regarding a faulty component within the fire to the repair yesterday at my house has been slick and very professional, well done !

Great products and service from the team at Kirkby. We bought our fireplace from the team there and had it fitted in 2020. Had no issues until recently when the flames stopped working. Reported the issue to the team who arranged the repair with no hassle. Would highly recommend.

Just been and purchased our 3rd fireplace, the team are so professional, helpful and friendly, thank you to James and Gary. Would highly recommend and will be back soon for our next one 😄

Great company/ people to deal with. There is no hassle, no pressure, their whole focus seems to be on quality and doing the best they can for their customers. Couldn't recommend James and the team enough.

Where do I begin… oh yes it’s Monday morning I wake up flick on my bespoke fire then begin to make myself my routine cup of earl grey, nothing comes close to the peace and tranquility that this fire brings I feel like I’m in a log cabin in the snowy mountains of aspen if only one had a slay and husky’s instead of a ford fiesta. Anyway back on to the review. If anyone is questioning about what fire to buy it has to be one of these.. and if your unsure on what product to buy I’d recommend speaking to Sam who not only has the most in depth knowledge on the these products also has the best customer service skills in the northern hemisphere. Don’t delay order your fire today and don’t miss out on these hot deals 🔥

This is the second time I have now shopped at Bespoke Fireplaces . If I could give more stars I certainly would .

Firstly I got first class guidance on which fire would suit best the space I have by Colin Campbell and on delivery it certainly was correct ..

Perhaps delivery never gets a mention but Jimmy and Leon they went above and beyond . Why ? Because my media wall was being built in my newly converted loft as a living space .. the stairs that these guys had to go up was very tight , winding and infact 2 levels up … they struggled with it but they didn’t give up . Imagine my disappointment if that fire was too big to get in the loft . Well these guys didn't give up . And hey ho with determination they got it in my loft .. So bravo to Bespoke Fireplaces for a fabulous experience from the start to finish and everything else inbetween .
Does Recommend ♥️

I bought a panoramic fireplace in 2021 and the fire is amazing! The quality of the product to the customer service we have received has been 100%. I had a little problem last week where my fire stopped working (switching on) and as you can imagine I was freaking out. My warranty was out of date so I contacted bespoke fireplaces to explain the problem. Katie responded to my email so quickly and gave me 2 options. One was to renew my warranty for another year for £149 which they would send an engineer out and replace and fix part in which I thought was amazing as very little retailers offer this to you or I can get the part sent out for £12.99 and a video of how to replace the PCB board which was what the issue was. I opted for the 2nd option as my partner could carry out changing the board. Delivery was very quick and now I have my fire back working! such an company and amazing service! Thank you!!!

We were recommended to these. we are from Devon and they are Liverpool so had to go on what I was told . My goodness thank god I listened the fire is beautiful was delivered within a week and when the builder came to fit it he rung them just to have a chat and make sure he was correct in what he was doing . They were so helpful explaining everything he deals with a lot of people but he even said how helpful they were . Would highly recommend this company . You will not be disappointed